30 Day Notice published 8.18.09

Federal Register / Vol. 74, No. 158 / Tuesday, August 18, 2009 / Notices
records maintained by this Department
may be disclosed to appropriate
agencies, entities, and persons when:
a. the Department suspects or has
confirmed that the security or
confidentiality of information in a
system of records has been
compromised;
b. the Department has determined that
as a result of the suspected or confirmed
compromise there is a risk of harm to
economic or property interests, identity
theft or fraud, or harm to the security or
integrity of systems or programs
(whether maintained by the Department
or another agency or entity) that rely
upon the compromised information;
and,
c. the disclosure made to such
agencies, entities, and persons is
reasonably necessary to assist in
connection with the Department’s
efforts to respond to the suspected or
confirmed compromise and prevent,
minimize, or remedy such harm.
POLICIES AND PRACTICES FOR STORING,
RETRIEVING, ACCESSING, RETAINING, AND
DISPOSING OF RECORDS IN THE SYSTEM:

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STORAGE:

Records are stored manually in family
case files in the PHAs and electronically
in office automation equipment.
Records are stored on HUD computer
servers for access by headquarters and
field offices, and by the public housing
agencies via a web application interface.
All of the DIS data is stored on HUD’s
servers. The disk and backup files are
maintained by HUD’s information
technology partners—Electronic Data
Services (EDS) and Lockheed Martin.
The original (hard copy) files are stored
in the originating PHA.
Irretrievability: Records are retrieved
by an individual’s SSN.
Safeguards: These are the measures
used to protect the records from
unauthorized access or disclosure:
1. The REAC–IT Web Access Secure
SubSystem (WASS) provides audit
logging for all system access via WASS’s
authentication of all users.
2. WASS provides authentication
methods that meet National Institutes of
Standards and Technology (NIST)
requirements. Every user has a WASS ID
and is authenticated via WASS.
3. The Inventory Management System
(IMS) maintains a record of each DIS
user’s logons, logoffs, and logoff
exceptions if any.
4. For each user, IMS system logs the
number requests for web pages
containing privacy data. The number of
page view requests is tracked per page
per session. The first and last timestamp
of access for every privacy page is also
recorded per session.

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5. IMS system archives the user
privileges data when a user is removed
from the system or when the unmasked
privacy data viewing privileges are
modified.
6. Hard copy records are stored in
lock file cabinets in rooms to which
access is limited to those personnel who
service the records.
7. Background screening, limited
authorization and access with access
limited to authorize personnel.
8. Prior to user modification and
storing, DHAP makes an archive copy of
the record. As it is a safeguard for
retaining the original record.
RETENTION AND DISPOSAL:

Electronic records are maintained and
destroyed according to the HUD Records
Disposition Schedule 2225.6. Records
are maintained for a period of three
years.
SYSTEM MANAGERS(S) AND ADDRESSES:

Jerry Armstrong, IT Division Director
for Public and Indian Housing
Information Management, Potomac
Center, 550 Twelfth Street, SW., First
Floor, Washington, DC 20410,
Telephone Number, (202) 475–8742 or
Dudley Ives, DIS Information
Technology Manager, Potomac Center,
550 Twelfth Street, First Floor, SW.,
Washington, DC 20410, Telephone
Number, (202) 475–8603.
NOTIFICATION PROCEDURES:

For information, assistance, or inquiry
about the existence of records, contact
the Privacy Act Officer at the
Department of Housing and Urban
Development, 451 Seventh Street, SW.,
Room 2256, Washington, DC 20715.
Written requests for access can establish
proof of identity by a notarized
statement or equivalent.
CONTESTING RECORD PROCEDURES:

Procedures for the amendment or
correction of records and for applicants
wanting to appeal initial agency
determination appear in 24 CFR part 16.
The disaster related information
reported in DIS originates from the
FEMA. If a participant of HUD’s Disaster
Housing Assistance Program disputes
this information, he or she should
contact FEMA directly or in writing to
dispute erroneous information by fax
((800) 827–8112) or by mail (Post Office
Box 10055, Hyattsville, Maryland
20782–7055).
RECORD SOURCE CATEGORIES:

DIS receives data from DHS/FEMA
and HUD headquarters and field office
staff. Public Housing Agencies (PHAs)
routinely collect personal and income
data from participants in and applicants

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for the Disaster Housing Assistance
Program.
EXEMPTIONS FROM CERTAIN PROVISIONS OF THE
ACT:

None.
[FR Doc. E9–19800 Filed 8–17–09; 8:45 am]
BILLING CODE 4210–67–P

DEPARTMENT OF THE INTERIOR
Office of the Secretary
Proposed Renewal of Information
Collection: 1090–0007 [formerly 1505–
0191], American Customer Satisfaction
Index (ACSI) Government Customer
Satisfaction Survey
AGENCY: National Business Center,
Federal Consulting Group, Interior.
ACTION: Notice and request for
comments.
SUMMARY: In compliance with section
3506(c)(2)(A) of the Paperwork
Reduction Act of 1995, the National
Business Center, Department of the
Interior announces that it has submitted
a request for proposed extension of an
information collection to the Office of
Management and Budget (OMB), and
requests public comments on this
submission. The information collection
request describes the nature of the
information collection and the expected
burden and cost.
DATES: OMB has up to 60 days to
approve or disapprove the information
collection request, but may respond
after 30 days; therefore, public
comments should be submitted to OMB
by September 17, 2009, in order to be
assured of consideration.
ADDRESSES: Send your written
comments by facsimile to (202) 395–
5806 or e-mail
(OIRA_DOCKET@omb.eop.gov) to the
Office of Information and Regulatory
Affairs, Office of Management and
Budget, Attention: 1090–0007 Desk
Officer. Also, please send a copy of your
comments to Federal Consulting Group,
Attention: Ron Oberbillig, 1849 C St,
NW., MS 314, Washington, DC 20240–
0001, or by facsimile to (202) 513–7686,
or via e-mail to Ron_Oberbillig@nbc.gov.
Individuals providing comments should
reference Customer Satisfaction
Surveys.
FOR FURTHER INFORMATION CONTACT: To
request additional information or copies
of the form(s) and instructions, please
write to the Federal Consulting Group,
Attention: Ron Oberbillig, 1849 C St,
NW., MS 314, Washington, DC 20240–
0001, or call him on (202) 513–7677, or

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Federal Register / Vol. 74, No. 158 / Tuesday, August 18, 2009 / Notices

send an e-mail to
Ron_Oberbillig@nbc.gov.
The Office
of Management and Budget (OMB)
regulations at 5 CFR 1320, which
implement provisions of the Paperwork
Reduction Act of 1995 (Pub. L. 104–13),
require that interested members of the
public and affected agencies have an
opportunity to comment on information
collection and recordkeeping activities
[see 5 CFR 1320.8(d)]. The Office of the
Secretary, National Business Center has
submitted a request to OMB to renew its
approval of this collection of
information for three years.
An agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it is operating under a currently
valid OMB control number. The OMB
control number for this collection is
1090–0007. The control number will be
displayed on the surveys used. For
expeditious administration of the
surveys, the expiration date will not be
displayed on the individual
instruments. Response is not required to
obtain a benefit.
Title: ‘‘Customer Satisfaction
Surveys’’.
OMB Control Number: 1090–0007
(formerly 1050–0191).
Summary: The proposed renewal of
this information collection activity
provides a means to consistently assess,
benchmark and improve customer
satisfaction with Federal government
agency programs and/or services within
the Executive Branch. The Federal
Consulting Group of the Department of
the Interior serves as the executive agent
for this methodology and has partnered
with the CFI Group and the University
of Michigan to offer the ACSI to Federal
government agencies.
The CFI Group, a leader in customer
satisfaction and customer experience
management, offers a comprehensive
model that quantifies the effects of
quality improvements on citizen
satisfaction. The CFI Group has
developed the methodology and
licenses it to the National Quality
Research Center at the University of
Michigan, which produces the
American Customer Satisfaction Index
(ACSI). This national indicator is
developed for different economic
sectors each quarter, which are then
published in The Wall Street Journal.
The ACSI was introduced in 1994 by
Professor Claes Fornell under the
auspices of the University of Michigan,
the American Society for Quality (ASQ),
and the CFI Group. It monitors and
benchmarks customer satisfaction across

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SUPPLEMENTARY INFORMATION:

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more than 200 companies and many
U.S. Federal agencies.
The ACSI is the only cross-agency
methodology for obtaining comparable
measures of customer satisfaction with
Federal government programs and/or
services. Along with other economic
objectives—such as employment and
growth—the quality of output (goods
and services) is a part of measuring
living standards. The ACSI’s ultimate
purpose is to help improve the quality
of goods and services available to
American citizens.
ACSI surveys conducted by the
Federal Consulting Group are
completely subject to the Privacy Act
1074, Public Law 93–579, December 31,
1974 (5 U.S.C. 522a). The agency
information collection is an integral part
of conducting an ACSI survey. The
contractor will not be authorized to
release any agency information upon
completion of the survey without first
obtaining permission from the Federal
Consulting Group and the participating
agency. In no case shall any new system
of records containing privacy
information be developed by the Federal
Consulting Group, participating
agencies, or the contractor collecting the
data. In addition, participating Federal
agencies may only provide information
used to randomly select respondents
from among established systems of
records provided for such routine uses.
There is no other agency or
organization which is able to provide
the information that is accessible
through the surveying approach used in
this information collection. Further, the
information will enable Federal
agencies to determine customer
satisfaction metrics with discrimination
capability across variables. Thus, this
information collection will assist
Federal agencies in improving their
customer service in a targeted manner
which will make best use of resources
to improve service to the public.
This survey asks no questions of a
sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
Frequency of Collection: Once per
survey.
Description of Respondents:
Individuals who have utilized
Government services.
Total Annual Burden Hours: 7,500.
Current Expiration Date: August 31,
2009.
Type of Review: Renewal.
Affected Public: Individuals and
Households. Businesses and
Organizations. State, Local or Tribal
Government.

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Estimated Number of Respondents:
Participation by Federal agencies in the
ACSI is expected to vary as new
customer segment measures are added
or deleted. However, based on historical
records, projected average estimates for
the next three years are as follows:
Average Expected Annual Number of
Customer Satisfaction Surveys: 150.
Respondents: 37,500.
Annual responses: 37,500.
Frequency of Response: Once per
survey.
Average minutes per response: 12.0.
Burden hours: 7,500 hours.
Note: It is expected that the first year there
will be approximately 100 surveys initiated,
the second year 150 surveys initiated, and
the third year 200 surveys initiated due to
expected growth in the program. The figures
above represent an expected average per year
over the three-year period.

As required under 5 CFR 1320.8(d), a
Federal Register notice soliciting
comments on the collection of
information was published on May 15,
2009 (74 FR 22954). No comments were
received. This notice provides the
public with an additional 30 days in
which to comment on the proposed
information collection activity.
Request for Comments: Comments
submitted in response to this notice will
be summarized and/or included in the
request for OMB approval. Comments
are invited on: (a) Whether the
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information shall have
practical utility; (b) the accuracy of the
agency’s estimate of the burden of the
collection of information; (c) ways to
enhance the quality, utility, and clarity
of the information to be collected; (d)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
other forms of information technology;
and (e) estimates of capital or start-up
costs and costs of operation,
maintenance, and purchase of services
to provide information. Burden means
the total time, effort, or financial
resources expended by persons to
generate, maintain, retain, disclose or
provide information to or for a Federal
agency. This includes the time needed
to review instructions; to develop,
acquire, install and utilize technology
and systems for the purpose of
collecting, validating and verifying
information, processing and
maintaining information, and disclosing
and providing information; to train
personnel and to be able to respond to
a collection of information, to search
data sources, to complete and review

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Federal Register / Vol. 74, No. 158 / Tuesday, August 18, 2009 / Notices

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the collection of information; and to
transmit or otherwise disclose the
information.
All written comments will be
available for public inspection by
appointment with the Federal
Consulting Group at the contact
information given in the ‘‘FOR FURTHER
INFORMATION CONTACT’’ section. The
comments, with names and addresses,
will be available for public view during
regular business hours. If you wish us
to withhold your personal information,
you must prominently state at the
beginning of your comment what
personal information you want us to
withhold. We will honor your request to
extent allowable by law.
An agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it displays a currently valid
Office of Management and Budget
control number.

Service, MS 222–ARLSQ, 4401 North
Fairfax Drive, Arlington, VA 22203
(mail); or hope_grey@fws.gov (e-mail).
FOR FURTHER INFORMATION CONTACT: To
request additional information about
this IC, contact Hope Grey by mail or email (see ADDRESSES) or by telephone
at (703) 358–2482.
SUPPLEMENTARY INFORMATION:

I. Abstract
The Migratory Bird Treaty Act
(MBTA) (16 U.S.C. 703 et seq.) prohibits
the unauthorized take of migratory birds
and authorizes the Secretary of the
Interior to regulate take of migratory
birds in the United States. Under this
authority, we control the hunting of
migratory game birds through
regulations in 50 CFR part 20. On
January 1, 1991, we banned lead shot for
hunting waterfowl and coots in the
United States. Wildlife managers and
policymakers at all levels are becoming
increasingly concerned about the
Dated: August 12, 2009.
exposure of mourning doves to spent
Ron Oberbillig,
lead shot.
Chief Operating Officer, Federal Consulting
The mourning dove is the mostGroup.
hunted migratory game bird species. We
[FR Doc. E9–19635 Filed 8–17–09; 8:45 am]
plan to ask OMB for approval to sponsor
BILLING CODE 4310–RK–P
a National Mourning Dove Hunter
Attitude Survey on Nontoxic Shot. The
Missouri Department of Conservation
DEPARTMENT OF THE INTERIOR
will conduct the survey under the
auspices of the Association of Fish and
Fish and Wildlife Service
Wildlife Agencies and the Service.
[FWS-R9-MB-2009-N175; 91200-1231-WEBB- Information from this survey will help
M3]
us make nontoxic shot policy decisions
and develop appropriate informational
Proposed Information Collection;
and educational programs if new
National Mourning Dove Hunter
regulations are necessary.
Attitude Survey on Nontoxic Shot
Under the Migratory Bird Harvest
Information Program (HIP) (50 CFR
AGENCY: Fish and Wildlife Service,
20.20), each State annually provides a
Interior.
list of all migratory bird hunters
ACTION: Notice; request for comments.
licensed by the State (OMB Control
Number 1018-0023). We will use these
SUMMARY: We (Fish and Wildlife
lists to randomly select mourning dove
Service) will ask the Office of
hunters to participate in the proposed
Management and Budget (OMB) to
survey. We plan to collect:
approve the information collection (IC)
(1) Demographic information (e.g.,
described below. As required by the
respondent age, gender, income,
Paperwork Reduction Act of 1995 and
education, and occupation).
as part of our continuing efforts to
(2) Information on hunting
reduce paperwork and respondent
burden, we invite the general public and experiences (e.g, hunter type, distance
traveled to hunt, type of ammunition,
other Federal agencies to take this
frequency of hunting, and positive and
opportunity to comment on this IC. We
negative aspects).
may not conduct or sponsor and a
(3) Perceptions of the benefits and
person is not required to respond to a
concerns about the use of nontoxic shot.
collection of information unless it
(4) Perceptions of the benefits and
displays a currently valid OMB control
concerns about nontoxic shot
number.
regulations.
DATES: To ensure that we are able to
II. Data
consider your comments on this IC, we
must receive them by October 19, 2009.
OMB Control Number: None. This is
ADDRESSES: Send your comments on the a new collection.
Title: National Mourning Dove Hunter
IC to Hope Grey, Information Collection
Attitude Survey on Nontoxic Shot.
Clearance Officer, Fish and Wildlife

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Service Form Number(s): 3-2386.
Type of Request: New.
Affected Public: Mourning dove
hunters.
Respondent’s Obligation: Voluntary.
Frequency of Collection: One time.
Total Annual Number of Responses:
23,400.
Completion Time per Response: 7
minutes.
Total Annual Burden Hours: 2,730
hours.
III. Request for Comments
We invite comments concerning this
IC on:
(1) Whether or not the collection of
information is necessary, including
whether or not the information will
have practical utility;
(2) The accuracy of our estimate of the
burden for this collection of
information;
(3) Ways to enhance the quality,
utility, and clarity of the information to
be collected; and
(4) Ways to minimize the burden of
the collection of information on
respondents.
Comments that you submit in
response to this notice are a matter of
public record. We will include or
summarize each comment in our request
to OMB to approve this IC. Before
including your address, phone number,
e-mail address, or other personal
identifying information in your
comment, you should be aware that
your entire comment, including your
personal identifying information, may
be made publicly available at any time.
While you can ask us in your comment
to withhold your personal identifying
information from public review, we
cannot guarantee that we will be able to
do so.
Dated: August 11, 2009
Hope Grey,
Information Collection Clearance Officer,
Fish and Wildlife Service.
FR Doc. E9–19697 Filed 8–17–09; 8:45 am
BILLING CODE 4310–55–S

DEPARTMENT OF THE INTERIOR
BUREAU OF LAND MANAGEMENT
[LLORV00000–L10200000.DD0000; HAG 9–
0320]

Meeting Notice for the John Day/Snake
Resource Advisory Council
AGENCY: Bureau of Land Management
(BLM), Vale District, Department of the
Interior.
ACTION: Meeting Notice for the John
Day/Snake Resource Advisory Council.

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