Five Customer Satisfaction Survey - Mail Surveys - Statistical

Generic Clearance of Customer Satisfaction Surveys

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 0960-0526 can be found here:

Documents and Forms

Document Name Document Type
Hearing Process Survey Questionnaire FY 2013.docx Other-Survey
Survey Instrument Internet Report Card FY 2013.docx Other-survey
OVS Survey Questionnaires FY 2013 .docx Other-survey
Online Authentication Survey Questionnaire.docx Other-survey
Survey Instrument Prospective Client Questionnaire FY 2013.docx Other-survey
FY 2013 HPRC Survey Correspondence.docx Hearing Process Report Card Survey Correspondence IC Document
Description - Hearing Process Report Card Survey FY 2013.docx Description - Hearing Process Report Card Survey IC Document
IRC Correspondence FY 2013.docx FY 2013 Internet Report Card Correspondence IC Document
Description FY 2013 Internet Report Card Survey.docx Description Internet Report Card FY 2013 IC Document
OVS Survey Correspondence FY 2013.docx OVS Survey Correspondence FY 2013 IC Document
Description - Office Visitor Survey.docx Description - Office Visitor Survey (OVS) FY 2013 IC Document
Online Authentication Survey Correspondence FY 2013.docx Online Authentication Survey Correspondence IC Document
Description - Online Authentication Survey FY 2013.docx Description Online Authentication Survey FY 2013 IC Document
Prospective Client Survey Correspondence FY 2013.docx Prospective Client Survey Correspondence IC Document
Description Prospective Client Survey FY 2013.docx Description Prospective Client Survey FT 2013 IC Document

Information Collection (IC) Details

IC Title:	Five Customer Satisfaction Survey - Mail Surveys - Statistical	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Instrument File	Available Electronically?	Electronic Capability
Other-Survey	Hearing Process Survey Questionnaire FY 2013.docx	No	Paper Only
Other-survey	Survey Instrument Internet Report Card FY 2013.docx	No	Paper Only
Other-survey	OVS Survey Questionnaires FY 2013 .docx	No	Paper Only
Other-survey	Online Authentication Survey Questionnaire.docx	No	Paper Only
Other-survey	Survey Instrument Prospective Client Questionnaire FY 2013.docx	No	Paper Only

Line of Business: Income Security

Subfunction: General Retirement and Disability

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 81,890	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	81,890	81,890
Annual IC Time Burden (Hours)	9,574	9,574
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Hearing Process Report Card Survey Correspondence	FY 2013 HPRC Survey Correspondence.docx	07/03/2012
Description - Hearing Process Report Card Survey	Description - Hearing Process Report Card Survey FY 2013.docx	07/03/2012
FY 2013 Internet Report Card Correspondence	IRC Correspondence FY 2013.docx	07/03/2012
Description Internet Report Card FY 2013	Description FY 2013 Internet Report Card Survey.docx	07/03/2012
OVS Survey Correspondence FY 2013	OVS Survey Correspondence FY 2013.docx	07/03/2012
Description - Office Visitor Survey (OVS) FY 2013	Description - Office Visitor Survey.docx	07/03/2012
Online Authentication Survey Correspondence	Online Authentication Survey Correspondence FY 2013.docx	07/03/2012
Description Online Authentication Survey FY 2013	Description - Online Authentication Survey FY 2013.docx	07/03/2012
Prospective Client Survey Correspondence	Prospective Client Survey Correspondence FY 2013.docx	07/03/2012
Description Prospective Client Survey FT 2013	Description Prospective Client Survey FY 2013.docx	07/03/2012

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.