Customer Satisfaction Surveys and Conference Evaluations Generic Clearance

Forms and Documents

Document Name	Status
National Compensation Survey Stakeholder and Producer Price Index User Surveys Form and Instruction	New
Form BLS-OPT-2010 OPT Customer Survey Form and Instruction	New
1225-0059-INVENTORY(2009).xls Supplementary Document	2009-09-01
1225-0059_Instruments(2009).doc Supplementary Document	2009-09-01
JUSTIFICATION FOR CHANGE to Generic(Aug2007).doc Justification for No Material/Nonsubstantive Change	2007-08-30
EO_12862(Attachment-B).pdf Supplementary Document	2007-08-30
SS-1225-0059(2009).doc Supporting Statement A	2009-09-01

IC Document Collections

IC ID	Document Title	Status
204602	National Compensation Survey Stakeholder and Producer Price Index User Surveys Form and Instruction	New
203507	Employment Projections Program Data User Surveys Other-Web Survey	New
202274	OWCP Services Stakeholder Survey, Phase II Other-Survey	New
201454	FedCASIC 2012 Feedback Survey Other-Electronic Questionaire	New
198344	DOL Feedback Script Other-Survey	New
196815	The FedCASIC Feedback Survey, NLS Interview Satisfaction Card, FMLA Customer Satisfaction Survey and American Time Use Survey Stakeholder Consultation Other-Survey	New
196043	EBSA Participant Assistance Program Customer Survey Other-telephone survey	New
195798	OWCP Services Stakeholder Survey Other-Costomer Satisfaction Survey	New
194853	Customer Satisfaction Survey Other-Survey	New
194800	OPT Customer Survey Form and Instruction	New
193965	FECA Claimat Survey Package Other-Survey	New
193507	The Office of Publications and Special Studies (OPUBUSS) Product Line Analysis Questionnaire for Conference Participants Other-Survey	New
192987	(1) 2010 Consumer Expenditure User Needs Survey and (2) Occupational Outlook Hanbook Survey Other-Survey	New
192407	BLS FedCASIC Feedback Survey Other-Survey	New
192356	The Office of Publications and Special Studies (OPUBSS) Product Line Analysis questionnaire for conference participants Other-Survey	New
191696	EEOICPA Customer Satisfaction Survey Other-Survey Instrument	New
191267	JOLTS Survey Stakeholder Survey Other-Customer Survey	New

ICR Details

OMB Control No: 1225-0059	ICR Reference No: 200909-1225-001
Status: Historical Active	Previous ICR Reference No: 200708-1225-003
Agency/Subagency: DOL/DM	Agency Tracking No: MASTER
Title: Customer Satisfaction Surveys and Conference Evaluations Generic Clearance
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 11/06/2009
	Date Received in OIRA: 09/30/2009
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	11/30/2012	36 Months From Approved	11/30/2009
Responses	200,000	0	200,000
Time Burden (Hours)	20,000	0	20,000
Cost Burden (Dollars)	0	0	0

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Abstract: Customer satisfaction and conference evaluation surveys provide important information on customer attitudes about the delivery and quality of agency products/services and will be used as part of an ongoing process to improve DOL programs and products.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 26426	06/02/2009
30-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 46235	09/08/2009
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 17

IC Title	Form No.	Form Name
(1) 2010 Consumer Expenditure User Needs Survey and (2) Occupational Outlook Hanbook Survey
JOLTS Survey Stakeholder Survey
OPT Customer Survey	BLS-OPT-2010	2010 OPT Customer Survey
EBSA Participant Assistance Program Customer Survey
DOL Feedback Script
The Office of Publications and Special Studies (OPUBSS) Product Line Analysis questionnaire for conference participants
BLS FedCASIC Feedback Survey
FECA Claimat Survey Package
EEOICPA Customer Satisfaction Survey
Customer Satisfaction Survey
National Compensation Survey Stakeholder and Producer Price Index User Surveys	NA, NA	National Compensation Survey Stakeholder Survey ,   Producer Price Index Unser Survey
The Office of Publications and Special Studies (OPUBUSS) Product Line Analysis Questionnaire for Conference Participants
FedCASIC 2012 Feedback Survey
The FedCASIC Feedback Survey, NLS Interview Satisfaction Card, FMLA Customer Satisfaction Survey and American Time Use Survey Stakeholder Consultation
OWCP Services Stakeholder Survey, Phase II
Employment Projections Program Data User Surveys
OWCP Services Stakeholder Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	200,000	200,000	0	0	0	0
Annual Time Burden (Hours)	20,000	20,000	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/08/2009

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