NASA Earth Observing System
Data and Information System
[DCA] Data center name
NASA would like to hear from its customers about the services we provide you at our Earth Observing System Data and Information System (EOSDIS) data centers.
Click here for a list of EOSDIS data centers
Although you may have accessed EOSDIS data centers other than [DCA], please complete the following survey thinking about your current experiences at [DCA].
The survey should take no longer than 15 to 20 minutes to complete.
All submitted information is collected and processed by CFI Group, an independent research and consulting firm. When you finish the survey, your responses will be sent directly to a database located on CFI Group's server, which cannot be accessed through any NASA online system. Your responses will be held completely confidential, and you will never be identified by name. This survey is authorized by Office of Management and Budget Control No. 1090-0007.
Questions or problems with the survey? Email NASASurvey@cfigroup.com.
Colleague
Global Change Master Directory (GCMD)
NASA or Data Center Web Site
NASA Sponsored Research/Data Provider/Affiliated Research Community
Science Conference/Workshop/Meeting
Scientific Literature
University (Graduate School, Course work, Classroom, Professor, Lecture, etc.)
Web Search
Other (please specify)
Q2. Where are you currently located? (drop down list) (NOTE - USING ISO 3166 LIST OF COUNTRY NAMES)
AFGHANISTAN
ÅLAND ISLANDS
ALBANIA
ALGERIA
AMERICAN SAMOA
ANDORRA
ANGOLA
ANGUILLA
ANTARCTICA
ANTIGUA AND BARBUDA
ARGENTINA
ARMENIA
ARUBA
AUSTRALIA
AUSTRIA
AZERBAIJAN
BAHAMAS
BAHRAIN
BANGLADESH
BARBADOS
BELARUS
BELGIUM
BELIZE
BENIN
BERMUDA
BHUTAN
BOLIVIA, PLURINATIONAL STATE OF
BONAIRE, SINT EUSTATIUS AND SABA
BOSNIA AND HERZEGOVINA
BOTSWANA
BOUVET ISLAND
BRAZIL
BRITISH INDIAN OCEAN TERRITORY
BRUNEI DARUSSALAM
BULGARIA
BURKINA FASO
BURUNDI
CAMBODIA
CAMEROON
CANADA
CAPE VERDE
CAYMAN ISLANDS
CENTRAL AFRICAN REPUBLIC
CHAD
CHILE
CHINA
CHRISTMAS ISLAND
COCOS (KEELING) ISLANDS
COLOMBIA
COMOROS
CONGO
CONGO, THE DEMOCRATIC REPUBLIC OF THE
COOK ISLANDS
COSTA RICA
CÔTE D'IVOIRE
CROATIA
CUBA
CURAÇAO
CYPRUS
CZECH REPUBLIC
DENMARK
DJIBOUTI
DOMINICA
DOMINICAN REPUBLIC
ECUADOR
EGYPT
EL SALVADOR
EQUATORIAL GUINEA
ERITREA
ESTONIA
ETHIOPIA
FALKLAND ISLANDS (MALVINAS)
FAROE ISLANDS
FIJI
FINLAND
FRANCE
FRENCH GUIANA
FRENCH POLYNESIA
FRENCH SOUTHERN TERRITORIES
GABON
GAMBIA
GEORGIA
GERMANY
GHANA
GIBRALTAR
GREECE
GREENLAND
GRENADA
GUADELOUPE
GUAM
GUATEMALA
GUERNSEY
GUINEA
GUINEA-BISSAU
GUYANA
HAITI
HEARD ISLAND AND MCDONALD ISLANDS
HOLY SEE (VATICAN CITY STATE)
HONDURAS
HONG KONG
HUNGARY
ICELAND
INDIA
INDONESIA
IRAN, ISLAMIC REPUBLIC OF
IRAQ
IRELAND
ISLE OF MAN
ISRAEL
ITALY
JAMAICA
JAPAN
JERSEY
JORDAN
KAZAKHSTAN
KENYA
KIRIBATI
KOREA, DEMOCRATIC PEOPLE'S REPUBLIC OF
KOREA, REPUBLIC OF
KUWAIT
KYRGYZSTAN
LAO PEOPLE'S DEMOCRATIC REPUBLIC
LATVIA
LEBANON
LESOTHO
LIBERIA
LIBYA
LIECHTENSTEIN
LITHUANIA
LUXEMBOURG
MACAO
MACEDONIA, THE FORMER YUGOSLAV REPUBLIC OF
MADAGASCAR
MALAWI
MALAYSIA
MALDIVES
MALI
MALTA
MARSHALL ISLANDS
MARTINIQUE
MAURITANIA
MAURITIUS
MAYOTTE
MEXICO
MICRONESIA, FEDERATED STATES OF
MOLDOVA, REPUBLIC OF
MONACO
MONGOLIA
MONTENEGRO
MONTSERRAT
MOROCCO
MOZAMBIQUE
MYANMAR
NAMIBIA
NAURU
NEPAL
NETHERLANDS
NEW CALEDONIA
NEW ZEALAND
NICARAGUA
NIGER
NIGERIA
NIUE
NORFOLK ISLAND
NORTHERN MARIANA ISLANDS
NORWAY
OMAN
PAKISTAN
PALAU
PALESTINIAN TERRITORY, OCCUPIED
PANAMA
PAPUA NEW GUINEA
PARAGUAY
PERU
PHILIPPINES
PITCAIRN
POLAND
PORTUGAL
PUERTO RICO
QATAR
RÉUNION
ROMANIA
RUSSIAN FEDERATION
RWANDA
SAINT BARTHÉLEMY
SAINT HELENA, ASCENSION AND TRISTAN DA CUNHA
SAINT KITTS AND NEVIS
SAINT LUCIA
SAINT MARTIN (FRENCH PART)
SAINT PIERRE AND MIQUELON
SAINT VINCENT AND THE GRENADINES
SAMOA
SAN MARINO
SAO TOME AND PRINCIPE
SAUDI ARABIA
SENEGAL
SERBIA
SEYCHELLES
SIERRA LEONE
SINGAPORE
SINT MAARTEN (DUTCH PART)
SLOVAKIA
SLOVENIA
SOLOMON ISLANDS
SOMALIA
SOUTH AFRICA
SOUTH GEORGIA AND THE SOUTH SANDWICH ISLANDS
SOUTH SUDAN
SPAIN
SRI LANKA
SUDAN
SURINAME
SVALBARD AND JAN MAYEN
SWAZILAND
SWEDEN
SWITZERLAND
SYRIAN ARAB REPUBLIC
TAIWAN
TAJIKISTAN
TANZANIA, UNITED REPUBLIC OF
THAILAND
TIMOR-LESTE
TOGO
TOKELAU
TONGA
TRINIDAD AND TOBAGO
TUNISIA
TURKEY
TURKMENISTAN
TURKS AND CAICOS ISLANDS
TUVALU
UGANDA
UKRAINE
UNITED ARAB EMIRATES
UNITED KINGDOM
UNITED STATES
UNITED STATES MINOR OUTLYING ISLANDS
URUGUAY
UZBEKISTAN
VANUATU
VENEZUELA, BOLIVARIAN REPUBLIC OF
VIET NAM
VIRGIN ISLANDS, BRITISH
VIRGIN ISLANDS, U.S.
WALLIS AND FUTUNA
WESTERN SAHARA
YEMEN
ZAMBIA
ZIMBABWE
Q3. For which general areas/disciplines do you need or use Earth science data and services? (select any that apply)
Atmosphere
Biosphere
Cryosphere
Land
Human dimensions
Near-real-time applications
Ocean
Space Geodesy
Calibrated radiance
Other (please specify)
Q4. For which specific areas/disciplines do you need or use Earth science data and services? (select any that apply)
Agriculture
Air quality
Atmospheric Composition
Atmospheric Dynamics
Carbon Cycle
Climate
Climate Change
Cryosphere – Glacier
Cryosphere - Permafrost
Cryosphere - Sea ice
Cryosphere - Snow
Ecological Forecasting
Ecosystems
Energy
Geology
Hydrology
Land Cover
Land Use
Lightning
Modeling (please specify)
Natural Disasters/Natural Hazards
Ocean Color Radiometry
Ocean (sea surface height, sea surface temperature, ocean wind, etc.)
Population
Public Health
Resources (Forestry, Mining, etc.)
Socioeconomics
Solid Earth
Space Geodesy
Space Weather
Sun-Earth Connections
Sustainability
Water Resources
Weather
Other (please specify)
Q5. Have you done any of the following <from data center>: searched, requested, ordered, visualized, and/or downloaded data or services?
Yes
No (SKIP TO Q35)
Q6. How did you search for the data products or services you were seeking?
Data center’s or data-specific specialized search, online holdings or datapool (Please specify) (DADDI, Data Miner Tool, Earth Explorer, GDEx, Giovanni, GloVis, HITIDE, HyDRO, IceBridge Data Portal, LAADS, Live Access Server (LAS), Mercury (Advanced Product Search), Mirador, MISR Order Tool, MIST, MODIS Land Products Subsets, NOESIS, NSIDC Data Pool, PO.DAAC Dataset Discovery, POET, Polaris, SAGE, SeaDAS, Spatial Data Access Tool (SDAT), URSA, Vertex, WebGIS, Other (please specify)
Direct interaction with user services personnel
Global Change Master Directory
Internet search tool (e.g., Google Earth, Google)
Land Atmosphere Near Real-Time Capability for EOS (LANCE)
OPeNDAP
Reverb
THREDDS
Other (please specify)
Did not search (SKIP TO Q12)
Q7. Were you searching for multiple datasets for the same geographic region, temporal range, etc.?
Yes
No
Please comment on your experience with the search method you used. Please include whether you found the search site content organized logically and if there are other search methods that were not available that you would prefer.
Using a 10-point scale, on which “1” means “Poor” and “10” means “Excellent,” please rate …
Q8. Ease of finding data
Q9. Ease of using search capability
Q10. How well the search results met your needs
Q11. Ease of understanding the dataset description and options
Q12. Did you get data products in the last year?
1. Yes. Please comment on whether there are other data services that you would find useful. (i.e., subscription service, saved user preferences, on-demand subsetting …)
2. No (SKIP TO Q35)
Using a 10-point scale, on which “1” means “Poor” and “10” means “Excellent,” please rate…
Q13. Ease of selecting data products
Q14. Description of data products
Q15. Ease of requesting/ordering data products
Q16. Did you use a subsetting tool as part of the process of requesting/ordering/downloading the data or was a subsetting tool part of the subscription process?
Yes, by band
Yes, by channel
Yes, by geographic area
Yes, by geophysical parameter
Yes, by both geographic area and geophysical parameter
Did not use a subsetting tool
No, did not need a subsetting tool
Q17. Are you getting data delivered the way you prefer?
Yes (ASK Q18 THEN GO TO Q20)
No (SKIP TO Q19)
Q18. Which methods of data delivery did you use? (Select all that apply)
Web download
Web bulk download
FTP immediate retrieval from online holdings
FTP retrieved after order
FTP via subscription
Web-based visualization tool
OPeNDAP
OGC Web services (WMS, WCS, WFS, etc)
Other (Please specify)
Q19. Which method of data delivery do you prefer? (Please specify)
Q20. How long did it take for you to receive your data products?
Immediate retrieve
Less than an hour
Less than a day
1-3 days
4-7 days
More than 7 days
Using a 10-point scale, on which "1" means "Poor" and "10" means "Excellent," please rate the following...
Q21. Convenience of delivery method
Q22. Timeliness of delivery method
Q23. Are you getting data in the format you prefer?
1.Yes (ASK Q24 THEN GO TO INTRO BEFORE Q26)
2. No (SKIP TO Q25)
Q24. Please indicate your preferred format below.
ASCII
Binary
CEOS format (SIR-C/SAR data)
e00
GeoTIFF
HDF4
HDF-EOS profile of HDF4
HDF5
HDF-EOS profile of HDF5
JPEG, GIF, PNG, TIFF
KMZ/KML
NetCDF classic
NetCDF4
SHP
Other (Please specify)
Q25. Please specify another format or comment on specific version, etc. (Open end)
Still using the 10-point scale on which “1” means “Poor” and “10” means “Excellent,” how would you rate…
Q26. Ease of using the data product in the delivered format
Q27. Overall quality of the data product
Q28. Overall usability of the data product
Q29. How many people are using or will use the data you received?
1
2-4
5 or more
Q30. Are you generally finding what you want in terms of type, format, time series, etc.?
Yes
No (Please specify and/or comment on what you want but are not finding.)
Q31. What operating system(s) do you use for data analysis? (select any that apply)
Windows
Mac OS
Linux
UNIX
Other (Please specify)
Q32. Thinking about your most recent experience…
Did you use software tool(s) or packages to work with the data (e.g., format conversion, analysis, visualization, etc.)?
Yes, I used software tools or packages to work with data (ASK Q33 THEN GO TO Q35)
Yes, I made my own using a programming language (SKIP TO Q34)
No, I couldn’t find what I needed (please specify what you were looking for) (SKIP TO Q35)
No, I couldn’t understand how to use it (please specify what you were trying to use) (SKIP TO Q35)
No, I did not need software tools (SKIP TO Q35)
Q33. Please specify which tool or tools you used to work with the data
ArcGIS
ENVI
ERDAS/IMAGINE
Excel
Ferret
Geomatica®
Global Mapper
GrADS
GRASS
HDFView
HEG
IDL
IDV
IDRISI
LAS
MATLAB
MODIS Reprojection Tool (MRT)
NCL
Panoply
Quantum GIS (QGIS)
SeaDAS
Other/OpenSource (Please specify)
Q34. Which programming language do you prefer to use?
C
C++
C#
Fortran 77
Fortran 90
Java
Perl
PHP
Python
Others (Please specify)
Q35. Did you look for or get documentation?
Yes
No (SKIP TO Q41)
Q36. What documentation did you use or were you looking for? (select any that apply)
Instrument specifications
Science algorithm
Product format
Search Tools
Data Analysis Tools
Visualization Tools
Science applications
Data product description
Production code
Other
Q37. Was the documentation
Delivered with the data
Available online
Not found (SKIP TO Q41 )
Still using the 10-point scale on which “1” means “Poor” and “10” means “Excellent,” how would you rate…
Q38. Overall quality of the document (i.e., technical level, organization, clarity)
Q39. Extent to which the data documentation helped you use the data
Q40. What additional documentation do you need? (Please specify)
Q41. During the past year have you requested assistance from <Data center name>’s user services office or interacted with data center personnel at a conference or event?
Yes
No (SKIP TO Q49)
Q42. Was it …?
By phone
By E-mail
Both by phone and e-mail
In person at an event or conference
Think about the user services staff you interacted with when you requested assistance from <Data center name> user services. On the same scale from 1 to 10 where 1 means “Poor” and 10 means “Excellent,” how would you rate the user services staff on…
Q43. Professionalism
Q44. Technical knowledge
Q45. Accuracy of information provided
Q46. Helpfulness in selecting/finding data or products
Q47. Helpfulness in correcting a problem
Q48. Timeliness of response
Q49. Using a 10-point scale on which 1 means “Very Dissatisfied” and 10 means “Very Satisfied,” how satisfied are you with the data products and services provided by <Data center name>?
Q50. Using a 10-point scale on which 1 now means “Falls short of your expectations” and 10 means “Exceeds your expectations,” to what extent have the data products and services provided by <Data center name> fallen short of or exceeded your expectations
Q51. Now, imagine an ideal provider of scientific data products and services. How close does <Data center name> come to that ideal organization you just imagined? Please use a 10- point scale on which 1 means “Not at all close to the ideal,” and 10 means “Very close to the ideal.”
Q52. Using a 10-point scale on where “1” means “Not at all likely” and “10” means “Very likely,” how likely are you to recommend <Data center name> to a colleague?
Q53. Using a 10-point scale, on which “1” means “Not at all likely” and “10” means “Very likely,” how likely are you to use the services provided by <Data center name> in the future?
Q54. Have you ever contacted <Data center name> to report a problem?
Yes
No (SKIP TO Q57)
Q55. Using a 10-point scale on which “1” means “handled very poorly” and “10” means “handled very well”, please rate how well the problem was handled.
Q56. Were you able to get the help you needed on your first request for assistance?
Yes
No
Q57. Do you have any additional comments or suggestions about possible improvements to data (e.g., near-real-time, ...), data products, services, tools, documentation, or the websites that you would like to share? Are you finding what you need on our websites? (please comment)
You have reached the end of the survey. Please click on the "Finish" button below to send your responses to CFI Group's secure database.
Your survey responses have been received.
NASA appreciates your input and will use this feedback to better serve its customers.
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| File Modified | 0000-00-00 |
| File Created | 2021-02-03 |