Form ITA-4157P Commercial Service Annual Customer Satisfaction Survey

OMB Control No. 0625-0262

Expiration Date: 12/31/2010

[Revised] Commercial Service Annual Customer Satisfaction Survey

You have been selected to participate in this annual survey evaluating the performance of the US Commercial Service.  Your company has had multiple interactions with our organization and your experiences are very important to us.  Please take about 15 minutes to evaluate the work we did for you over the past twelve months. If you require technical assistance with this survey, please contact our Customer Care Hotline at 1-866-481-8111 or customer.care@mail.doc.gov.
______________________________________________________________________

Revised Please rate your overall satisfaction with the US Commercial Service based upon your experiences over the past 12 months. 

 Very Dissatisfied

 Dissatisfied

 Neutral

 Satisfied

 Very Satisfied

Revised How likely is it that you would recommend the US Commercial Service based upon your experiences with us over the past 12 months? 

Would NOT Would

Recommend                                                                                                                  Recommend

										
0	1	2	3	4	5	6	7	8	9	10

New Please explain your answer. The text box below will expand as you type

Our Client Service Principles

New To what extent do you agree with the following statements about the assistance you received from the U.S. Commercial Service over the past 12 months:
                                                                                                                      

	Strongly disagree	Disagree	Neither agree nor disagree	Agree	Strongly agree
You were treated with courtesy					
We asked the right questions					
We developed a flexible, customized, solution					
We managed your expectations					
We worked with colleagues as a team to provide excellent service					
We delivered what we promised					

Our Services

Revised Please rate your satisfaction with the following U.S. Commercial Service export assistance services that you may have received over the past 12 months.  (If you have not experienced a particular service within the past 12 months, please answer 'Not Applicable'.)

	Very dissatisfied	Dissatisfied	Neutral	Satisfied		Very satisfied	Not Applicable
Counseling from our U.S. offices Revised							
Counseling from our international offices Revised							
FREE market research (non-customized) Revised							
CUSTOMIZED market research (fee charged) Revised							
Developing an international sales and marketing plan Revised							
Increasing international awareness of your brand Revised							
Identifying qualified international business partners Same							
Arranging meetings with qualified international business partners Same							
Background reports on potential international business partners Revised							
Assistance with international contract bids Revised							
Assistance with overcoming international market access barriers (e.g. customs, regulatory and legal issues) Revised							
Assistance settling disputes with international companies Revised							
Displaying your product/service at international trade shows or events Revised							

Our Business Practices

Please rate your satisfaction over the past 12 months with the following U.S. Commercial Service business practices.

	Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied
The frequency of our communication with you Revised					
Our availability when you wish to contact us Revised					
Our understanding of the needs of your business New					
You receive documents/reports when promised New					
The quality of our work Same					
The ease of doing business with us New					
Follow-up by your representative New					

About Your Company

New Please select all answers that apply to your company:

 We have NOT exported in the past 12 months

 We exported for the first time, in the past 12 months

 We expanded our existing exporting to enter a new market, in the past 12 months

New Approximately how many people does your company employ in the US?

 1-10 employees              

 11-49 employees              

 50-100 employees              

 101-500 employees              

 500+ employees

Additional Opportunities and Comments

New The US Commercial Service is always striving to find innovative ways to help our clients expand into new markets.  Would you be interested in participating in a focus group or pilot program for future service offerings?

 Yes

 No

New Please share any comments with us on areas that you feel were not addressed completely by this survey:  The text box below will expand as you type

Thank you for sharing your opinions.  We will use your responses to evaluate and improve our products and services. 

Public reporting for this collection of information is estimated to be 15 minutes per response, including the time for reviewing instructions, and completing and reviewing the collection of information. All responses to this collection of information are voluntary. Notwithstanding any other provision of law, no person is required to respond to, nor shall any person be subject to a penalty for failure to comply with, a collection of information subject to the requirements of the Paperwork Reduction Act unless that collection of information displays a current valid OMB control number. Send comments regarding the burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to the Reports Clearance Officer, International Trade Administration, Department of Commerce, Room 4001, 14th and Constitution Avenue, N.W., Washington, D.C. 20230.