Request for Internet Services - Password Authentication (Telephone)

Get PRC, Register PW, Change PW, Block Access

03/17/2009

Test Name : TPPW-Sanity-GetPRC
Description : Test Case: TPPW Sanity-GetPRC.
Test Data: MAKE SURE SSN IS CLEARED FROM PPW FILE.
Test Objective: TPPW Sanity-GetPRC passes.
Test Script Prerequisites:
1. Phone Number -or- Simulator to access telephone application is available.
2. Test machine is equipped with the required hardware and software combination.
3. The interface to the telephone application host system (e.g. a ping transaction) is available for
transactions.
Phone # 1-866-493-3613
Steps :
Step Name
Step 1

Step 2

Step 3

Description
Refer to the latest testing instructions from
Verizon to enter the Verizon Application Test
Environment
Press 1 or say "English" to continue

Say "Password Services" - Introduction to
telephone application begins.

1

Expected
Entry to N8NN has been
achieved. Informational
message will play.
Informational message
will play. The message
will also ask what
services you may be
requesting.
Play Message 9002
(9502) TPPW-OG1010-Prompt-LC-1
(TPPW-CG-1000Prompt-LC-2) ";Please
listen to the following
important message
about obtaining social
security information
using a password.
Social Security is
allowed to collect this
information under the
Social Security Act.
This information
collection meets the
requirements of the
Paperwork Reduction
Act under O.M.B.
number zero, nice, six,
zero, zero, six, three,
two. We estimate that it
will take about ten
minutes to complete this
call. Please note that
any person who makes
a false representation in

Get PRC, Register PW, Change PW, Block Access
Step Name

Description

Step 4

Enter 1 - Agree.

Step 5

Enter 2 - Password Options.

2

03/17/2009
Expected
an effort to alter or
obtain information from
records maintained by
Social Security may be
punished by a fine or
imprisonment or both. I
am the individual to
whom the password
information applies. If
you agree with this
statement press 1. If you
do not wish to continue
please hang up or press
2. To hear this
message again press 8.
To return to the main
menu press 9.";
Play Message 9004
(9504) TPPW-DM1020-Prompt-LC-1
(TPPW-DM-1020Prompt-LC-2)
"Listen carefully to the
following two options
before you make a
selection. To access
your account information
if you already have a
permanent password
press 1. To request
create or change your
password or to block
online and automated
telephone access to
your personal
information press 2. To
hear these options again
press 8. To return to the
main menu press 9."
Play Message 9006
(9506) TPPW-POM1030-Prompt-LC-1
(TPPW-POM-1030Prompt-LC-2) "Listen
carefully to the following
five options before you
make a selection. If you
want to start the process
for getting a new
password or if you forgot
your password press 1.
If you received a
Temporary Password

Get PRC, Register PW, Change PW, Block Access
Step Name

Description

Step 6

Enter 1 – GetPRC

Step 7

Enter your own 9-digit Social Security
Number followed by the pound key.

Step 8

Enter DOB using two digits for the month two
digits for the day and four digits for the year
followed by the pound key.

3

03/17/2009
Expected
Request Code by mail
and would like to create
a permanent password
press 2. If you know
your password and
would like to change it
press 3. To block online
and automated
telephone access to
your information press
4. To hear general
information about
passwords press 5. To
hear these options again
press 8. To return to the
main menu press 9."
Play Message 9406
(9906) TPPW-PRCRP1040-Prompt-LC-17
(TPPW-PRCRP-1040Prompt-LC-18) "Please
hold while we process
your request." Play
Message 9009 (9509)
TPPW-PRCR-1050Prompt-LC-1 (TPPWPRCR-1050-Prompt-LC2) "Please enter your
own 9-digit Social
Security Number
followed by the pound
key."
Play Message 9013
(9513) TPPW-DOB1060-Prompt-LC-1
(TPPW-DOB-1060Prompt-LC-2) "Please
enter your date of birth
using two digits for the
month two digits for the
day and four digits for
the year followed by the
pound key. For
example September 14
1951 will be 0 9 1 4 1 9
5 1 and the pound key."
Play Message 9407
TPPW-STM-1065Prompt-LC-1 "Ok I'll be
asking you three
questions and you can
SPEAK your answers.
Just be sure to speak

Get PRC, Register PW, Change PW, Block Access
Step Name

Description

Step 9

Spell and/or Speak FIRST NAME as it
displays in record.

Step 10

Play Message 8401 TPPW-LN-1080-PromptLC-1 “Say your LAST name and then spell it
for me. [Pause] For example if you last name
was Kusack you’d say ‘Kusack K U S A C K.’”
Spell and/or Speak LAST NAME as it
displays in record.

Step 11

Play Message 8005 TPPW-OLNN-1090Prompt-LC-1 "Some people have another last
name - for example a professional or maiden
name - that might be listed under their social
security number. Do you have another last
name? Please say Yes or No." Speak "Yes".

Step 12

TPPW-OLN-1100-Prompt-LC-12 "Let me
read that back. Last Name < Other Last
Name > spelled < Other Last Name Spelling
> did I get that right?" Speak "Yes". Play
Message 9406 (9906) TPPW-PRCRP-1040Prompt-LC-19 (TPPW-PRCRP-1040-PromptLC-20) "Please hold while we process your
request."

4

03/17/2009
Expected
clearly and loud enough
for me to hear over the
phone." Play Message
8301 TPPW-FN-1070Prompt-LC-1 “Say your
FIRST name and then
spell it for me. [Pause]
For example if your first
name was Robin you’d
say “Robin R O B I N.”
TPPW-FN-1070Prompt-LC-12 "Let me
read that back. First
Name < First Name >
spelled < First Name
Spelling > did I get that
right?” Speak "Yes".
TPPW-LN-1080-PromptLC-12 “Let me read that
back. Last Name < Last
Name > spelled < Last
Name Spelling > did I
get that right?” Speak
"Yes".
Play Message 8601
TPPW-OLN-1100Prompt-LC-1 “Say your
OTHER LAST name
and then spell it for me.
[Pause] For example if
you last name was
Jones you’d say ‘Jones
J O N E S.’” Spell
and/or Speak OTHER
LAST NAME as it
displays in record or say
"Perez".
Play Message 9010
(9510) TPPW-PRCRV1110-Prompt-LC-1
(TPPW-PRCRV-1110Prompt-LC-2)
"Thank you. We have
received your request
for a password. For
security reasons you will
receive a temporary
Password Request
Code in the mail within
15 days. This letter will
include instructions for
creating your permanent
Password. If other

Get PRC, Register PW, Change PW, Block Access
Step Name

Description

Step 13

Verify that a successful KBA IACU CIBA
code (000) is generated in the Traffic file
within a VM Record.
($COMMON.CEVEDA#.TRAFFIC.CLUSTER)
22
EQ T'acu' AND 26
EQ T 'SSN' AND 35
EQ T'k' AND
36
EQ T'system date' AND 66
EQ T'000'
Verify that a successful TPPW "Get PRC"
CIBA code (000) is generated in the Traffic
file within a VM Record.
($COMMON.CEVEDA#.TRAFFIC.CLUSTER)
22
EQ T'ppw' AND 26
EQ T 'SSN' AND 35
EQ T'p' AND
36
EQ T'system date' AND 66
EQ T'000'
Verify that a successful PRC Notice traffic
record is generated in the Traffic file within a
IJ Record.
($COMMON.CEVEDA#.TRAFFIC.CLUSTER)
1 EQ T'ij' AND 177 EQ T'xx/xx/xxxx' (date is
based on day SSN is issued or date of Traffic
File is adjusted to) Note:PRC Number
displays in column 159-167 of traffic file
record.

Step 14

Step 15

Step 16

Step 17

Access CER (CLIENT eAUTH RECORD)
CICS application. Steps: 1-Enter logon
applid=cevcmt#. # depends on the region that
you are working on. 2-Enter $pin and pwd. 3Enter sc00. 4.Enter option 4 (Shared
Processes) 5.At "SHARED PROCESS
MENU" enter SSN select #2=UPDATE and
#3=3=CLIENT eAUTH RECORD and press
Enter. 6.Follow the next step in the script.
Verify the following items displays:
CLIENT eAUTH RECORD
CER
NAME:

5

03/17/2009
Expected
members of your
household who receive
benefits or payments
would like a password
they each need to
request their own
password." Play
Message 9003 (9503)
TPPW-PRCRV-1110Prompt-LC-3 (TPPWPRCRV-1110-PromptLC-4) "Thank you for
calling Social Security.
Goodbye." END CALL
Correct CIBA Code is
displayed in the MI
Traffic File.

Correct CIBA Code is
displayed in the MI
Traffic File.

PRC Number has been
collected from traffic file
record.

Access CER (CLIENT
eAUTH RECORD) CICS
application.

CER data items displays
with the following data
according to the SSN
entered and IPPW

Get PRC, Register PW, Change PW, Block Access
Step Name

Description
SSN:
SSN ON PASSWORD DATABASE: YES
PASSWORD REQUEST CODE NOTICE
MAILED: YES IF YES DATE:
PASSWORD REGISTERED: NO
IF YES DATE:
ACCESS
BLOCKED: NO
IF YES
DATE:
ACCESS
SUSPENDED: NO
IF YES
DATE:
ACCESS RESTORED:
IF YES DATE:
ACCESS
RESTORE DENIED BY:
1.
DATE:
2.
DATE:
SELECT
ACTION:
1=BLOCK ACCESS TO THIS RECORD
2=RESTORE ACCESS TO THIS RECORD
FACE TO FACE: TELEPHONE:
3=DENY RESTORE REQUEST/FAILED
AUTHENTICATION. FACE TO FACE:
TELEPHONE:
REASON FOR AUTHENTICATION
FAILURE:
SSN:
DOB: NAME: ADDR: POB: MTH
NAME: DAN: MBP: OTHER:

03/17/2009
Expected
transactions executed.

Test Name : TPPW-Sanity-RegisterPwd
Description : TPPW Sanity-RegisterPwd.
Test Data: Use PRC from TPPW Sanity-GetPRC -OR- with PinPwd Tool GetPRC.
Test Objective: TPPW Sanity-RegisterPwd passes.
Test Script Prerequisites:
1. Phone Number -or- Simulator to access telephone application is available.
2. Test machine is equipped with the required hardware and software combination.
3. The interface to the telephone application host system (e.g. a ping transaction) is available for
transactions.

Steps :
Step Name
Step 1
Step 2

Step 3

Description
Make sure SSN has a PRC. Use PinPwd tool
to get PRC.
Refer to the latest testing instructions from
Verizon to enter the Verizon Application Test
Environment
Press 1 or say "English" to continue

6

Expected
Verify that the user has
a PRC.
Entry to N8NN has been
achieved. Informational
message will play.
Informational message
will play. The message
will also ask what

Get PRC, Register PW, Change PW, Block Access
Step Name

Description

Step 4

Say "Password Services" - Introduction to
telephone application begins.

Step 5

Enter 1 - Agree.

7

03/17/2009
Expected
services you may be
requesting.
Play Message 9002
(9502) TPPW-OG1010-Prompt-LC-1
(TPPW-CG-1000Prompt-LC-2) ";Please
listen to the following
important message
about obtaining social
security information
using a password. Any
person who makes a
false representation to
the Social Security
Administration in an
effort to alter or obtain
information from records
maintained by Social
Security may be
punished by a fine or
imprisonment or both. I
am the individual to
whom the password
information applies. If
you agree with this
statement press 1. If
you do not wish to
continue please hang up
or press 2. To hear
this message again
press 8. To return to
the main menu press
9.";
Play Message 9004
(9504) TPPW-DM1020-Prompt-LC-1
(TPPW-DM-1020Prompt-LC-2)
"Listen carefully to the
following two options
before you make a
selection. To access
your account
information if you
already have a
permanent password
press 1. To request
create or change your
password or to block
online and automated
telephone access to
your personal

Get PRC, Register PW, Change PW, Block Access
Step Name

Description

Step 6

Enter 2 - Password Options.

Step 7

Enter 2 – Register Pwd

Step 8

Enter your own 9-digit Social Security Number
followed by the pound key.

8

03/17/2009
Expected
information press 2. To
hear these options
again press 8. To return
to the main menu press
9."
Play Message 9006
(9506) TPPW-POM1030-Prompt-LC-1
(TPPW-POM-1030Prompt-LC-2) "Listen
carefully to the following
five options before you
make a selection. If you
want to start the process
for getting a new
password or if you
forgot your password
press 1. If you received
a Temporary Password
Request Code by mail
and would like to create
a permanent password
press 2. If you know
your password and
would like to change it
press 3. To block online
and automated
telephone access to
your information press
4. To hear general
information about
passwords press 5. To
hear these options
again press 8. To return
to the main menu press
9."
Play Message 9406
(9906) TPPW-PRP1120-Prompt-LC-17
(TPPW-PRP-1120Prompt-LC-18) "Please
hold while we process
your request." Play
Message 9009 (9509)
TPPW-PR-1130Prompt-LC-1 (TPPWPR-1130-Prompt-LC-2)
"Please enter your own
9-digit Social Security
Number followed by the
pound key."
Play Message 9013
(9513) TPPW-PRDOB-

Get PRC, Register PW, Change PW, Block Access
Step Name

Description

Step 9

Enter DOB using two digits for the month two
digits for the day and four digits for the year
followed by the pound key.

Step 10

Spell and/or Speak FIRST NAME as it displays
in record.

Step 11

Play Message 8401 TPPW-LN-1080-PromptLC-1 “Say your LAST name and then spell it
for me. [Pause] For example if you last name
was Kusack you’d say ‘Kusack K U S A C K.’”
Spell and/or Speak LAST NAME as it displays
in record.

Step 12

Play Message 8005 TPPW-OLNN-1090Prompt-LC-1 "Some people have another last
name - for example a professional or maiden
name - that might be listed under their social
security number. Do you have another last
name? Please say Yes or No." Speak "Yes".

9

03/17/2009
Expected
1140-Prompt-LC1(TPPW-PRDOB-1140Prompt-LC-2) "Please
enter your date of birth
using two digits for the
month two digits for the
day and four digits for
the year followed by the
pound key. For
example September 14
1951 will be 0 9 1 4 1 9
5 1 and the pound key."
Play Message 9407
TPPW-STM-1065Prompt-LC-1 "Ok I'll be
asking you three
questions and you can
SPEAK your answers.
Just be sure to speak
clearly and loud enough
for me to hear over the
phone." Play Message
8301 TPPW-FN-1070Prompt-LC-1 “Say your
FIRST name and then
spell it for me. [Pause]
For example if your first
name was Robin you’d
say “Robin R O B I N.”
TPPW-FN-1070Prompt-LC-12 "Let me
read that back. First
Name < First Name >
spelled < First Name
Spelling > did I get that
right?” Speak "Yes".
TPPW-LN-1080Prompt-LC-12 “Let me
read that back. Last
Name < Last Name >
spelled < Last Name
Spelling > did I get that
right?” Speak "Yes".
Play Message 8601
TPPW-OLN-1100Prompt-LC-1 “Say your
OTHER LAST name
and then spell it for me.
[Pause] For example if
you last name was
Jones you’d say ‘Jones
J O N E S.’” Spell
and/or Speak OTHER

Get PRC, Register PW, Change PW, Block Access
Step Name

Description

Step 13

TPPW-OLN-1100-Prompt-LC-12 "Let me read
that back. Last Name < Other Last Name >
spelled < Other Last Name Spelling > did I get
that right?" Speak "Yes". Play Message 9406
(9906) TPPW-PRV-1150-Prompt-LC-17
(TPPW-PRV-1150-Prompt-LC-18) "Please hold
while we process your request."

Step 14

Enter your 8-digit password request code from
your letter followed by the pound key. Play
Message 9406 (9906) TPPW-PRCV-1170Prompt-LC-17 (TPPW-PRCV-1170-Prompt-LC18) "Please hold while we process your
request."

Step 15

Enter your 7 digit password followed by the
pound key.

Step 16

RE-enter your 7 digit password followed by the
pound key. Play Message 9406 (9906) TPPWPCQ-1200-Prompt-LC-17 (TPPW-PCQ-1200Prompt-LC-18) "Please hold while we process
your request."

10

03/17/2009
Expected
LAST NAME as it
displays in record or say
"Perez".
Play Message 9012
(9512) TPPW-PRCC1160-Prompt-LC-1
(TPPW-PRCC-1160Prompt-LC-2) "Please
enter your 8-digit
password request code
from your letter followed
by the pound key."
Play Message 9023
(9523) TPPW-P-1180Prompt-LC-1 (TPPW-P1180-Prompt-LC-2)
"Please listen to the
following rules for
creating a permanent 7digit password: •
Do
not use your temporary
password request code
•
Do not use any
part of your Social
Security Number •
Do not use a series of
numbers like 1 2 3 4 5 6
7 or •
Do not use a
series of the same
numbers like seven 2's
in a row. Please enter
your 7 digit password
followed by the pound
key now."
Play Message 9024
(9524) TPPW-PC-1190Prompt-LC-1 (TPPWPC-1190-Prompt-LC-2)
"To confirm your
password please
reenter the password
you just created
followed by the pound
key."
Play Message 9026
(9526) TPPW-PRSM1210-Prompt-LC-1
(TPPW-PRSM-1210Prompt-LC-2) "You
have successfully
created your new
password which is the
key to your personal

Get PRC, Register PW, Change PW, Block Access
Step Name

Description

Step 17

Press 1 now. (Access TPCB.)

Step 18

Play Message 9050 (9550) TPCB-DM-1040Prompt-LC-1(TPCB-DM-1040-Prompt-LC-2)
"The Social Security Administration
provides this service for your information only
and reflects information in our computer
records at this point in time. This information
may not be complete or it may need to be
updated. This information also does not always
show a recent action and it may take several
days for that action to be included in our
computer records. You should not treat this
information as a decision on your claim for
Social Security or Medicare benefits. It is not a
formal decision on your claim. Social Security
always explains a formal decision in a written

11

03/17/2009
Expected
information. Guard it
carefully. •
Do not
put it where others can
see it. •
Do not
store it with your Social
Security number or
other personal
information. •
Do
not give it to anyone
else. Social security
employees will never
ask for your password. If
you would like to
access your account
now press 1 now or we
will end this call in ten
seconds."
Play Message 9012
(9512) TPPW-PRCC1160-Prompt-LC-1
(TPPW-PRCC-1160Prompt-LC-2)
"Please enter your
8-digit password request
code from your letter
followed by the pound
key." (it inquires
for a password which
authenticates user with
KBA Tier Level 2 (Name
SSN & DOB))
TPCB-LP-1020-PromptLC-3 (TPCB-LP-1020Prompt-LC-4 Play
Message 9033 (9533)
"Please wait while
the system accesses
your account."
Press 2. Play Message
9003 (9503) TPCB-DM1040-Prompt-LC-3
(TPCB-DM-1040Prompt-LC-4)
"Thank you for
calling Social Security.
Goodbye." End
Call

Get PRC, Register PW, Change PW, Block Access
Step Name

Step 19

Step 20

Step 21

Step 22

Step 23

Step 24

Description
letter. We send the letter to you or your
representative by mail. This written letter gives
you our official decision. It explains whether
you can get benefits the amount of your
benefits and your right to question the decision.
By using this service you agree to its
limitations. If you agree with this statement
press '1'. If you do not wish to continue please
hang up or press '2'. To hear this message
again press '8'. To return to the main menu
press'9'.
Verify that a successful KBA IACU CIBA code
(000) is generated in the Traffic file within a VM
Record.
($COMMON.CEVEDA#.TRAFFIC.CLUSTER)
22
EQ T'acu' AND 26
EQ T 'SSN' AND 35
EQ T'k' AND 36
EQ T'system date' AND 66
EQ T'000'
Verify that a successful TPPW
"Create\RegisterPwd" CIBA code (000) is
generated in the Traffic file within a VM
Record.
($COMMON.CEVEDA#.TRAFFIC.CLUSTER)
22
EQ T'ppw' AND 26
EQ T 'SSN' AND 35
EQ T'r' AND 36
EQ T'system date' AND 66
EQ T'000'
Verify that a successful TPCB via TPPW
"Create\RegisterPwd" CIBA code (000) is
generated in the Traffic file within a VM
Record.
($COMMON.CEVEDA#.TRAFFIC.CLUSTER)
22
EQ T'cyb' AND 26
EQ T 'SSN' AND 36
EQ T'system
date' AND 66
EQ T'000'
Verify that the SSN was added to the PIN
Password file.
(SSA.ET113.KIPINPWD.CEVEDA#.CLUSTER)
Access CER (CLIENT eAUTH RECORD) CICS
application. Steps: 1-Enter logon
applid=cevcmt#. # depends on the region that
you are working on. 2-Enter $pin and pwd. 3Enter sc00. 4.Enter option 4 (Shared
Processes) 5.At "SHARED PROCESS MENU"
enter SSN select #2=UPDATE and
#3=3=CLIENT eAUTH RECORD and press
Enter. 6.Follow the next step in the script.
Verify the following items displays:
CLIENT eAUTH RECORD
CER
NAME:
SSN:
SSN ON PASSWORD DATABASE: YES
PASSWORD REQUEST CODE NOTICE
MAILED: YES IF YES DATE:

12

03/17/2009
Expected

Correct CIBA Code is
displayed in the MI
Traffic File.

Correct CIBA Code is
displayed in the MI
Traffic File.

Correct CIBA Code is
displayed in the MI
Traffic File.

SSN was added to the
PIN Password file.
Access CER (CLIENT
eAUTH RECORD) CICS
application.

CER data items displays
with the following data
according to the SSN
entered and IPPW
transactions executed.

Get PRC, Register PW, Change PW, Block Access
Step Name

Description
PASSWORD REGISTERED: YES
IF YES DATE:
ACCESS BLOCKED: NO
IF
YES DATE:
ACCESS
SUSPENDED: NO
IF YES
DATE:
ACCESS RESTORED:
IF YES DATE:
ACCESS
RESTORE DENIED BY:
1.
DATE:
2.
DATE:
SELECT ACTION:
1=BLOCK ACCESS TO THIS RECORD
2=RESTORE ACCESS TO THIS RECORD
FACE TO FACE: TELEPHONE:
3=DENY
RESTORE REQUEST/FAILED
AUTHENTICATION. FACE TO FACE:
TELEPHONE:
REASON FOR AUTHENTICATION FAILURE:
SSN: DOB: NAME: ADDR: POB: MTH
NAME: DAN: MBP: OTHER:

03/17/2009
Expected

Test Name : TPPW-Sanity-ChangePwd
Description : TPPW Sanity-ChangePwd.
Test Data: Use SSN with password already registered from TPPW Sanity-RegisterPwd -OR- with
PinPwd Tool.
Test Objective: TPPW Sanity-ChangePwd passes.
Test Script Prerequisites:
1. Phone Number -or- Simulator to access telephone application is available.
2. Test machine is equipped with the required hardware and software combination.
3. The interface to the telephone application host system (e.g. a ping transaction) is available for
transactions.
Steps :
Step Name
Step 1

Description
Make sure SSN has a password. Use PinPwd
tool to set a password. IF TEST FAILS please
record the following for the developers: 1-Date
of Transaction: 2-Time of Transaction: 3-Traffic
File Reason Code for Authentication App: (did
the transaction authenticated and recorded at
Traffic File?) 4-Traffic File Reason Code for
Business App: (did the business transaction
recorded at Traffic File?) 5-All required data
was collected on the phone before the failure
message was heard: (Yes or No) 6-What
happened that made transaction fail? Note:If
e-mail needs to be issued please include
Tracie Matthews(DevTL) Lisa

13

Expected
Use SSN with
password
already
registered.
(PwdRegistered
coming from
TPPW or
PinPwd Tool.)

Get PRC, Register PW, Change PW, Block Access
Step Name

Step 2

Description
Moore(Developer) Mike DiGrazia/Vivian
Chan(Mainframe) #DCS OTSO DTSS WANSB
ACUT(OTSO ACU team) and Verizon.
Refer to the latest testing instructions from
Verizon to enter the Verizon Application Test
Environment

Step 3

Press 1 or say "English" to continue

Step 4

Say "Password Services" - Introduction to
telephone application begins.

14

03/17/2009
Expected

Entry to N8NN
has been
achieved.
Informational
message will
play.
Informational
message will
play. The
message will
also ask what
services you
may be
requesting.
Play Message
9002 (9502)
TPPW-OG1010-PromptLC-1 (TPPWCG-1000Prompt-LC-2)
";Please listen
to the following
important
message about
obtaining social
security
information
using a
password. Any
person who
makes a false
representation
to the Social
Security
Administration
in an effort to
alter or obtain
information
from records
maintained by
Social Security
may be
punished by a
fine or
imprisonment
or both. I am
the individual to
whom the
password

Get PRC, Register PW, Change PW, Block Access
Step Name

Description

Step 5

Enter 1 - Agree.

Step 6

Enter 2 - Password Options.

15

03/17/2009
Expected
information
applies. If you
agree with this
statement press
1. If you do
not wish to
continue please
hang up or
press 2. To
hear this
message again
press 8. To
return to the
main menu
press 9.";
Play Message
9004 (9504)
TPPW-DM1020-PromptLC-1 (TPPWDM-1020Prompt-LC-2)
"Listen carefully
to the following
two options
before you
make a
selection. To
access your
account
information if
you already
have a
permanent
password
press 1. To
request create
or change your
password or to
block online
and automated
telephone
access to your
personal
information
press 2. To
hear these
options again
press 8. To
return to the
main menu
press 9."
Play Message

Get PRC, Register PW, Change PW, Block Access
Step Name

Description

Step 7

Enter 3 – Change Pwd

16

03/17/2009
Expected
9006 (9506)
TPPW-POM1030-PromptLC-1 (TPPWPOM-1030Prompt-LC-2)
"Listen carefully
to the following
five options
before you
make a
selection. If
you want to
start the
process for
getting a new
password or if
you forgot your
password press
1. If you
received a
Temporary
Password
Request Code
by mail and
would like to
create a
permanent
password press
2. If you know
your password
and would like
to change it
press 3. To
block online
and automated
telephone
access to your
information
press 4. To
hear general
information
about
passwords
press 5. To
hear these
options again
press 8. To
return to the
main menu
press 9."
Play Message
9406 (9906)

Get PRC, Register PW, Change PW, Block Access
Step Name

Description

Step 8

Enter your own 9-digit Social Security Number
followed by the pound key.

Step 9

Enter your current 7-digit password followed by
the pound key. Play Message 9009 (9509)
TPPW-CPV-1250-Prompt-LC-17 (TPPW-CPV1250-Prompt-LC-18) "Please hold while we
process your request."

17

03/17/2009
Expected
TPPW-PCP1220-PromptLC-A (TPPWPCP-1220Prompt-LC-B)
"Please hold
while we
process your
request." Play
Message 9009
(9509) TPPWPC-1230Prompt-LC-1
(TPPW-PC1230-PromptLC-2) "Please
enter your own
9-digit Social
Security
Number
followed by the
pound key."
Play Message
9040 (9540)
TPPW-CP1240-PromptLC-1 (TPPWCP-1240Prompt-LC-2)
"Please enter
your current 7digit password
followed by the
pound key."
Play Message
9041 (9541)
TPPW-PCNP1260-PromptLC-1 (TPPWPCNP-1260Prompt-LC-2)
"Please listen
to the following
rules for
creating a new
7-digit
password: •
Do not use your
temporary
password
request code •
Do not use any
part of your

Get PRC, Register PW, Change PW, Block Access
Step Name

Description

Step 10

Enter your new 7 digit password followed by
the pound key. Play Message 9009 (9509)
TPPW-PCCQ-1280-Prompt-LC-17 (TPPWPCCQ-1280-Prompt-LC-18) "Please hold while
we process your request." Play Message 9024
(9524) TPPW-PC-1190-Prompt-LC-1 (TPPWPC-1190-Prompt-LC-2) "To confirm your
password please reenter the password you just
created followed by the pound key." RE-enter
your 7 digit password followed by the pound
key. Play Message 9406 (9906) TPPW-PCQ1200-Prompt-LC-17 (TPPW-PCQ-1200Prompt-LC-18) "Please hold while we process
your request."

18

03/17/2009
Expected
Social Security
Number •
Do not use a
series of
numbers like 1
2 3 4 5 6 7 or •
Do not use a
series of the
same numbers
like seven 2's in
a row. Please
enter your new
7 digit
password
followed by the
pound key
now."
Play Message
9026 (9526)
TPPW-PRSM1210-PromptLC-1 (TPPWPRSM-1210Prompt-LC-2)
"You have
successfully
created your
new password
which is the key
to your
personal
information.
Guard it
carefully. •
Do not put it
where others
can see it. •
Do not store it
with your Social
Security
number or other
personal
information. •
Do not give it to
anyone else.
Social security
employees will
never ask for
your password.
If you would like
to access your
account now
press 1 now or

Get PRC, Register PW, Change PW, Block Access
Step Name

Description

Step 11

Press 1 now.

Step 12

Play Message 9050 (9550) TPCB-DM-1040Prompt-LC-1(TPCB-DM-1040-Prompt-LC-2)
"The Social Security Administration provides
this service for your information only and
reflects information in our computer records at
this point in time. This information may not be
complete or it may need to be updated. This
information also does not always show a
recent action and it may take several days for
that action to be included in our computer
records. You should not treat this information
as a decision on your claim for Social Security
or Medicare benefits. It is not a formal decision
on your claim. Social Security always explains
a formal decision in a written letter. We send
the letter to you or your representative by mail.
This written letter gives you our official
decision. It explains whether you can get
benefits the amount of your benefits and your
right to question the decision. By using this
service you agree to its limitations. If you
agree with this statement press '1'. If you do
not wish to continue please hang up or press
'2'. To hear this message again press '8'. To
return to the main menu press'9'."
Verify that a successful Password IACU CIBA
code (000) is generated in the Traffic file within
a VM Record.
($COMMON.CEVEDA#.TRAFFIC.CLUSTER)
22
EQ T'acu' AND 26
EQ T 'SSN' AND 35
EQ T'p' AND 36
EQ T'system date' AND 66
EQ T'000'
Verify that a successful TPPW "ChangePwd"
CIBA code (000) is generated in the Traffic file
within a VM Record.
($COMMON.CEVEDA#.TRAFFIC.CLUSTER)
22
EQ T'ppw' AND 26

Step 13

Step 14

19

03/17/2009
Expected
we will end this
call in ten
seconds."
Access TPCB.
(Note:
ChangePwd it
doesn't require
to authenticate
user with a
password
because user is
already
authenticated
with PPA Tier
(Pin Password
Access))
Press 2. Play
Message 9003
(9503) TPCBDM-1040Prompt-LC-3
(TPCB-DM1040-PromptLC-4) "Thank
you for calling
Social Security.
Goodbye." End
Call

Correct CIBA
Code is
displayed in the
MI Traffic File.

Correct CIBA
Code is
displayed in the
MI Traffic File.

Get PRC, Register PW, Change PW, Block Access
Step Name

VM % &Z d 3 MCYB
133187003
08192008084138172017203202
000

Step 16

Step 17

Step 18

Description
EQ T 'SSN' AND 35
EQ T'c' AND 36
EQ T'system date' AND 66
EQ T'000'
Verify that a successful TPCB via TPPW
"ChangePwd" CIBA code (000) is generated in
the Traffic file within a VM Record.
($COMMON.CEVEDA#.TRAFFIC.CLUSTER)
22
EQ T'cyb' AND 26
EQ T 'SSN' AND 36
EQ T'system
date' AND 66
EQ T'000'
Verify that the SSN was added to the PIN
Password file.
(SSA.ET113.KIPINPWD.CEVEDA#.CLUSTER)
Access CER (CLIENT eAUTH RECORD) CICS
application. Steps: 1-Enter logon
applid=cevcmt#. # depends on the region that
you are working on. 2-Enter $pin and pwd. 3Enter sc00. 4.Enter option 4 (Shared
Processes) 5.At "SHARED PROCESS MENU"
enter SSN select #2=UPDATE and
#3=3=CLIENT eAUTH RECORD and press
Enter. 6.Follow the next step in the script.
Verify the following items displays: CLIENT
eAUTH RECORD CER NAME: SSN:
SSN ON PASSWORD DATABASE:
YES PASSWORD REQUEST CODE NOTICE
MAILED: YES IF YES DATE:
PASSWORD REGISTERED: YES IF YES
DATE: ACCESS BLOCKED: NO IF
YES DATE: ACCESS SUSPENDED: NO IF
YES DATE: ACCESS RESTORED: IF YES
DATE:
ACCESS RESTORE DENIED BY: 1. DATE:
2. DATE: SELECT ACTION:
1=BLOCK ACCESS TO THIS RECORD
2=RESTORE ACCESS TO THIS RECORD
FACE TO FACE:
TELEPHONE: 3=DENY RESTORE
REQUEST/FAILED
AUTHENTICATION. FACE TO FACE:
TELEPHONE:
REASON FOR AUTHENTICATION FAILURE:
SSN: DOB: NAME: ADDR: POB: MTH NAME:
DAN: MBP:
OTHER:

Test Name : TPPW-Sanity-Block SSN
Description : TPPW Sanity-Block SSN.
Test Objective: TPPW Sanity-Block SSN passes.

20

03/17/2009
Expected

Correct CIBA
Code is
displayed in the
MI Traffic File.

SSN was
added to the
PIN Password
file.
Access CER
(CLIENT
eAUTH
RECORD)
CICS
application.

CER data items
displays with
the following
data according
to the SSN
entered and
IPPW
transactions
executed.

Get PRC, Register PW, Change PW, Block Access

03/17/2009

Test Script Prerequisites:
1. Phone Number -or- Simulator to access telephone application is available.
2. Test machine is equipped with the required hardware and software combination.
3. The interface to the telephone application host system (e.g. a ping transaction) is available for
transactions.
Steps :
Step Name
Step 1

Step 2

Step 3

Step 4

Description
Make sure SSN been used for test is been
cleared from PPW file. Use PPW tool to
delete it from file. IF TEST FAILS please
record the following for the developers: 1Date of Transaction: 2-Time of Transaction:
3-Traffic File Reason Code for Authentication
App: (did the transaction authenticated and
recorded at Traffic File?) 4-Traffic File
Reason Code for Business App: (did the
business transaction recorded at Traffic
File?) 5-All required data was collected on
the phone before the failure message was
heard: (Yes or No) 6-What happened that
made transaction fail? Note:If e-mail needs
to be issued please include Tracie
Matthews(DevTL) Lisa Moore(Developer)
Mike DiGrazia/Vivian Chan(Mainframe)
#DCS OTSO DTSS WANSB ACUT(OTSO
ACU team) and Verizon.
Refer to the latest testing instructions from
Verizon to enter the Verizon Application Test
Environment
Press 1 or say "English" to continue

Say "Password Services" - Introduction to
telephone application begins.

21

Expected
SSN is not blocked.

Entry to N8NN has been
achieved. Informational
message will play.
Informational message
will play. The message
will also ask what
services you may be
requesting.
Play Message 9002
(9502) TPPW-OG1010-Prompt-LC-1
(TPPW-CG-1000Prompt-LC-2) ";Please
listen to the following
important message
about obtaining social
security information
using a password. Any
person who makes a
false representation to
the Social Security
Administration in an
effort to alter or obtain
information from records
maintained by Social

Get PRC, Register PW, Change PW, Block Access
Step Name

Description

Step 5

Enter 1 - Agree.

Step 6

Enter 2 - Password Options.

22

03/17/2009
Expected
Security may be
punished by a fine or
imprisonment or both. I
am the individual to
whom the password
information applies. If
you agree with this
statement press 1. If
you do not wish to
continue please hang up
or press 2. To hear
this message again
press 8. To return to
the main menu press
9.";
Play Message 9004
(9504) TPPW-DM1020-Prompt-LC-1
(TPPW-DM-1020Prompt-LC-2)
"Listen carefully to the
following two options
before you make a
selection. To access
your account information
if you already have a
permanent password
press 1. To request
create or change your
password or to block
online and automated
telephone access to
your personal
information press 2. To
hear these options again
press 8. To return to the
main menu press 9."
Play Message 9006
(9506) TPPW-POM1030-Prompt-LC-1
(TPPW-POM-1030Prompt-LC-2) "Listen
carefully to the following
five options before you
make a selection. If you
want to start the process
for getting a new
password or if you forgot
your password press 1.
If you received a
Temporary Password
Request Code by mail
and would like to create

Get PRC, Register PW, Change PW, Block Access
Step Name

Description

Step 7

Enter 4 – Block Access

Step 8

Enter 9-digit Social Security Number followed
by the pound key.

Step 9

Enter your date of birth using two digits for
the month two digits for the day and four
digits for the year followed by the pound key.

23

03/17/2009
Expected
a permanent password
press 2. If you know
your password and
would like to change it
press 3. To block online
and automated
telephone access to
your information press
4. To hear general
information about
passwords press 5. To
hear these options again
press 8. To return to the
main menu press 9."
Play Message 9406
(9906) TPPW-ABP1290-Prompt-LC-17
(TPPW-ABP-1290Prompt-LC-18) "Please
hold while we process
your request." Play
Message 9009 (9509)
TPPW-AB-1300Prompt-LC-1 (TPPWAB-1300-Prompt-LC-2)
"Please enter your own
9-digit Social Security
Number followed by the
pound key."
Play Message 9013
(9513) TPPW-ABDOB1310-Prompt-LC-1
(TPPW-ABDOB-1310Prompt-LC-2) "Please
enter your date of birth
using two digits for the
month two digits for the
day and four digits for
the year followed by the
pound key. For example
September 14 1951 will
be 0 9 1 4 1 9 5 1 and
the pound key."
Play Message 9038
(9538) TPPW-ABM1320-Prompt-LC-1
(TPPW-ABM-1320Prompt-LC-2) "If you
chose to block online
and automated
telephone access to
your information this
means no one including

Get PRC, Register PW, Change PW, Block Access
Step Name

Description

Step 10

Press 1. Play Message 9406 (9906) TPPWABM-1320-Prompt-LC-19 (TPPW-ABM-1320Prompt-LC-20) "Please hold while we
process your request." Play Message 9039
(9539) TPPW-ABS-1330-Prompt-LC-1
(TPPW-ABS-1330-Prompt-LC-2) “Access to
your personal information has been blocked.
Your account will remain blocked unless you
call us or visit a Social Security office and
request that your account be unblocked. To
return to the main menu press '9' or we will
end this call in five seconds.”
Verify that a successful KBA IACU CIBA
code (000) is generated in the Traffic file
within a VM Record.
($COMMON.CEVEDA#.TRAFFIC.CLUSTER)
22
EQ T'acu' AND 26
EQ T 'SSN' AND 35
EQ T'j' AND
36
EQ T'system date' AND 66
EQ T'000'
Verify that a successful TPPW "BlockSSN"
CIBA code (000) is generated in the Traffic
file within a VM Record.
($COMMON.CEVEDA#.TRAFFIC.CLUSTER)
22
EQ T'ppw' AND 26
EQ T 'SSN' AND 35
EQ T'b' AND
36
EQ T'system date' AND 66
EQ T'000'
Access CER (CLIENT eAUTH RECORD)
CICS application. Steps: 1-Enter logon
applid=cevcmt#. # depends on the region that
you are working on. 2-Enter $pin and pwd. 3Enter sc00. 4.Enter option 4 (Shared
Processes) 5.At "SHARED PROCESS
MENU" enter SSN select #2=UPDATE and
#3=3=CLIENT eAUTH RECORD and press
Enter. 6.Follow the next step in the script.
Verify the following items displays:

Step 11

Step 12

Step 13

Step 14

24

03/17/2009
Expected
you will be able to
access your personal
information using a
password or any other
identification method. If
you still want to block
access to your
information press 1. If
you do not wish to block
access to your
information please hang
up to end this call. To
hear these options again
press 8. To return to the
main menu press 9."
Play Message 9003
(9503) TPPW-ABP1290-Prompt-LC-3
(TPPW-ABP-1290Prompt-LC-4) "Thank
you for calling Social
Security. Goodbye."
END CALL

Correct CIBA Code is
displayed in the MI
Traffic File.

Correct CIBA Code is
displayed in the MI
Traffic File.

Access CER (CLIENT
eAUTH RECORD) CICS
application.

CER data items displays

Get PRC, Register PW, Change PW, Block Access
Step Name

Description
CLIENT eAUTH RECORD
CER
NAME:
SSN:
SSN ON PASSWORD DATABASE: YES
PASSWORD REQUEST CODE NOTICE
MAILED: YES IF YES DATE:
PASSWORD REGISTERED: YES
IF YES DATE:
ACCESS BLOCKED: YES
IF
YES DATE:
ACCESS
SUSPENDED: NO
IF YES
DATE:
ACCESS RESTORED:
IF YES DATE:
ACCESS
RESTORE DENIED BY:
1.
DATE:
2.
DATE:
SELECT
ACTION:
1=BLOCK ACCESS TO THIS RECORD
2=RESTORE ACCESS TO THIS RECORD
FACE TO FACE: TELEPHONE:
3=DENY RESTORE REQUEST/FAILED
AUTHENTICATION. FACE TO FACE:
TELEPHONE:
REASON FOR AUTHENTICATION
FAILURE:
SSN:
DOB: NAME: ADDR: POB: MTH
NAME: DAN: MBP: OTHER:

25

03/17/2009
Expected
with the following data
according to the SSN
entered and IPPW
transactions executed.