Form 348 CPSC.gov Quest 348 CPSC.gov Quest 348 CPSC.gov Questionnaire 8-24-2010

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Overview

Current Model Qsts
Current Custom Qsts

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Sheet 1: Current Model Qsts

CPSC.gov Browse
MID:			NON-PARTITIONED MODEL
Date:	8/19/2010
CPSC.gov Browse
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Look and Feel (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Return (1=Very Unlikely, 10=Very Likely)
1	Please rate the visual appeal of CPSC.gov.	14	What is your overall satisfaction with CPSC.gov? (1=Very Dissatisfied, 10=Very Satisfied)	17	How likely are you to return to CPSC.gov?
2	Please rate the balance of graphics and text on CPSC.gov.	15	How well does CPSC.gov meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend (1=Very Unlikely, 10=Very Likely)
3	Please rate the readability of the pages on CPSC.gov.	16	How does CPSC.gov compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	18	How likely are you to recommend CPSC.gov to someone else?
	Navigation (1=Poor, 10=Excellent, Don't Know)				Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Please rate how well CPSC.gov is organized.			19	How likely are you to use CPSC.gov as your primary resource for obtaining product safety information?
5	Please rate the options available for navigating CPSC.gov.
6	Please rate how well the site layout helps you find what you are looking for.
7	Please rate the number of clicks to get where you want on CPSC.gov.
	Online Transparency (1=Poor, 10=Excellent, Don't Know)
8	Please rate how thoroughly CPSC.gov discloses information about what this agency is doing.
9	Please rate how quickly agency information is made available on CPSC.gov.
10	Please rate how well information about this agency's actions can be accessed by the public on CPSC.gov.
	Functionality (1=Poor, 10=Excellent, Don't Know)
11	Please rate the usefulness of the features provided on CPSC.gov.
12	Please rate the convenience of the features on CPSC.gov.
13	Please rate the variety of features on CPSC.gov.

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Sheet 2: Current Custom Qsts

			red & strike-through: DELETE
CPSC.gov Browse			underlined & italicized: RE-ORDER		ALL CUSTOM QUESTIONS ARE NOT REQUIRED
MID:			pink: ADDITION
Date:	8/24/2010		blue + -->: REWORDING
CPSC.gov Browse CUSTOM QUESTION LIST
QID (Group ID)	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
		How frequently do you visit CPSC.gov?	First time		Radio button, one-up vertical	Single	N		Visit frequency
			More than once a day
			Daily
			About once a week
			About once a month
			Every 6 months or more
		What best describes your role when coming to CPSC.gov?	Consumer		Radio button, one-up vertical	Single	N	Skip Logic Group	Visit role
			Manufacturer
			Retailer
			Distributor
			Other Federal Government
			State / Local Government
			Journalist
			Job seeker
			Other (please specify)	A
	A	Please specify your role in visiting CPSC.gov.			Text field, <100 char		N	Skip Logic Group	OE role
		What best describes your primary reason for visiting CPSC.gov today?	Learn about CPSC or locate contact information		Radio button, one-up vertical	Single	N	Skip Logic Group	Primary reason
			Obtain product recall information
			Report a product related injury or an unsafe product
			Locate product safety information or publications
			Obtain Business/Regulatory information
			Obtain information on CPSIA-Consumer Product Safety Improvement Act
			Register for product safety information updates (email, RSS)
			Other (please specify)	A
	A	Please tell us what you were looking to do today.			Text area, no char limit		N	Skip Logic Group	OE Primary reason
		Did you find the information you were looking for?	Yes	A	Radio button, one-up vertical	Single	N	Skip Logic Group	Find
			Partially	A
			No	A
	A	Please specify what you were looking for.			Text area, no char limit		N	Skip Logic Group	OE Find
		Did you encounter any difficulty with the search functionality?	I encountered no difficulties		Radio button, one-up vertical	Single	N	Skip Logic Group	Search
			Results were not helpful
			Returned not enough or no results
			Results were not relevant to my search terms or needs
			Results were too similar/redundant
			I did not use the search function
			Other (please specify)	A
	A	Please specify your search difficulty.			Text area, no char limit		N	Skip Logic Group	OE Search
		Were you able to fully complete your task today?	Yes	A	Radio button, one-up vertical	Single	N	Skip Logic Group	Task
			No	B
	A	How easy did you find it to complete your task?	1 = Not easy at all	C	Radio button, scale, has don't know	Single	N	Skip Logic Group	Ease of Task
			2	C
			3	C
			4	C
			5
			6
			7
			8
			9
			10 = Extremely easy
			Don't know
	C	What difficulties did you encounter completing your task?			Text area, no char limit		N	Skip Logic Group	OE Not easy task
	B	Please explain why you were unable to complete your task.			Text area, no char limit		N	Skip Logic Group	OE No to task
		How did you hear about CPSC.gov? Please select all that apply.	Through Facebook		Checkbox, one-up vertical	Multi	N	OPS Group	Social Media
			Video on YouTube
			OnSafety.gov or other Internet blog
			Message through social network
			Mobile phone text messages (SMS)
			Twitter tweet or FlickR picture
			Social bookmarking link or RSS feed
			Email from CPSC
			Search engine results
			Word of mouth from friend or family
			TV, radio, newspaper, or magazine story
			Other	A
	A	Other			Text field, <100 char		N	OPS Group	OE Social Media
		What is your Race/Ethnicity? (select one or more). Your information will support efforts to reach underserved populations.	Asian		Checkbox, one-up vertical	Multi	N	OPS Group	R/E
			Black or African American
			American Indian or Alaska Native
			Hispanic or Latino
			White
			Native Hawaiian or other Pacific Islander
			Other	A
			Prefer not to answer
	A	Other			Text field, <100 char		N	OPS Group	OE R/E
		What is your age?	17 years or younger		Drop down, select one	Single	N		Age range
			18 - 24
			25 - 34
			35 - 44
			45 - 54
			55 - 64
			65 years or older
			Prefer not to answer
		What is your annual household income (before tax)?	Less than $30,000		Drop down, select one	Single	N		HHd income
			$30,000 to $49,999
			$50,000 to $74,999
			$75,000 to $99,999
			$100,000 to $149,999
			$150,000 or more
			Prefer not to answer
		If you could make one improvement to CPSC.gov, what would it be?			Text area, no char limit		N		OE Improve
		Do you have any other comments about this site?			Text area, no char limit		N		OE Other comm