| CMS FCSO J9 MAC |
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| Which best describes you? |
Staff of a provider/supplier who works primarily with billing or insurance |
| Administrative staff of a provider/supplier |
| Other staff of a provider/supplier |
| Provider/supplier |
| Billing service |
| Consultant or attorney |
| Local, state, or federal government employee or contractor |
| Software vendor |
| Other health care insurer or agency |
| Other (please specify) |
| In the last 30 days, how many times have you visited this website? |
This is my first time |
| Once or twice before |
| Three or four times before |
| More than once per week but not every day |
| Every day |
| Do you subscribe to eNews |
Yes |
| No |
| Would you like to subscribe to eNews? |
Yes, and please supply me with the link to the subscription page upon survey completion |
| No |
| Did you ever use the floridamedicare Web site prior to February 2009? |
Yes |
| No |
| Do you feel the redesign of the floridamedicare website is an improvement compared to the old site? |
Yes |
| No |
| What area or functionality is most improved? |
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| Why not? |
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| Do you find the new site navigation easier or more difficult than before the site redesign? |
Easier |
| More difficult |
| Not sure |
| Do you find it easier or more difficult to identify content relevant to your needs? |
Easier |
| More difficult |
| Not sure |
| Do you think the graphical changes enhance your experience? |
Yes |
| No |
| Not sure |
| What is your primary reason for visiting this site today? |
Find general Medicare program information |
| Find contact information |
| Find enrollment information |
| Find information on fees or fee schedules |
| Find out about a Local Coverage Determination (LCD) |
| Research a specific question on Medicare policy or billing |
| Learn of, or register for, workshops, seminars or other training events |
| Take an on-line training course |
| Read Medicare publications such as newsletters, press releases, etc. |
| Download forms |
| Other (please specify) |
| What method are you using to locate information on this site today? |
Top navigation menu |
| Left navigation bar |
| Links in the middle of the page |
| Search box |
| Site map |
| Other |
| Were you able to accomplish your goal in visiting the website today? |
Yes |
| No |
| Please tell us what you were trying to do or find: |
|
| What will you do next? |
Nothing, although I did not find/complete what I wanted |
| Call the First Coast Service Options call center |
| Return to the First Coast Service Options Website later and try again |
| Write a letter |
| Try the CMS Website |
| Try another website |
| Try another website |
| Other |
| If you could identify one improvement to the website, what would that improvement be? |
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