Generic Request for Customer Service-Related Data Collections

Forms and Documents

Document Name	Status
0693.0031.Justification for a Nonsubstantive Change.2-23-09.doc Justification for No Material/Nonsubstantive Change	2009-02-23
TEMPLATE-FourStandardSurveyQuestions.doc Supplementary Document	2008-12-09
0693.0031.SuppStmt.011309.doc Supporting Statement A	2009-01-14

IC Document Collections

IC ID	Document Title	Status
200217	Physical Measurement Laboratory Diversity Team Customer Satisfaction Survey Other-Survey	New
198699	Baldrige National Quality Program Research: Pre-Phase II Telephone Interviews Other-Phone discussion guide	New
197369	Weights and Measures Division Customer Satisfaction Survey Other-Questionaire	New
196834	Baldridge National Quality Program Research: Phase II Online Survey Other-Questionaire	New
196833	Baldrige National Quality Program Research: Phase I Survey Other-Questionaire	New
192065	P25 CAP Assessment Services Client Survey Other-Questionnaire	New
189611	TIP 2008 Customer Satisifaction Survey Other-Survey	New
189281	National Institute of Standards and Technology (NIST) Summer Institute for Middle School Science Teachers Other-Survey	New
189096	NIST MEP Turner Marketing Customer Satisfaction Survey Other-null	New
188890	NVLAP Interactive We Site (NIWS) Transactional Survey Other-Website Survey	New
187461	NIST Generic Customer Service Related Data Collection Other-Previously Approved Survey	Removed

ICR Details

OMB Control No: 0693-0031	ICR Reference No: 200902-0693-003
Status: Historical Active	Previous ICR Reference No: 200812-0693-001
Agency/Subagency: DOC/NIST	Agency Tracking No:
Title: Generic Request for Customer Service-Related Data Collections
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 03/24/2009
	Date Received in OIRA: 02/23/2009
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	02/29/2012	02/29/2012	02/29/2012
Responses	6,000	0	6,000
Time Burden (Hours)	3,500	0	3,500
Cost Burden (Dollars)	0	0	0

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Abstract: NIST three-year clearance request for a suite of data collections. Includes surveys, focus groups, transactional surveys, and electronic Internet surveys to assist NIST with evaluating customer service and satisfaction, and for a variety of uses, including GPRA.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	73 FR 65293	11/03/2008
30-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 1169	01/12/2009
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 10

IC Title	Form No.	Form Name
NIST MEP Turner Marketing Customer Satisfaction Survey
P25 CAP Assessment Services Client Survey
National Institute of Standards and Technology (NIST) Summer Institute for Middle School Science Teachers
NIST Generic Customer Service Related Data Collection
Baldridge National Quality Program Research: Phase II Online Survey
Baldrige National Quality Program Research: Phase I Survey
NVLAP Interactive We Site (NIWS) Transactional Survey
TIP 2008 Customer Satisifaction Survey
Weights and Measures Division Customer Satisfaction Survey
Baldrige National Quality Program Research: Pre-Phase II Telephone Interviews
Physical Measurement Laboratory Diversity Team Customer Satisfaction Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	6,000	6,000	0	0	0	0
Annual Time Burden (Hours)	3,500	3,500	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 02/23/2009

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