Care Coordination Home Telehealth (CCHT)

Justification

CCHT Patient Satisfaction Survey Questions

OMB 2900-0570

Office of Care Coordination Services

Care Coordination Home Telehealth (CCHT) Patient Satisfaction Survey

The Office of Care Coordination Services (CCS) seeks approval from the Office of

Management and Budget (OMB) for use of a generic patient satisfaction survey. The

questions developed for this survey are the product of field staff working through the

CCS’ Care Coordination Home Telehealth (CCHT) Outcomes Committee. The goal is to

collect patient perceptions of their satisfaction specifically with the CCHT program and

the messaging devices it utilizes.

This survey would be delivered electronically to patients enrolled in the CCHT Program

via a messaging device located in the patient’s home. These devices will provide the

questions to each enrolled patient on a small screen and then the patient will select the

appropriate answer using either buttons or a touch screen application. These responses

will then be captured electronically and reported back to the CCS data set, located

behind the VA firewall, for review and analysis. The current plan is to deliver this survey

to each enrolled patient every 90 days.

This is not a traditional paper and pencil survey method but rather a totally automated

method. Because deployment of the survey questions on these messaging devices

requires a contractual arrangement with the vendors, we are unable to pilot the use of

these questions on the actual devices. Instead we have piloted the use of the questions,

for the purpose of identifying the time burden for patients, with a small group of patients (9) using a modified method. The questions were well received by those patients who

reported them to be pertinent to the CCHT program and easy to understand.

We seek an expedited review and approval for use of these survey questions so that we

may begin the contractual process for deployment on the messaging devices. If there

are any questions concerning this request, please contact: Linda Foster, RN, MSN,

Quality Manager, Office of Care Coordination Services, (317)988-1836,

Linda.foster2@va.gov.