Health Eligibility Center (HEC) Correspondence Satisfaction Letter and Customer Modality Survey

ICR 200906-2900-016

OMB: 2900-0761

Federal Form Document

Forms and Documents
ICR Details
2900-0761 200906-2900-016
Historical Inactive
VA
Health Eligibility Center (HEC) Correspondence Satisfaction Letter and Customer Modality Survey
New collection (Request for a new OMB Control Number)   No
Regular
Withdrawn 07/23/2010
Retrieve Notice of Action (NOA) 10/08/2009
Withdrawn per the request of the Department of Veterans Affairs; OMB shall waive the requirements for 30 and 60 public comment periods for resubmission of a substantially similar revised collection.
  Inventory as of this Action Requested Previously Approved
36 Months From Approved
0 0 0
0 0 0
0 0 0

The HEC goal is to respond to Veterans correspondence, addressing their concerns in a concise and understandable manner. The correspondence survey will allow Veterans an opportunity to provide anonymous feedback on how well the HEC addressed their letter. HEC will use this feedback to improve the correspondence processes. The goal of the Customer Modality Survey is to implement a survey process that allows the organization to be proactive in caring for Veterans prior to them receiving services. The survey would focus on how employees assess the needs of the patient and outline internal processes to improve services prior to the veteran receiving care.

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  74 FR 141 07/24/2009
74 FR 187 09/29/2009
No

1
IC Title Form No. Form Name
Health Eligibility Center (HEC) Correspondence Satisfaction Letter and Customer Modality Survey VA Form 10-0151 Customer Modality Administrative Survey

Yes
Miscellaneous Actions
No
This is a new collection and all burden hours are considered a program increase

$65,000
No
No
Uncollected
Uncollected
No
Uncollected
Denise McLamb 202-565-8374 denise.mclamb@mail.va.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
10/08/2009


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