ITA-4107P TAC Annual Customer Satisfaction Survey

OMB Control No. 0625-0217 Form ITA-4107P

Expiration Date: XX-XX-2012

US Department of Commerce Trade Agreements Compliance Program Annual Customer Satisfaction Audit

1. On a scale of 1 to 10, please rate the extent to which you agree or disagree with the following statements about the Trade Agreements Compliance (TAC) program.

Strongly Strongly

Disagree Agree

Commerce staff are responsive to my requests or issues.	1	2	3	4	5	6	7	8	9	10	NA
Information or assistance provided by Commerce staff meets my needs.	1	2	3	4	5	6	7	8	9	10	NA
Commerce program staff have accurate knowledge of foreign markets.	1	2	3	4	5	6	7	8	9	10	NA
Information provided by Commerce staff is targeted to my particular industry.	1	2	3	4	5	6	7	8	9	10	NA
The program effectively resolves issues related to trade barriers.	1	2	3	4	5	6	7	8	9	10	NA

2. Please describe any impact that the resolution of your trade complaints may have had on your business.

______________________________________________________________________________________________________________________________________

3. Which discriminatory or restrictive foreign government trade issues does your organization need the most assistance with when exporting? (Please select up to 3)

a. Intellectual property protection and piracy

b. Standards and technical regulations

c. Tariffs and taxes

d. Custom barriers

e. Rules of origin

f. Certificates of origin requirements

g. Quotas and import licensing

h. Investment

i. Government procurement

j. National and MFN (Most Favored Nation) treatment

k. None

l. Other. Please specify ______________________

4.) Would your organization benefit from periodically receiving outreach information from Commerce detailing its compliance and market access resources and services? <Yes/No>

(If =Yes ask 3.1, If no, skip to question 5)

3.1 How would your organization prefer to receive this information? (Select all that apply)

a. E-Mail

b. Via phone

c. Webinars

d. Online communities

e. Trade shows and conferences

f. In-country consultations through Embassy/Compliance Attaches

g. Other: ____________________

5.) If this is your first experience with us?

Yes □ If answer is yes, proceed to question 5.1.

No □ If answer is yes, proceed to question 6

5.1) How did you learn of our services? (Ask only for organizations that do not have information recorded from the “How ID’d by USG field of CTS)

1. Hotline of TCC mail

2. Stopfakes.gov

3. Trade show or conference

4. Webinar

5. On-line communities

6. In-country consultation through Embassy/Compliance Attaches

7. Other________________________

6. ) Are there specific services or information types related to eliminating or reducing foreign trade barriers, or foreign government compliance with international trade agreements that your organization would like Commerce to provide that it currently does not?

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Thank you for completing this survey. Your responses will help us to improve the service that the Trade Agreements Compliance Program provides to you.

Click on the links below to learn more about the Trade Compliance Center and its services:

1. Case Resolution through the TCC http://tcc.export.gov

2. What’s New http://tcc.export.gov/Additional_Info/MailingList/index.asp

3. FAQ’s http://tcc.export.gov/Additional_Info/FAQ/index.asp

4. Country Market Research http://tcc.export.gov/Country_Market_Research

5. Trade Agreements and Exporter Guides http://tcc.export.gov/Trade_Agreements/index.asp

6. StopFakes http://www.stopfakes.gov

g. Proposed foreign technical regulations Notify US https://tsapps.nist.gov/notifyus

This report is authorized by law (15 U.S.C. 1512 et seq., 15 U.S.C. 171 et seq.). Public reporting for this collection of information is estimated to average 10 minutes per response, including the time for reviewing instructions, and completing and reviewing the collection of information. All responses to this collection of information are voluntary, and will be provided confidentiality to the extent allowed under the Freedom of Information Act. Notwithstanding any other provision of law, no person is required to respond to nor shall a person be subject to penalty for failure to comply with a collection of information subject to the requirements of the Paperwork Reduction Act unless that collection of information displays a currently valid OMB Control Number. Send comments regarding the burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to the Reports Clearance Officer, International Trade Administration, Department of Commerce, Room 4001, 14th and Constitution Avenue, N.W., Washington, D.C. 20230.