Board of Veterans' Appeals Customer Satisfaction with Hearing Survey Card

ICR 200809-2900-015

OMB: 2900-0548

Federal Form Document

IC Document Collections
ICR Details
2900-0548 200809-2900-015
Historical Active 200511-2900-004
VA 2900-0548
Board of Veterans' Appeals Customer Satisfaction with Hearing Survey Card
Extension without change of a currently approved collection   No
Regular
Approved without change 03/10/2009
Retrieve Notice of Action (NOA) 12/24/2008
The collection of information applies only to a Hearing Survey Card and does not include customer satisfaction components. This collection is not approved as a generic clearance.
  Inventory as of this Action Requested Previously Approved
03/31/2012 36 Months From Approved 03/31/2009
1,102 0 859
110 0 86
0 0 0

The Board of Veterans' Appeals will use the information gathered to determine where and to what extent services are satisfactory, and where they can be improved.

US Code: 38 USC 5701 Name of Law: Confidential nature of claims
   EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  73 FR 198 10/10/2008
73 FR 245 12/19/2008
No

1
IC Title Form No. Form Name
Board of Veteran's Appeals Customer Satisfaction with Hearing Survey Card VA Form 0745 BOARD OF VETERANS' APPEALS HEARING SURVEY CARD

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 1,102 859 0 0 243 0
Annual Time Burden (Hours) 110 86 0 0 24 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
The adjustment in burden hours is due to an increase in the number of respondents returning the survey card back to the Board.

$7,779
Yes Part B of Supporting Statement
No
Uncollected
Uncollected
Uncollected
Uncollected
Denise McLamb 202-565-8374 denise.mclamb@mail.va.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
12/24/2008


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