Office of Community Services (OCS)
Final Version
The Office of Community Services (OCS) is seeking feedback from our grantees on the Community Services Block Grant (CSBG) Program and Low Income Home Energy Assistance Program (LIHEAP). Your participant, while voluntary is critical for us to understand how well we are delivering service to you and how we can better serve you.
This survey is being administered by CFI Group, an independent third-party research group. Your answers will remain anonymous and will be combined with those from other respondents for research and evaluation purposes only.
This survey is authorized by the U.S. Office of Management and Budget Control No. 1090-0007 and will take approximately 10 minutes.
Please think about the grant requirements and reporting as it relates to the following areas. Using a scale from 1 to 10, where 1 is poor and 10 is excellent, please rate the following.
Ease of obtaining information concerning grant requirements
Ease of understanding award requirements
Timeliness of grant award information
Ease of understanding reporting requirements
Ease of completing the CSBG Information System Survey (only ask CSBG grantees)
Ease of completing the Household Report (only ask LIHEAP grantees)
Ease of using reported information to better manage your program
Please think about the accessing grant funds as it relates to the following areas. Using a scale from 1 to 10, where 1 is poor and 10 is excellent, please rate the following.
Clarity of requirements and process for accessing grant funds
Timeliness of funds being available after a request is submitted
Please think about the technical assistance provided by the OCS staff as it relates to the following areas. Using a scale from 1 to 10, where 1 is poor and 10 is excellent, please rate the following.
Ease of reaching OCS staff
Ability of OCS staff to direct you to useful resources/information that address your concerns
Timeliness of receiving requested information
Quality of the technical assistance provided
Ability of OCS staff to answer your questions about grant policies, procedures, regulations and legislation
Clarity and consistency of assistance/guidance provided
Ease of access to program information/updates
Please think about the training provided by the OCS staff as it relates to the following areas. Using a scale from 1 to 10, where 1 is poor and 10 is excellent, please rate the following.
Relevancy of training provided by OCS staff
Effectiveness of training provided by OCS staff
Staff providing training is knowledgeable about subject area
Please think about the technical assistance provided by OCS-Funded providers as it relates to the following areas. Please note, this does not include the technical assistance provided directly by OCS staff.
Using a scale from 1 to 10, where 1 is poor and 10 is excellent, please rate the following.
Ability of OCS-funded technical assistance providers to answer your questions
Ability of OCS-funded technical assistance providers to direct you to resources (i.e. publications, training, subject matter experts, grant resources) that address your concerns
Usefulness of the assistance provided in meeting your needs
Assistance provided is relevant and practical
Timeliness of response to your request for assistance
Training is easily accessible
Training is presented by knowledgeable trainers
Training provided is well-tailored to your needs
Training is worth the cost
Overall, how satisfied are you with the services with the Office of Community Services as it relates to the CSBG or LIHEAP program? Please use a scale from 1 to 10, where 1 is very dissatisfied and 10 is very satisfied?
How well do the services from OCS meet your expectations? Please use a scale from 1 to 10, where 1 means falls short of expectations and 10 means exceeds expectations.
How do the services from OCS compare to an ideal grant awarding agency? Please use a scale from 1 to 10, where 1 means not very close to the ideal and 10 means very close to the ideal.
How would you improve OCS’ monitoring of grantees?
What suggestions do you have for improving OCS?
Those are all of the questions that we have. Thank you very much for participating.
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| File Modified | 0000-00-00 |
| File Created | 2021-02-03 |