310-290-S
XXXXXXXXXXXXX In Reply Refer To:
XXXXXXXXXXXXX 310/295-S
XXXXXXXXXXXXX XXXXXXXXXXXXX
XXXXXXXXXXXXX
Dear XXXXXXXXXXXXXX:
We recently processed a beneficiary designation for you on your government life insurance. Now we would like to know if we did the best possible job. You can help us by doing the following:
1. Fill out the enclosed survey.
2. Send it to us in the enclosed envelope. (We've paid for the postage.)
Completing the survey is voluntary, and it will help us improve our service.
If you have any questions and would like us to call you, fill in the box at the bottom of the survey.
Thank you for taking your time to help us. Please return your survey as soon as possible to make sure we can include your responses in the results.
Sincerely yours,
JOE TOMASELLI
Chief, Insurance Claims Division
Enclosures
Survey
Postage Paid Envelope
BENEFICIARY DESIGNATION SURVEY
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Strongly Agree |
Agree |
Neither Agree nor Disagree |
Disagree |
Strongly Disagree |
No Other Insurance |
1. It was easy to request the designation form. |
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2. You received the form quickly. |
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3. It was easy to complete the form. |
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4. You received a copy of the processed designation timely. |
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5. Overall quality of service was good. |
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6. Our service was good when compared with other life insurance companies. |
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7. How can we improve our service?
Complete This Section ONLY If You Would Like Someone To Call You About This Insurance
Name:______________________ Daytime Phone Number:__________________________
Insurance File Number:____________________ Best time to call during the day:_______________ |
MMMMYYYY (survey #)
Insurance Toll-free (1-800-669-8477) Insurance Toll-free fax (1-888-748-5828) Website & E-mail (www.insurance.va.gov) Hours of operation: (Mon. – Fri. 8:30 a.m. – 6:00 p.m. ET) Best days to call (Wed. and Thurs.) Automated policy access (24 hours, 7 days a week)
File Type | application/msword |
File Title | Beneficiary Designation survey cover letter |
Author | Lori Hamilton |
File Modified | 2010-07-15 |
File Created | 2010-07-15 |