Form 392 USTTB Custom Q 392 USTTB Custom Q 392 USTTB Custom Q's 11.29.10 v2

Model Instance Name:

red & strike-through: DELETE

USTTB

underlined & italicized: RE-ORDER

MID: pY8xJxIRVh9AwxlBEZJIpg==

pink: ADDITION

Date:

blue + -->: REWORDING

violet (bold): SKIP-LOGIC

USTTB CUSTOM QUESTION LIST

QID

Skip Logic Label

Question Text

Answer Choices (limited to 50 characters)

Skip To

Type drop-down menu check boxes radio buttons open-ended

Required Y/N

Single or Multi

Special Instructions

Question Label

EDO08480

My primary role in visiting the TTB site today is as (please, select one):

A member of the public

Radio button, one-up vertical

Y

Single

OPS Group

An employee of a company regulated by TTB

An employee of a trade association representing an industry regulated by TTB

A consultant for a company regulated by TTB

A consumer of alcohol and/or tobacco products

An employee of a government agency

Legal assistant/lawyer

Small business owner

Researcher/scientist

International Visitor

Other, please specify

A

EDO08481

A

Other primary role

Text area, no char limit

N

Single

OPS Group

EDO08482

Which of the following represents your primary interest?

Wine

B

Radio Button

Y

Single

Skip Logic Group

Beer

C

Distilled Spirits

D

Tobacco

E

Firearms

F

Employment/Job Openings

Other (please specify)

A

EDO08483

A

Please specify your other primary interest

Text area, no char limit

N

Single

Skip Logic Group

EDO08484

B

What type of wine-related information were you looking for today?

Apply for a permit

Check box

Y

Multi-select

Skip Logic Group

Conduct research

Submit a sample/formula

Pay/determine taxes

Get labeling approval

Download forms

Other (please specify)

B1

EDO08485

B1

Please specify the other wine related information you were looking for today

Text area, no char limit

N

Single

Skip Logic Group

EDO08486

C

What type of beer-related information were you looking for today?

Apply for a permit

Check box

Y

Multi-select

Skip Logic Group

Conduct research

Submit a sample/formula

Pay/determine taxes

Get labeling approval

Download forms

Other (please specify)

C1

EDO08487

C1

Please specify the other beer-related information you were looking for today

Text area, no char limit

N

Single

Skip Logic Group

EDO08488

D

What type of distilled spirits information were you looking for today?

Apply for a permit

Check box

Y

Multi-select

Skip Logic Group

Conduct research

Submit a sample/formula

Pay/determine taxes

Get labeling approval

Download forms

Other (please specify)

D1

EDO08489

D1

Please specify the other type of distilled spirits information you were looking for today

Text area, no char limit

N

Single

Skip Logic Group

EDO08490

E

What type of tobacco information were you looking for today?

Apply for a permit

Check box

Y

Multi-select

Skip Logic Group

Conduct research

Submit a sample

Pay/determine taxes

Download forms

Other (please specify)

E1

EDO08491

E1

Please specify the other tobacco information you were looking for today

Text area, no char limit

N

Single

Skip Logic Group

EDO08492

F

What type of firearms/ammunition information were you looking for today?

Conduct research

Check box

Y

Multi-select

Skip Logic Group

Pay/determine taxes

Download forms

Other (please specify)

F1

EDO08493

F1

Please specify the other firearms/ammunition information you were looking for today

Text area, no char limit

N

Single

Skip Logic Group

EDO08494

How frequently do you visit our site?

First time

Drop down, select one

Y

Single

Daily

About once a week

About once a month

About once a year

A few times a year

EDO08495

Did you find what you were looking for?

Yes

Drop down, select one

Y

Single

No

Partially

Still looking

EDO08496

Did you use the search feature during your visit today?

Yes

L, K

single

Skip Logic Group

Search Usage

No

Don't recall

EDO08497

L

Please tell us what term(s) you used in your search

Text area, no char limit

N

Single

Skip Logic Group

Search Terms

EDO08498

K

Please tell us about your experience with the site's search feature today. (Please select all that apply.)

The search feature met my needs today.

Checkbox, one-up vertical

Y

Multi

Skip Logic Group

Search Experience

I had issues with the basic search process (how to use it, terms to enter).

A

I had issues with the visual display of the search results (text size, images).

B

I had issues with the search results I received.

C

I had issues with sorting, filtering, advanced search, or lack of these options.

D

I had technical issues with the search feature.

E

None of these

EDO08499

A

What were your issues with the basic search process? (Please select all that apply.)

It was not clear to me how to use the search feature

Checkbox, one-up vertical

Y

Multi

Skip Logic Group

Issues basic Search

I did not know what terms to use to get the results I wanted

There were too many steps or refinements to get to what I wanted

I had a different issue with the basic search process:

F

EDO08500

F

Please describe your issue:

Open-ended

Text area, no char limit

N

Skip Logic Group

Other basic issue

EDO08501

B

What were your issues with the visual display of the search results? (Please select all that apply.)

I could not see enough of the description to decide which link to choose

Checkbox, one-up vertical

Y

Multi

Skip Logic Group

Issues visual display

The text was too small

The page was too crowded

I could not see much difference between the listings/items

The images were too small/not clear

I had a different issue with the visual display of results:

G

EDO08502

G

Please describe your issue:

Open-ended

Text area, no char limit

N

Skip Logic Group

Other visual issue

EDO08503

C

What were your issues with the search results? (Please select all that apply.)

Results were not relevant/not what I wanted

Checkbox, one-up vertical

Y

Multi

Skip Logic Group

Issues Search results

There were not enough results

There were NO results

There was too little information in the results to decide what to choose

Many of the search results looked the same

Couldn't find item from the catalog/store

I had a different issue with the search results:

H

EDO08504

H

Please describe your issue:

Open-ended

Text area, no char limit

N

Skip Logic Group

Other results issue

EDO08505

D

What were your issues with sorting, filtering, or advanced search? (Please select all that apply.)

The results were not sorted in a helpful way

Checkbox, one-up vertical

Y

Multi

Skip Logic Group

Issues sorting

I want advanced search options

I want the following sorting/filtering/advanced option:

I had a different sorting/filtering issue:

I

EDO08506

I

Please describe your issue:

Open-ended

Text area, no char limit

N

Skip Logic Group

Other sorting issue

EDO08507

E

What were your technical issues with the search feature? (Please select all that apply.)

Error message(s)

Checkbox, one-up vertical

Y

Multi

Skip Logic Group

Issues technical

Search speed was too slow

I had the following technical issue:

J

EDO08508

J

Please describe your issue:

Open-ended

Text area, no char limit

N

Skip Logic Group

Other technical issue

EDO08509

How would you describe your navigation experience on this site today? (Please select all that apply.)

I had no difficulty navigating/browsing on this site

Checkbox, one-up vertical

Links often did not take me where I expected

A

Had difficulty finding relevant information/products

Links/labels are difficult to understand

B

Too many links/navigational options to choose from

Had technical difficulties (error messages, broken links, etc.)

Could not navigate back to previous information

A

I had a navigation difficulty not listed above:

C

EDO08510

C

Please describe your navigation issue:

Text area, no char limit

EDO08511

A

Please describe any specific navigation links or paths that did not take you where they should have?

Open-ended

Text area, no char limit

EDO08512

B

What specific links/labels were difficult to understand?

Open-ended

Text area, no char limit

EDO08513

Please select all of the difficulties, if any, that you have encountered with the content on this site.

Size of font is too small

Radio button, one-up vertical

N

Single

OPS Group

Wording is too technical

Content does not seem to relate to the specific section

Content is confusing. Please specify:

A

EDO08514

A

Content is confusing. Please specify:

Text area, no char limit

N

Single

OPS Group

EDO08515

If you could make one improvement to the site what would that be?

Text area, no char limit

N

Single