475Asylum Customer 475 Asylum Customer Satisfaction Survey Draft - OPS 7 26

USCIS Customer Satisfaction Survey [Rev. 7/26/2011]

U.S. Citizenship and Immigration Services

CUSTOMER SATISFACTION SURVEY

Date: _________________ Asylum Office: _______________________

Introduction

We would like to know how we are doing in providing services to our customers. Do you have a few moments to take a short survey? Please note that this survey is voluntary, anonymous, and will not affect your individual case. We estimate that it will take approximately 5-10 minutes to complete.

The USCIS point of contact for questions on this survey and survey results is Jason Ackleson, Office of Policy and Strategy, 202-272-1722. This survey is authorized under Office of Management and Budget Control number 1090-0007.

Acknowledgment

―►►Check here to acknowledge that you are at least 18 years old and that your participation is voluntary:

Website

(1) Have you visited the USCIS website (www.uscis.gov) for asylum information within the last six months?

(please circle a number from 1-10)

(not useful) (very useful)

  

1 2 3 4 5 6 7 8 9 10

Yes No

2. If yes, how useful was the asylum

information on the USCIS website?

Wait Times and Front Desk

The following questions relate to your asylum interview experience:

(very dissatisfied) (very satisfied)

  

1 2 3 4 5 6 7 8 9 10

2. After filing your asylum application, how

satisfied were you with the amount of

time between the date of filing and the

(very impolite) (very polite)

  

1 2 3 4 5 6 7 8 9 10

date of your interview?

(4) When you checked in for your interview,

how polite was the front desk staff?

(very dissatisfied) (very satisfied)

  

1 2 3 4 5 6 7 8 9 10

(5) After you checked in at the front desk on

the day of your interview, how satisfied

were you with the amount of time you

waited to start the interview?

Asylum Interview

T

(very impolite) (very polite)

  

1 2 3 4 5 6 7 8 9 10

he following questions relate to the officer who conducted your asylum interview:

(6) How polite was the asylum officer?

(did not provide) (provided all)

  

1 2 3 4 5 6 7 8 9 10

(7) How well did the asylum officer provide

the information you needed?

(not very (very

knowledgeable) knowledgeable)

  

1 2 3 4 5 6 7 8 9 10

(8) How knowledgeable was the asylum

officer about your issues?

(9) Did you feel that the asylum officer’s approach was argumentative or biased?

Yes No

Overall Experience

(very dissatisfied) (very satisfied)

  

1 2 3 4 5 6 7 8 9 10

(

10) How satisfied are you with the overall

service provided by this Asylum Office?

(did not meet (exceeded my

my expectations) expectations)

  

1 2 3 4 5 6 7 8 9 10

(11) To what extent has this Asylum Office

met your expectations during your

visit?

(not very close (very close

to the ideal) to the ideal)

  

1 2 3 4 5 6 7 8 9 10

(12) How well does this Asylum Office

compare with the ideal government

office?

Other Comments

(13) What can this USCIS Asylum Office do to improve its service to you?

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