Office of Community Oriented Policing Services
The Department of Justice, Office of Community Oriented Policing Services (the COPS Office) is committed to providing you, our customers, with services that truly meet your needs. Gathering your feedback helps to ensure that we are delivering on our commitment to you. To this end, we have commissioned the CFI Group, an independent third-party research group, to conduct a survey that asks if your COPS Office grants have impacted your community policing efforts and to determine your satisfaction with our services as well as ways that we can improve our service to you.
The CFI Group will treat all information you provide as confidential. All information you provide will be combined with information from other respondents for research and reporting purposes. Your individual responses will not be released. This brief survey will take approximately 10 minutes of your time.
This survey is authorized by the U.S. Office of Management and Budget Control No. 1090-0007.
Demo1. Which of the following best describes your agency?
Municipal Police Department
State Police Department
County Police Department
Sheriff’s Department
Tribal Law Enforcement Agency
Transit Police Department
School Police Department
Consortium Agency
University/College
Non-profit Organization
Commercial/For-profit Organization
Other, please specify ______________________
Demo2. Over the past 12 months approximately how many times have you contacted the COPS Office?
IF DEMO2=1 skip to Demo5
None
Once
2 – 5 times
More than 5 times
Demo3. If you contacted the COPS Office, what information were you seeking? (Please select all that apply.)
Information on Current Grant Assistance
Application Assistance
Budget Assistance
Grant Compliance Information
Grant Maintenance (Post-Award) Assistance
Did not seek information on current grant assistance
Other current grant assistance information (Please specify) _________________
Information on Other Topics
Available Grant Funding
Community Policing Training
Community Policing Technical Assistance
Community Policing Knowledge Resources (i.e., Publications, CDs)
Did not seek information on other topics
Other (Please specify)_______________________
Demo4. If you contacted the COPS Office, with whom did you have contact? (Please select all that apply.)
COPS Response Center (800-421-6770 or askCopsRC@usdoj.gov)
Program Staff (i.e., Grant Program Specialists, Grant Monitoring Specialists)
Finance Staff (i.e., state accountants)
Executive Management
None of the above
Don’t know
Other (Please Specify)_______________________
Demo5. Over the past 12 months approximately how many times has the COPS Office contacted you?
IF DEMO5=1, skip to Demo7.
None
Once
2 – 5 times
More than 5 times
Demo6. If the COPS Office contacted you, with whom did you have contact? (Please select all that apply.)
COPS Response Center (800-421-6770 or askCopsRC@usdoj.gov)
Program Staff (i.e., Grant Program Specialists, Grant Monitoring Specialists)
Finance Staff (i.e., state accountants)
Executive Management
None of the above
Don’t know
Other (Please Specify)_______________________
Demo7. Which COPS Office Grant(s) are you currently implementing? (Please select all that apply.)
Child Sexual Predator Program (CSPP)
Community Policing Development (CPD – Research, Evaluation, Integrity, Training)
2009 COPS Hiring Recovery Program (CHRP)
2010 COPS Hiring Program (CHP)
Methamphetamine Program (COPSMETH)
Safe Schools Initiative (SSI)
Secure Our Schools (SOS)
Technology Program (OTHER-TECH)
Tribal Resources Grant Program – Equipment (TRGP-E/T)
Tribal Resources Grant Program – Hiring (TRGP-HIRE)
Universal Hiring Program (UHP)
I currently have no active grants with the COPS Office
Other (Please specify) ________________________
Thinking about the application and award acceptance process for the COPS Office, on a scale from 1 to 10, where “1” is “Poor” and “10” is “Excellent,” please rate the following. If an item does not apply to you please select “N/A.”
Appl1. Ease of completing application online through COPS online site (CHP Grantees Only)
Appl2. Ease of understanding the COPS Application guides
Appl3. Ease of completing application online through Grants.gov and/or COPS online site
Appl4. Timeliness of response regarding funding decision
Appl5. Ease of understanding the terms and conditions of acceptance
Thinking about after you were notified by the COPS Office that you had received a grant, on a scale from 1 to 10, where “1” is “Poor” and “10” is “Excellent” please rate the following. If an item does not apply to you please select “N/A.”
Rep1. Ease of obtaining information concerning grant requirements
Rep2. Ease of understanding award requirements
Rep3. Ease of obtaining a grant extension decision
Rep4. Ease of obtaining a grant modification decision
Rep5. Ease of completing the COPS Progress Report online
Rep6. Ease of completing grant closeout process
Rep7. Assistance received during on-site visit or Office Based Grant Review (OBGR)
Rep8. Assistance in resolving grant compliance issues
ONLY IF DEMO4 = 2, 3 ASK PS questions (1-6)
Thinking about the support and service that you received from the COPS Office staff, on a scale from 1 to 10, where “1” is “Poor” and “10” is “Excellent” please rate the following. If an item does not apply to you please select “N/A.”
PS1. Ease of reaching program staff
PS2. Professionalism of program staff
PS3. Ability of program staff to answer your questions about community policing
PS4. Ability of program staff to answer your questions about COPS Office grant policies, procedures, regulations, and legislation
PS5. Ability of program staff to direct you to useful COPS Office knowledge resources and/or information that addresses your concerns
PS6. Timeliness of receiving requested information
ONLY IF DEMO4 = 1 ASK ResCtr questions (1-6)
If you’ve had contacts with the COPS Office Response Center, on a scale from 1 to 10, where “1” is “Poor” and “10” is “Excellent” please rate the following. If an item does not apply to you please select “N/A.”
ResCtr1. Ease of reaching Response Center staff
ResCtr2. Professionalism of Response Center staff
ResCtr3. Ability of Response Center staff to answer your questions about community policing
ResCtr4. Ability of Response Center staff to direct you to COPS resources (i.e., publications, training, grant resources) that address your concerns
ResCtr5. Timeliness of response
ResCtr6. Accuracy of order
ASK P1-P4 FOR EACH SELECTION IN DEMO5
Develop Community/Law Enforcement Partnerships
The COPS Office is interested in determining to what extent (if any) they have assisted your agency to increase your capacity to develop collaborative partnerships with individual and organizational stakeholders in the community you serve.
Please use a 10-point scale, where “1” means “Strongly Disagree” and “10” means “Strongly Agree” to indicate how grant assistance that you received from the COPS Office increased your agency’s capacity to do the following. If an item does not apply to you please select “N/A.”
P1. Share relevant crime and disorder information with community members
P2. Actively seek input from the community regarding identifying and prioritizing neighborhood problems
P3. Engage the community in the development of responses to community problems
P4. Collaborate with other agencies that deliver public services (e.g., parks and recreation, social services, public health, mental health, code enforcement)
ASK PS1-PS4 FOR EACH SELECTION IN DEMO5
Problem-Solving
The COPS Office is interested in determining to what extent (if any) they have assisted your agency to increase your capacity to use problem-solving. Problem solving is an analytical process for systemically 1) identifying and prioritizing problems, 2) analyzing problems, 3) responding to problems, and 4) evaluating problem solving initiatives. Problem solving involves an agency-wide commitment to go beyond traditional police responses to crime to proactively address a multitude of problems that adversely affect quality of life.
Please use a 10-point scale, where “1” means “Strongly Disagree” and “10” means “Strongly Agree” to indicate how grant assistance that you received from the COPS Office increased your agency’s capacity to do the following. If an item does not apply to you please select “N/A.”
PS1. Integrate problem solving into patrol work
PS2. Identify and prioritize crime and disorder problems by having officers examine patterns and trends involving repeat victims, offenders, and locations
PS3. Explore the underlying factors and conditions that contribute to crime and disorder problems
PS4. Develop tailored responses to crime and disorder problems that address the underlying conditions that contribute to them
ASK OC1-OC4 FOR EACH SELECTION IN DEMO5
Organizational Change
The COPS Office is interested in determining to what extent (if any) they have assisted your agency to increase your capacity to transform your agency environment, organizational structure, personnel, practices, and policies to support the community policing philosophy and community policing activities.
Please use a 10-point scale, where “1” means “Strongly Disagree” and “10” means “Strongly Agree” to indicate how grant assistance that you received from the COPS Office increased your agency’s capacity to do the following. If an item does not apply to you please select “N/A.”
OC1. Institute organizational changes that support the implementation of community policing strategies
OC2. Incorporate community policing principles into your agency’s mission/vision statement and strategic plan
OC3. Institutionalize community policing principles into a corresponding set of policies, practices, and procedures
OC4. Institute community policing agency-wide
ONLY IF DEMO5 = 3, 4, 5, 6, 7, 8, 9 ask T1-4
The COPS Office is interested in determining to what extent (if any) they have assisted your agency to increase your technological capacity to better prevent and/or respond to crime and disorder incidents.
Please use a 10-point scale, where “1” means “Strongly Disagree” and “10” means “Strongly Agree” to indicate how grant assistance that you received from the COPS Office increased your agency’s capacity to do the following. If an item does not apply to you please select “N/A.”
T1. Ensure agency staff have proper access to relevant data (e.g., calls for service, incident, and arrest data)
T2. Analyze and understand problems in the community
T3. Improve your agency’s overall efficiency and effectiveness
T4. Provide officers with necessary equipment to better prevent and/or respond to crime and disorder incidents
Train1. Have you received training or technical assistance, with respect to implementing community policing, from the COPS Office or COPS Office sponsored training providers such as the Regional Community Policing Institutes (RCPI)?
Yes (ASK TRAIN 2 – 7)
No (SKIP TO PUB1)
Please use a 10-point scale, where “1” means “Strongly Disagree” and “10” means “Strongly Agree” to indicate how training and/or technical assistance that you received from the COPS Office increased your agency’s capacity to do the following.
Train2. Develop collaborative partnerships with individual and organizational stakeholders in the community
Train3. Engage in problem-solving to prevent, respond, and/or better analyze crime
Train4. Institute organizational changes that support the implementation of community policing strategies
Train5. Improve technological capabilities to better prevent and/or respond to crime and disorder incidents
Train6. Effectively implement the strategies presented to better prevent and/or respond to crime and disorder incidents
Train7. Did you share the information that you learned with others?
Yes
No
OverTrain1. How did you learn about the training that you attended?
Website/Electronic Library
Search Engine
Flyer
Press Release
Conference
Colleague
COPS Office Staff member recommendation
COPS Office grant requirement
Please use a 10-point scale, where “1” means “Strongly Disagree” and “10” means “Strongly Agree” to indicate your preference for training formats.
Format1. Classroom training within your region
Format2. Classroom training outside of your region
Format3. Classroom training at your organization site
Format4. Individualized technical assistance at your organization site
Format5. Self-paced online training
Format6. Webcasts/Podcasts (non-interactive)
Format7. Webcasts (Interactive)
Format8. Live conference calls
Format9. Reading training curriculum and materials
Format10. Training Conferences, Summits, or Roundtables
Format11. Other, please describe ___________________________
Please use a 10-point scale, where “1” means “Strongly Disagree” and “10” means “Strongly Agree.”
SatTrain1.The information provided increased your understanding of community policing principles.
SatTrain2. The information provided improved your ability to effectively implement the strategies presented to better prevent and/or respond to crime and disorder incidents.
SatTrain3. The information provided improved your job effectiveness.
SatTrain4. The information provided changed how you do or approach your job.
SatTrain5. The information provided was relevant to law enforcement concerns within your community.
Is there anything you would like to add that will help the COPS Office to improve the usefulness of COPS Office training and technical assistance?
Pub1. Have you received any COPS Office publications?
Yes (ASK PUB2)
No (SKIP TO Percep1)
Pub2. Have you had an opportunity to read the COPS Office publication that you requested?
Yes (ASK PUB3 – 7)
No (SKIP TO Percep1)
Please use a 10-point scale, where “1” means “Strongly Disagree” and “10” means “Strongly Agree” to indicate how the publications that you received from the COPS Office increased your agency’s capacity to do the following. If an item does not apply to you please select “N/A.”
Pub3. Develop collaborative partnerships with individual and organizational stakeholders in the community
Pub4. Engage in problem-solving to prevent, respond, and/or better analyze crime
Pub5. Institute organizational changes that support the implementation of community policing strategies
Pub6. Improve technological capabilities to better prevent and/or respond to crime and disorder incidents
Pub7. Have you placed an order for a publication through the COPS Office website’s Resource Information Center?
Yes (ASK PUB8 – 10)
No (SKIP TO Percep1)
Please use a 10-point scale, where “1” means “Poor” and “10” means “Excellent” to indicate your satisfaction with the online ordering system. If an item does not apply to you please select “N/A.”
Pub8. Ease of finding publication/product
Pub9. Ease of placing an online order
Pub10. Overall satisfaction with online Resource Information Center experience
OverPub1. How did you learn about this publication?
Website/Electronic Library
Search Engine
Flyer
Press Release
Conference
Colleague
COPS Office Staff member recommendation
OverPub2. What method did you use to order this publication?
Called the COPS Office Response Center
Downloaded from website
Ordered hard copy through the COPS Office Resource Library
Faxed an order form provided at an event (e.g., a conference)
E-mail request to COPS Office Response Center
Please use a 10-point scale, where “1” means “Strongly Disagree” and “10” means “Strongly Agree” to indicate your preference for ordering publications in the future.
Format1.By phone
Format2. Online and download directly
Format3. Online and order printed copies
Format4. By E-mail
Format5. By Fax
Format6. By Mail
Format7. Using the publication order form at an event (e.g., conferences)
Please use a 10-point scale, where “1” means “Strongly Disagree” and “10” means “Strongly Agree” to indicate your preference for publication formats.
Format1. Hard copy
Format2. On CD with a compilation of other similar publications
Format3. Downloadable version (for printing or viewing on computer or electronic book)
Format4. Audio books
Format5. Online only
Format6. Other, please describe ___________________________
Please use a 10-point scale, where “1” means “Strongly Disagree” and “10” means “Strongly Agree” to indicate how valuable informational products in these subject areas would be in increasing your ability to implement community policing strategies to enhance your agency’s capacity to prevent, solve, and control crime within your community.
Need1. Improving Police Operations
Examples: Recruitment and hiring, crime analysis, organizational structure, implementing technology, field training (PTO), and performance measurement.
Need2. Child/Youth Safety
Examples: Children exposed to violence, school-based policing, preventing teen violence, truancy, combating child sexual predators, internet safety.
Need3. Enhancing Community Partnerships with Law Enforcement
Examples: Reentry, alternatives to incarceration, building partnerships with stakeholders, community oriented government, and private sector practices.
Need4. Homeland Security
Examples: Role of law enforcement in the investigative and intelligence gathering processes, information sharing, protecting privacy and civil liberties.
Need5. Community Policing in Specific Populations and Environments
Examples Tribal policing, policing in rural communities, mental illness and the homeless, and campus safety.
Need6. Non-Violent Crimes/Quality of Life Issues
Examples: Drugs and drug use, cyber crime, fear of crime, social disorder offenses, and public safety in a distressed economy.
Need7. Violent Crime
Examples: Urban violence, gang violence, and gun crime.
Need8. Integrity/Values-Based Policing
Examples: Ethics and Integrity, procedural justice, and values-based discipline.
What other public safety-related subject areas, that are not listed above, would increase your ability to implement community policing strategies to enhance your capacity to prevent, solve, and control crime within your community?
____________________________
____________________________
____________________________
Is there anything you would like to add that will help the COPS Office improve the usefulness of its publications?
Percep1. OMITTED
Percep2. Are there any other federal organizations that you can think of that award grants, provide publications, and provide training and technical assistance to advance community policing within law enforcement agencies nationwide?
Yes
No
(If Yes) – Please name them.
Percep3. Have you received grants from the COPS Office?
Yes
No
Don’t Know
(If Yes) – Where would you go to receive these types of grants if the COPS Office did not exist? (Open End)
(If No or Don’t Know) – The COPS Office funding provides grant assistance to advance community policing within law enforcement agencies nationwide. COPS Office grants have increased the number of law enforcement officers interacting with members of the community; provided additional and more effective training to law enforcement officers; encouraged the development and implementation of innovative programs to permit members of the community to assist law enforcement agencies in the prevention of crime; and, encouraged the development of new technologies to assist law enforcement agencies in preventing crime. You can access these materials on the COPS Office website at www.usdoj.gov.
Percep4. (LOGIC: If the respondent answered Yes to either Train1 or Pub1 ask this question)
Since you have received publications, training, and/or technical assistance from the COPS Office, where would you go to receive publications, training, or technical assistance if the COPS Office did not exist? (Open End)
(If No or Don’t Know) – The COPS Office funding provides publication products (i.e., guidebooks, etc.), training, and technical assistance to law enforcement and community members. The COPS Office funded training has focused on enhancing law enforcement officers’ problem solving, service, and other skills needed in interacting with members of the community. The COPS Office publications and training have also encouraged the development and implementation of innovative programs to permit members of the community to assist law enforcement agencies in the prevention of crime. You can access these materials on the COPS Office website at www.usdoj.gov.
First, please consider all your experiences to date with the Department of Justice COPS Office. Using a 10-point scale on which “1” means “Very dissatisfied” and “10” means “Very satisfied,” how satisfied are you with the COPS Office?
To what extent has the Department of Justice COPS Office fallen short of your expectations or exceeded your expectations? Please use a 10-point scale on which “1” now means “Falls short of your expectations” and “10” means “Exceeds your expectations.”
Forget about the Department of Justice COPS Office for a moment. Now, imagine the ideal community-policing office. How well do you think the Department of Justice COPS Office compares with that ideal? Please use a 10-point scale on which “1” means “Not very close to the ideal” and “10” means “Very close to the ideal.”
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| Author | hoornstra1 |
| File Modified | 0000-00-00 |
| File Created | 2021-02-03 |