Insurance Surveys

Insurance Surveys

Benefits Survey.DOC

Insurance Surveys

OMB: 2900-0771

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310-290-S





XXXXXXXXXXXXX In Reply Refer To:

XXXXXXXXXXXXX 310/295-S

XXXXXXXXXXXXX XXXXXXXXXXXXX

XXXXXXXXXXXXX



Dear XXXXXXXXXXXXXX:


We recently processed a beneficiary designation for you on your government life insurance. Now we would like to know if we did the best possible job. You can help us by doing the following:


1. Fill out the enclosed survey.

2. Send it to us in the enclosed envelope. (We've paid for the postage.)


Completing the survey is voluntary, and it will help us improve our service.


If you have any questions and would like us to call you, fill in the box at the bottom of the survey.


Thank you for taking your time to help us. Please return your survey as soon as possible to make sure we can include your responses in the results.



Sincerely yours,





JOE TOMASELLI

Chief, Insurance Claims Division



Enclosures

Survey

Postage Paid Envelope

VA GOVERNMENT LIFE INSURANCE

BENEFICIARY DESIGNATION SURVEY




Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly

Disagree

No Other Insurance

1. It was easy to request the designation form.

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2. You received the form quickly.

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3. It was easy to complete the form.

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4. You received a copy of the processed designation timely.

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5. Overall quality of service was good.

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6. Our service was good when compared with other life insurance companies.

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7. How can we improve our service?












Complete This Section ONLY If You Would Like Someone To Call You About This Insurance


  • Yes, I would like an Insurance Representative to call me about my recent request.

Name:______________________ Daytime Phone Number:__________________________


Insurance File Number:____________________ Best time to call during the day:_______________

MMMMYYYY (survey #)

Insurance Toll-free (1-800-669-8477) Insurance Toll-free fax (1-888-748-5828) Website & E-mail (www.insurance.va.gov) Hours of operation: (Mon. – Fri. 8:30 a.m. – 6:00 p.m. ET) Best days to call (Wed. and Thurs.) Automated policy access (24 hours, 7 days a week)



File Typeapplication/msword
File TitleBeneficiary Designation survey cover letter
AuthorLori Hamilton
File Modified2010-07-15
File Created2010-07-15

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