Spectrum Dashboard – Customer Feedback
Please take a few moments to provide us with your feedback. Your responses will help us address any issues you might have as well as help us develop future enhancements for the Spectrum Dashboard.
The questionnaire will take approximately five minutes to complete.
Which category best describes your field?
FCC license holder
Industry analyst
College/university
Press/media
Federal government
State or local government
Law firm
Manufacturer
Public Safety
Other (please describe):
What type of information were you trying to find (check all that apply)?
The name(s) of companies that own spectrum
What spectrum is available in a specific geographic area
Overview of specific spectrum bands (amount of spectrum allocated in a band, description of the band, general usage of the band, etc.)
Maps
Data to be downloaded for later analysis
Other (please describe):
Thinking of your most recent experience with our product, how much do you agree with the following statements?
5 – Strongly agree 4 – Somewhat agree 3 – Neither agree nor disagree 2 – Somewhat disagree 1 – Strongly disagree
The search options are useful
The maps provided are useful
The exported data is useful
The information about individual licenses is useful
The information about particular spectrum bands is useful
Rank in order (with 1 being the most important and 4 being the least important) what information you believe should be upgraded in future releases of the Spectrum Dashboard.
Mapping
Downloading of data
Additional information about existing spectrum bands (225 MHz – 3700 MHz)
Information about spectrum bands not currently in the Spectrum Dashboard
Additional search options
Information about where spectrum is being leased
Other (please describe):
Why do you feel that way?
Thinking of similar products offered by other companies, how would you compare our product to other companies’ similar products?
Much better
Somewhat better
About the same
Somewhat worse
Much worse
Don’t know
Overall, how satisfied were you with our product?
Very satisfied
Somewhat satisfied
Neither satisfied or dissatisfied
Somewhat dissatisfied
Very dissatisfied
Please tell us why you feel that way.
Thinking of your most recent experience with our product, how much do you agree with the following statements?
5 – Strongly agree 4 – Somewhat agree 3 – Neither agree nor disagree 2 – Somewhat disagree 1 – Strongly disagree
Product does what it claims
Product does what I need
Product is easy to use
What do you like about our product?
What do you dislike about our product?
Would you use our product again?
Definitely
Probably
Not sure
Probably not
Definitely not
Why do you feel that way about using our product again?
Would you recommend our product to colleagues or other contacts?
Definitely
Probably
Not sure
Probably not
Definitely not
Why do you feel that way about recommending our product?
What suggestions do you have to improve our product?
How long have you used our product? [maybe a question for later]
Less than 1 month
More than 1 month but less than 6 months
More than 6 months
Never used
How often do you use our product? [maybe a question for later]
Once per week or more
2 to 3 times per month
Once per month
Less than once per month
File Type | application/msword |
File Title | Spectrum Manager – Customer Feedback Questions |
Author | James.Brown |
Last Modified By | Judith Herman |
File Modified | 2010-03-16 |
File Created | 2010-03-16 |