FSR 246 DOD Navy questionnaire

---

Overview

Model Qsts (12-20-08)
Custom Qsts (12-22-08)

---

Sheet 1: Model Qsts (12-20-08)

Model Instance Name:
DoD Navy
MID:	xx
Date:	12/20/2008
DoD Navy MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	NOTE: All questions under each element are required. Element questions are partitioned among surveys.		Satisfaction questions are required. Satisfaction questions appear on all surveys.		Future behaviors may be modified based on your site's objectives. Future behavior questions appear on all surveys.
	REQUIRED ELEMENTS (common to all websites)
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction (1=Poor, 10=Excellent)		Likelihood to Return (1=Not Very Likely, 10=Very Likely)
1	Please rate the accuracy of information on this site.	21	What is your overall satisfaction with this site?	24	How likely are you to return to this site?
2	Please rate the quality of information on this site.	22	How well does this site meet your expectations?		Recommend (1=Not Very Likely, 10=Very Likely)
3	Please rate the freshness of content on this site.	23	How does this site compare to your idea of an ideal website?	25	How likely are you to recommend this site to someone else?
	Functionality (1=Poor, 10=Excellent, Don't Know)				Primary Resource (1=Not Very Likely, 10=Very Likely)
4	Please rate the usefulness of the features provided on this site.			26	How likely are you to use this site as your primary resource for gathering latest information and media reports about the United States Navy?
5	Please rate the convenience of the features on this site.
6	Please rate the variety of features on this site.
	Look and Feel (1=Poor, 10=Excellent, Don't Know)
7	Please rate the visual appeal of this site.
8	Please rate the balance of graphics and text on this site.
9	Please rate the readability of the pages on this site.
	Navigation (1=Poor, 10=Excellent, Don't Know)
10	Please rate how well the site is organized.
11	Please rate the options that are available for you to navigate on this site.
12	Please rate how well the site layout helps you find what you are looking for.
13	Please rate the number of clicks to get where you want on this site.
	Search (1=Poor, 10=Excellent, Don't Know)
14	Please rate the relevance of search results on this site.
15	Please rate the organization of search results on this site.
16	Please rate how well the search results help you decide what to select.
17	Please rate how well the search feature helps you to narrow the results to find what you want.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
18	Please rate how quickly pages load on this site.
19	Please rate the consistency of speed from page to page on this site.
20	Please rate the ability to load pages without getting error messages on this site.

---

Sheet 2: Custom Qsts (12-22-08)

Model Instance Name:			red & strike-through: DELETE
DoD Navy			underlined & italicized: RE-ORDER
MID: xx			pink: ADDITION
Date:	12/22/2008		blue + -->: REWORDING
			violet (bold): SKIP-LOGIC
DoD Navy CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N
		What best describes your role when visiting this site?	Sailor		Checkbox One Up Vertical	Single	Y
			Sailor's family
			Navy Civilian
			Navy Veteran
			News/Media
			Other DoD Civilian
			Judicial and Executive Branch
			Sister service
			Partner Nation (navies)
			Potential Recruit
			Influencer for Potential Recruit
			American Public
			International Audience
			Other, please specify:
		Which area of the site are you primarily visiting today?	US Navy Today		Checkbox One Up Vertical	Single	Y
			About the Navy
			Navy Leadership
			Media Resources
			Links of Interest
			Information Index
			Careers
			About Us
			Contact Us
			Top Stories
			Chart Room
			All Hands Magazine
			Other, please specify:
		What is your primary reason for visiting this site today?	Read the news articles		Checkbox One Up Vertical	Single	Y
			Read the latest top stories
			View photo gallery
			View video gallery
			Watch All Hands Television
			Read Navy messages
			Listen to All Hands Radio
			Read All Hands Magazine
			View graphics gallery
			Search for jobs/careers
			Submit photo or story
			Look up specific information
			Learn about Navy
			Search FAQs
			Find other Navy websites
			Sign up for email news feeds
			Get podcast/RSS news feeds
			Contact Us
			Just browsing
			Other, please specify:
		What method are you using to find the information on this site?	Site's search feature		Dropdown (Select-one)	Single	Y
			Advanced search
			Links in the page
			Top navigation bar
			Just navigating thru the web pages
			Other
		Did you find what you were looking for?	Yes		Checkbox One Up Vertical	Single	Y
			Partially
			Still looking
			No, please specify:
		What best describes the Navy information you find of greatest use?	Pay and Benefits		Checkbox One Up Vertical	Multi	Y
			Personnel Policy
			Leadership Messages
			Uniform Matters
			Promotion/Advancement
			Education
			Ceremonies
			Community Relations
			Observances
			History and Heritage
			Maritime strategy
			Wounded warrior
			Navy Ethos
			IA
			Safety
			Fitness
			Family readiness
			Environmental/energy-saving initiatives
			Future Readiness/Fleet of the Future
			Current Readiness
			21st Century Sailors
			Diversity
			Don't know
		What best describes the Navy information you find of least use?	Pay and Benefits		Checkbox One Up Vertical	Multi	Y
			Personnel Policy
			Leadership Messages
			Uniform Matters
			Promotion/Advancement
			Education
			Ceremonies
			Community Relations
			Observances
			History and Heritage
			Maritime strategy
			Wounded warrior
			Navy Ethos
			IA
			Safety
			Fitness
			Family readiness
			Environmental/energy-saving initiatives
			Future Readiness/Fleet of the Future
			Current Readiness
			21st Century Sailors
			Diversity
			Don't know
		What other features or information would you like to see on this site?			Open-ended		N
		If you could make one improvement to this site, what would it be?			Open-ended		N
		Do you subscribe to RSS news feeds?	Yes		Radio Button One Up Vertical	Single	Y
			No
			Not sure
		What social media site do you use most often?	Digg		Checkbox One Up Vertical	Multi	Y
			MySpace
			Facebook
			Yahoo Buzz
			Del.icio.us
			Linkedin
			Twitter
			Other
			I don't use any
		Do you share content from Navy.mil using the social media tool?	Yes		Radio Button One Up Vertical	Single	Y
			No
		What media format do you prefer using on Navy.mil?	Navy News Service		Checkbox One Up Vertical	Multi	Y
			Daily News Update (DNU)
			All Hands Radio
			All Hands Television
			All Hands Magazine
			Navy Photo Gallery
			Podcasts
			Multi-Media Productions
			Don't know
		What is your rank/grade?	Military	A	Dropdown (Select-one)	Single	N
			Government Service	B
			Not applicable
	A	If military, please specify:	E-1		Dropdown (Select-one)	Single	N
			E-2
			E-3
			E-4
			E-5
			E-6
			E-7
			E-8
			E-9
			O-1
			O-2
			O-3
			O-4
			O-5
			O-6
			O-7
			O-8
			O-9
			O-10
	B	If government service, please specify:	YA-1		Dropdown (Select-one)	Single	N
			YA-2
			YA-3
			YC-1
			YC-2
			YC-3
			GS-3
			GS-4
			GS-5
			GS-6
			GS-7
			GS-8
			GS-9
			GS-10
			GS-11
			GS-12
			GS-13
			GS-14
			GS-15
			SES-2
			SES-3
			SES-4
			Elected/appointed Official
		Please select the category that includes your age.	17 and under		Dropdown (Select-one)	Single	N
			18 - 24
			25 - 34
			35 - 44
			45 - 54
			55 - 64
			65 and over
			I prefer not to respond
		What is your country of origin?	Afghanistan		Dropdown (Select-one)	Single	N
			Albania
			Algeria
			Andorra
			Angola
			Anguilla
			Antigua and Barbuda
			Argentina
			Armenia
			Australia
			Austria
			Azerbaijan
			Bahamas
			Bahrain
			Bangladesh
			Barbados
			Belarus
			Belgium
			Belize
			Benin
			Bermuda
			Bhutan
			Bolivia
			Bosnia/Herzegovina
			Botswana
			Brazil
			British Virgin Islands
			British West Indies
			Brunei
			Bulgaria
			Burkina Faso
			Burma
			Burundi
			Cambodia
			Cameroon
			Canada
			Cape Verde
			Cayman Islands
			Central African Republic
			Chad
			Chile
			China
			Colombia
			Congo
			Cook Islands
			Costa Rica
			Côte d'Ivoire
			Croatia
			Cuba
			Cyprus
			Czech Republic
			Democratic Republic of Congo
			Denmark
			Djibouti
			Dominica
			Dominican Republic
			East Timor
			Ecuador
			Egypt
			El Salvador
			Equatorial Guinea
			Eritrea
			Estonia
			Ethiopia
		Falkland Islands
		Fiji
		Finland
		France
		French Guiana
		French West Indies
		Gabon
		Gambia
		Gaza
		Georgia
		Germany
		Ghana
		Greece
		Grenada
		Guadeloupe
		Guatemala
		Guinea
		Guinea-Bissau
		Guyana
		Haiti
		Holy See
		Honduras
		Hong Kong
		Hungary
		Iceland
		India
		Indonesia
		Iran
		Iraq
		Ireland
		Israel
		Italy
		Jamaica
		Japan
		Jordan
		Kazakhstan
		Kenya
		Kiribati
		Kosovo
		Kuwait
		Kyrgyz Republic
		Laos
		Latvia
		Lebanon
		Lesotho
		Liberia
		Liechtenstein
		Lithuania
		Luxembourg
		Macao
		Macedonia (FYROM)
		Madagascar
		Malawi
		Malaysia
		Maldives
		Mali
		Malta
		Marshall Islands
		Martinique
		Mauritania
		Mauritius
		Mexico
		Micronesia
		Moldova
		Monaco
		Mongolia
		Montserrat
		Morocco
		Mozambique
		Namibia
		Nauru
		Nepal
		Netherlands
		Netherlands Antilles
		New Zealand
		Newfoundland
		Nicaragua
		Niger
		Nigeria
		North Korea
		Norway
		Oman
		Pakistan
		Palau
		Panama
		Papua New Guinea
		Paraguay
		Peru
		Philippines
		Poland
		Portugal
		Qatar
		Romania
		Russia
		Rwanda
		Samoa
		San Marino
		Sao Tome/Principe
		Saudi Arabia
		Scotland
		Senegal
		Serbia and Montenegro
		Seychelles
		Sierra Leone
		Singapore
		Slovak Republic
		Slovenia
		Solomon Islands
		Somalia
		South Africa
		South Korea
		Spain
		Sri Lanka
		St. Kitts and Nevis
		St. Lucia
		St. Vincent and the Grenadines
		Sudan
		Suriname
		Swaziland
		Sweden
		Switzerland
		Syria
		Taiwan
		Tajikistan
		Tanzania
		Thailand
		Tibet
		Togo
		Tonga
		Trinidad and Tobago
		Tunisia
		Turkey
		Turkmenistan
		Tuvalu
		Uganda
		Ukraine
		United Arab Emirates
		United Kingdom
		United States
		Uruguay
		Uzbekistan
		Vanuatu
		Venezuela
		Vietnam
		Wales
		West Bank
		Yemen
		Zambia
		Zimbabwe
		Where are you located?	Alabama		Dropdown (Select-one)	Single	N
			Alaska
			Arizona
			Arkansas
			California
			Colorado
			Connecticut
			Delaware
			Florida
			Georgia
			Hawaii
			Idaho
			Illinois
			Indiana
			Iowa
			Kansas
			Kentucky
			Louisiana
			Maine
			Maryland
			Massachusetts
			Michigan
			Minnesota
			Mississippi
			Missouri
			Montana
			Nebraska
			Nevada
			New Hampshire
			New Jersey
			New Mexico
			New York
			North Carolina
			North Dakota
			Ohio
			Oklahoma
			Oregon
			Pennsylvania
			Rhode Island
			South Carolina
			South Dakota
			Tennessee
			Texas
			Utah
			Vermont
			Virginia
			Washington
			Washington D.C.
			West Virginia
			Wisconsin
			Wyoming
			Deployed location
			Stateside military base
			Overseas military base
			Outside of U.S.
		How frequently do you visit this site?	First time		Dropdown (Select-one)	Single	Y
			Daily
			Weekly
			Monthly
			Every 2 months or less often