2009 HUD Partners Surveys

OMB Approval No.: 2538-0116
Expires: 02/29/2012

HUD Survey of
Non-Profit Organizations
This brief, confidential survey solicits your opinion—as a spokesperson for your organization—of the service being
provided to you by the U.S. Department of Housing and Urban Development (HUD). Please answer the questions by
placing an “x” in the box of the response that comes closest to describing your experiences with HUD. If you deal with more
than one HUD program, office, or employee, please take all of your experiences into consideration when answering the
questions.
Your responses will remain strictly confidential. Neither you nor your organization will be identified in reporting the
survey findings to HUD or anyone else. The survey is being conducted by Silber & Associates, an independent and nonpartisan research organization.
Please complete the questionnaire this week and return it in the enclosed envelope. If you need assistance, please
telephone Silber & Associates toll-free at 1-888-SILBER-1 (888-745-2371) or e-mail support@silberandassociates.com.

1.

How frequent have your organization’s contacts been with HUD during the past twelve months?
Very frequent (PLEASE GO TO Question 2)
Somewhat frequent (PLEASE GO TO Question 2)
Not very frequent (PLEASE GO TO Question 2)
On behalf of your organization, are you in a position to assess and comment on
None at all
the performance of HUD’s organization and programs?
Don’t know

Yes (CONTINUE)
No
Don’t Know

2.

PLEASE FORWARD TO APPROPRIATE PERSON, OR RETURN
QUESTIONNAIRE IF THERE IS NO SUCH PERSON

During the past twelve months has your organization had contact with:

Yes

No

Don’t Know

a. HUD personnel in HUD’s Washington DC Headquarters office
b. HUD personnel in one or more of HUD’s field offices
c. HUD personnel in a specialized HUD Center or Hub (such as Real Estate Assessment
Center, Section 8 Financial Management Center, Multifamily Property Disposition Center HUD Homeownership
Centers, FHA Resource Center, HUD Center for Faith-Based and Community Initiatives)

d. A contractor working for HUD
3.

4.

HUD has several different responsibilities. On one hand, it provides various forms
of support (for example, funding, technical assistance, information) and, on the
other, it has a regulatory responsibility (that is, it makes rules, assures compliance
with those rules, makes assessments). In your organization’s relationship with HUD,
would you say HUD is mainly providing support to you, mainly regulating you, or
doing both about equally?

Thinking first about HUD programs with which you currently deal and then about
how HUD runs those programs, how satisfied or dissatisfied are you, in general, with:

a. The HUD programs you currently deal with
b. The way HUD currently runs those programs

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5.

Listed below are several different ways to think about your relationship with HUD.
For each item, indicate your level of satisfaction or dissatisfaction at the present point
in time. Check “Not Applicable” if the situation does not apply to your agency (for
example, if you do not currently receive information from HUD).

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How satisfied or dissatisfied are you, in general, with…?
a.

The quality of the information you currently receive from HUD

b.

The timeliness of the information you currently receive from HUD

c.

The timeliness of decision-making by HUD (such as requests for waivers, rulings,

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and approvals)

d.

The quality of guidance you currently get from HUD

e.

The consistency of guidance you currently get from HUD

f.

The clarity of HUD rules and requirements that apply to your agency; in
other words, how easy they are to understand

g.

The responsiveness of the people with whom you currently deal at HUD

h.

The competence of the people with whom you currently deal at HUD

i.

The extent to which HUD employees have the knowledge, skills, and ability
to do their work

j.

Your ability to reach the people at HUD whom you need to contact

k.

The time commitment required to comply with HUD reporting requirements
(e.g., Tenant Rental Assistance Certification System [TRACS] or HUD's Real Estate
Assessment Center [REAC])

6.

HUD provides training and technical assistance through different methods. For
each method listed below, please indicate how useful or not useful you’ve found
it. Check “Have not used” if you haven’t used the method for HUD training or
technical assistance.

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a. HUD-sponsored conferences
b. HUD-sponsored satellite broadcasts
c. HUD-sponsored training programs conducted by contractors
d. HUD’s Webpage
e. HUD’s Webcast training
f. HUD participation in panel discussions and training sessions set up by nonHUD groups
7.

HUD has increasingly relied on electronic transmission to communicate with its
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partners. Based on your experience in the past 12 months, please indicate how
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effective or ineffective each of the following has been as a tool for HUD to convey
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important information to you, such as notices and guidance. Check “Have not used” ffe
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if HUD hasn’t communicated with you this way.
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a. HUD listserves (automated mailing lists of subscribers to which HUD sends e-mail
messages)

b. HUD’s Website postings
c. HUD’s E-mail (individual correspondence to or from a HUD employee)

8.

9.

In general, is the Real Estate Assessment Center’s (REAC’s) electronic
system for submission of financial statements easy or difficult to use?
Grants.gov (formerly eGrants) is intended to be a simple, unified electronic
storefront for interactions between grant applicants and Federal
agencies—providing information about grant opportunities and facilitating
grant applications. How satisfied or dissatisfied are you with Grants.gov—
considering such things as ease of use, usefulness etc.? Check “Have not
used” if you haven’t used Grants.gov.
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10. Please indicate your level of satisfaction with each of the following as it relates to your
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organization. Check “Not applicable” if the situation does not apply to your
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organization. How satisfied or dissatisfied are you with...?
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a. The timeliness of HUD information & technical assistance for implementing
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provisions of the Housing and Economic Recovery Act of 2008—such as those
related to the Neighborhood Stabilization Program, housing counseling, or the
FHA mortgage insurance program
b. The quality of HUD support & technical assistance related to implementing
provisions of the Housing and Economic Recovery Act of 2008 (see b above)
c. The quality of HUD support & technical assistance related to addressing
local and regional foreclosure issues
d. The quality of HUD support & technical assistance related to improving the
energy efficiency of housing supported by HUD programs
d

11. Overall, how satisfied or dissatisfied are you with HUD’s performance as it supports or
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regulates your organization’s activities in the following areas? Check “Not
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ACTIVITIES RELATED TO HUD’S HOUSING/FHA OFFICE:
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a. Single-family development with FHA financing
b. Multifamily development
c. Ownership and operations/management
d. Acquisition/ disposition of HUD-owned properties
e. Housing counseling
f. Resident services
ACTIVITIES RELATED TO HUD’S COMMUNITY PLANNING AND DEVELOPMENT OFFICE (CPD):
g. Housing - homeownership
h. Housing - rental
i. Economic development activities like business development or job creation
j. Resident services
k. Homeless assistance activities
l. Other community development activities
ACTIVITIES RELATED TO HUD’S PUBLIC AND INDIAN HOUSING OFFICE (PIH):
m. Housing development
n. Housing management
o. Rental voucher administration
p. Resident services
OTHER
q. Office of Fair Housing: statutes/regulations pertaining to fair housing, persons
with disabilities, Section 3, senior exemption
r. Faith-based and community initiatives
12. With which HUD office/program do you have the most involvement? Check only one answer.
Office of Housing/FHA
Office of Community Planning and Development
Office of Public and Indian Housing
Office of Fair Housing and Equal Opportunity
13. If your organization put together a logic model in conjunction with a
HUD NOFA application, have you found that the logic model helped
you to. . .?
a. Better identify performance indicators
b. Better think through activities to achieve your desired objectives
c. Better manage your HUD grant
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14.

15.

16.

17.

18.

In 2008, HUD initiated e-snaps, an online application process for the Continuum
of Care (CoC) grant competition. How satisfied or dissatisfied are you with esnaps—considering such things as clarity of instructions, ease of use, usefulness
etc.? Check “Have not used” if you haven’t used e-snaps.

At present, taking everything into consideration, how satisfied or dissatisfied are
you with HUD’s overall performance?

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Please indicate the title/position of the person (or persons) who answered these questions:
Organization Director

Organization Deputy Director

Other Organization Employee

Other:___ _______________________________________

Other Organization Senior Official

Taking into account all the jobs in your employment history, how many years, in
total, have you interacted with HUD as part of your job?

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Which field office or offices does your organization interact with on a regular basis? Mark all that apply.

REGION I
REGION II
REGION III

Bangor
Albany
Baltimore

Boston
Buffalo
Charleston

Burlington
Camden
Philadelphia

Hartford
Newark
Pittsburgh

Manchester
New York
Richmond

REGION IV

Atlanta
Knoxville

Birmingham
Louisville

Columbia
Memphis

Greensboro
Miami

REGION V

Chicago

REGION VI

Albuquerque

REGION VII
REGION VIII
REGION IX

Des Moines
Casper
Fresno
Anchorage

Cleveland
Indianapolis
Ft. Worth
Okla.City
Omaha
Fargo
Las Vegas
San Diego
Portland

Columbus
Milwaukee
Houston
San Antonio
St. Louis
Helena
Los Angeles

REGION X

Cincinnati
Grnd. Rapids
Dallas
New Orleans
Kansas City
Denver
Honolulu
Sacramento
Boise

Jackson
Nashville
San Juan
Detroit
Minneapolis
Little Rock
Shreveport

San Francisco

Seattle

Salt Lk. City
Phoenix
Santa Ana
Spokane

Providence
Syracuse
Wash., D. C.
Wilmington
Jacksonville
Orlando
Tampa
Flint
Springfield
Lubbock
Tulsa
Sioux Falls
Reno
Tucson

We welcome and appreciate any comments you may have about HUD. PLEASE PRINT. Use extra paper if needed.
PLEASE DO NOT IDENTIFY YOURSELF OR ANYONE ELSE BY NAME.

Thank You for Completing the HUD Survey of Public Housing Agencies.
Please return your completed questionnaire to:
HUD SURVEY, c/o Silber & Associates, P.O. Box 651, Clarksville, MD 21029-0651
A prepaid envelope is enclosed for your convenience.

QUESTIONS ABOUT THE SURVEY?

CALL: 1-888-SILBER-1

FAX: 1-410-531-3100

4

E-MAIL: SUPPORT@SAsurveys.COM

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