Survey of Customers of the Official Grain Inspection and Weighing System

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USDA, GIPSA
Stop 3601
1400 Independence Avenue, SW
Washington, D.C. 20250-3601

Administrator
USDA, Grain Inspection, Packers and
Stockyards Administration
Stop 3601
1400 Independence Avenue, SW
Washington, D.C. 20250-3601

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According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it
displays a valid OMB control number. The valid OMB control number for this information collection is 0580-0018. The time
required to complete this information collection is estimated to average 10 minutes per response, including the time for
reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and
reviewing the collection of information.
The U.S. Department of Agriculture (USDA) prohibits discrimination in all its programs and activities on the basis of race,
color, national origin, age, disability, and where applicable, sex, marital status, familial status, parental status, religion,
sexual orientation, genetic information, political beliefs, reprisal, or because all or a part of an individual’s income is derived
from any public assistance program. (Not all prohibited bases apply to all programs.) Persons with disabilities who require
alternative means for communication of program information (Braille, large print, audiotape, etc.) should contact USDA’s
TARGET Center at (202) 720-2600 (voice and TDD). To file a complaint of discrimination write to USDA, Director, Office of
Civil Rights, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410 or call (800) 795-3272 (voice) or (202) 7206382 (TDD). USDA is an equal opportunity provider and employer.

Of
ain Inspection and Weighing System
Offficial Gr
Grain
Customer Sur
vey
Surv
Please indicate the appropriate response.
Strongly
Disagree

Disagree

No
Opinion

Agree

Strongly
Agree

1.

I receive results in a timely manner.

1

2

3

4

5

2.

I receive official certificates in a
timely manner.

1

2

3

4

5

3.

Official results are accurate.

1

2

3

4

5

4.

Official results are consistent.

1

2

3

4

5

5.

The service is of good value
for the cost.

1

2

3

4

5

6.

The services provided meet my needs.

1

2

3

4

5

7.

Inspection personnel are courteous.

1

2

3

4

5

8.

Inspection personnel are knowledgeable.

1

2

3

4

5

9.

Overall, the quality of official service
I receive is satisfactory.

1

2

3

4

5

10. I primarily request service for:
† Rice
† Barley
† Flaxseed
† Mixed Grain
† Sorghum
† Soybeans
† Wheat

†
†
†
†

Processed Commodities
Canola
Oats
Sunflower Seed

11. What percent of your product is officially inspected?
† <25%
† 25-50%
† 51-75%

†
†
†
†

Graded Commodities
Corn
Rye
Triticale

† >75%

12. Please indicate any new/existing services you would like to use if they were available or provide any
additional comments or suggestions to help us improve this survey. (Please attach additional sheet
if necessary.)

Please feel free to contact your local agency/office with requests for new services,
questions, and/or comments. If you would rather speak with a GIPSA customer service
representative, please call 202-720-5688, or send electronic mail to
Idelisse.Rodriguez@usda.gov.