FinCEN –SAR Activity Review Final
Customer Satisfaction Questionnaire
FinCEN – SAR Activity Review
FinCEN is committed to serving and satisfying their customers and has commissioned the CFI Group, an independent third-party research group, to conduct this survey. We are asking for your institution’s feedback on this survey so that FinCEN can improve their SAR Activity Review products. If you work for a financial institution covered by the Bank Secrecy Act, but are not one of your institution’s Bank Secrecy Act/Anti-Money Laundering Compliance Officers, please inform them of your receipt of this survey and ask for their additional input.
CFI Group will treat all information you provide as confidential. All information you provide will be combined with others’ for research and reporting purposes. Your individual responses will not be released.
This survey is authorized by the U.S. Office of Management and Budget Control No. XXX-XXX.
Demo1. Which of the following best describes your organization?
Depository Institution (e.g. banks, credit union)
Money Services Business (e.g. currency exchangers, check cashers, money transmitter, issuer/seller/redeemer of money orders and travelers checks)
Futures Commissions Merchants
Introducing Brokers
Commodity Trading Advisors
Commodity Pool Operators
Casino or Card Club
Insurance Companies
Mutual Funds
Dealer in Precious Metals, Stones, or Jewels
Operators of Credit Card Systems
Industry Association
Industry Consultant
Industry Vendor
Federal Regulatory Agency
Federal Law Enforcement Agency
State Regulatory Agency
State Law Enforcement Agency
Individual
Other (specify)
If the respondent selects 15, 19, or 20, then also ask the respondent “Are you a FinCEN employee?” and if the respondent selects “yes” then end the survey. If the respondent selects “no” then proceed to Demo2.
Demo2. How do you obtain the SAR Activity Review products?
Through FinCEN’s website
Through my federal regulator’s website
Through an industry association website
Other (specify)
Demo 3. Which best describes how often you visit the FinCEN website (www.fincen.gov)?
Daily
Weekly
Monthly
Every six months or less
Never
TTI1. Have you read an issue of The SAR Activity Review – Trends, Tips & Issues?
Yes
No
(If “No” skip to BTN1 ‘The SAR Activity Review – By the Numbers’)
Please rate the usefulness of the following recurring sections in The SAR Activity Review – Trends, Tips & Issues, use a scale from “1” to “10,” where “1” means “not very useful” and “10” means “very useful.” If you are unfamiliar with a section please indicate N/A.
TTI2. Trends and Analysis
TTI3. Law Enforcement Cases
TTI4. Issues & Guidance
TTI5. Industry Forum
On a scale from “1” to “10,” where “1” is “poor” and “10” is “excellent,” please rate the value of the information in The SAR Activity Review – Trends, Tips & Issues on the following:
TTI8. Helping you improve your BSA/Anti-money laundering program
TTI9. Providing feedback on the use of Suspicious Activity Reports filed by your industry
TTI10. Providing guidance on filing requirements
TTI11. Again, using a scale from “1” to “10,” where “1” means “poor” and “10” means “excellent,” please rate the opportunity provided by this publication for you to suggest future topics.
TT12. On a scale from “1” to “10”, where “1” means “not very useful” and “10” means “very useful” please rate the usefulness of the industry specific version of the Trends, Tips & Issues publication released each May?
TTI13. What would you change to improve Trends, Tips & Issues, including the May industry specific publication? (Open-ended)
BTN1. Have you read an issue of The SAR Activity Review – By the Numbers?
Yes
No
(If “No” skip to ACSI1 - ‘ACSI Benchmark Questions’)
Please rate the usefulness of the following recurring sections in The SAR Activity Review – By the Numbers, use a scale from “1” to “10,” where “1” means “not very useful” and “10” means “very useful.” If you are unfamiliar with a section please indicate N/A.
BTN2. Filings by Year & Month
BTN3. Filings by States & Territories
BTN4. Number of Filings Ranked by States & Territories in Descending Order
BTN5. Number of Filings by Characterization of Suspicious Activity
BTN6. Violations by State & Territory by Year
BTN7. Graphical representations of filings and violations
If DEMO1 = 1 Depository Institution ASK BTN8, BTN9
BTN8. Filings by Primary Federal Regulator
BTN9. Relationship of Suspect to Financial Institution
If DEMO1 = 2 Money Service Business ASK BTN10, BTN11
BTN10. Filings by Type of Filer
BTN11. Filings by Financial Services Involved
If DEMO1 = 3-6 Securities and Futures Broker/Dealer ASK BTN12, BTN13
BTN12. Filings by Instrument Type
BTN13. Filings by Type of Reporting Institution
On a scale from “1” to “10,” where “1” is “poor” and “10” is “excellent,” please rate the value of the information in the SAR Activity Review – By the Numbers on the following:
Info1 Usefulness in improving your BSA/Anti-money laundering compliance program
Info2 Usefulness in allowing you to compare filing volumes across states and territories
BTN14. What would you change to improve By the Numbers? (Open-ended)
Now we are going to ask you to please consider your experiences with these publications with respect to the following:
First, please consider your experiences to date with FinCEN’s publications, The SAR Activity Review – Trends, Tips & Issues and By the Numbers. Using a 10-point scale on which “1” means “Very dissatisfied” and “10” means “Very satisfied,” how satisfied are you with these publications?
To what extent have these publications met your expectations? Please use a 10-point scale on which "1" now means "not met your expectations" and "10" means "Exceeds your expectations."
Forget about FinCEN for a moment. Now, imagine the ideal feedback, guidance and information publication. How well do you these two publications compare with that ideal? Please use a 10-point scale on which "1" means "Not very close to the ideal" and "10" means "Very close to the ideal."
FinCEN would like to thank you for your time and participation today. Your feedback is greatly appreciated.
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| File Type | application/msword |
| Author | Computer12 |
| Last Modified By | martik |
| File Modified | 2010-06-14 |
| File Created | 2010-06-14 |