10-3-2888 US Purchaser questionnaire

Information collections for import injury investigations (producers, importers, purchasers, and foreign producer questionnaires and institution notices for 5-year reviews)

US Purchaser Questionnaire

Certain Coated Paper from China and Indonesia (F)

OMB: 3117-0016

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OMB No. 3117-0016/USITC No. 10-3-2888; Expiration Date: 6/30/2011
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U.S. PURCHASERS’ QUESTIONNAIRE
CERTAIN COATED PAPER SUITABLE FOR HIGH-QUALITY PRINT GRAPHICS USING
SHEET-FED PRESSES FROM CHINA AND INDONESIA

This questionnaire must be received by the Commission by no later than August 2, 2010
See page 4 of the Instruction Booklet for filing instructions.
The information called for in this questionnaire is for use by the United States International Trade Commission in
connection with its countervailing and antidumping duty investigations concerning certain coated paper suitable for highquality print graphics using sheet-fed presses (“certain coated paper”) from China and Indonesia (Inv. Nos. 701-TA-470471 and 731-TA-1169-1170 (Final)). The information requested in the questionnaire is requested under the authority of
the Tariff Act of 1930, title VII. This report is mandatory and failure to reply as directed can result in a subpoena
or other order to compel the submission of records or information in your possession (19 U.S.C. § 1333(a)).
Further information on this questionnaire can be obtained from Nancy Bryan (202-205-2088,
nancy.bryan@usitc.gov).

Name of firm
Address
State

City

Zip Code

World Wide Web address
Has your firm purchased certain coated paper or paperboard suitable for high-quality print graphics using sheetfed presses (“certain coated paper”) or participated in paper directed buy programs (as defined in the instruction
booklet) from any source at any time since January 1, 2007?
Please note that the product definition includes some types of paper products that may be referred to in the
industry as “paperboard,” “digital coated paper,” or “coated label paper.” Products also covered can include
both coated free-sheet and coated groundwood. Please read the definition of “certain coated paper” in the
instruction booklet for a complete description of the products covered by these investigations.

NO

(Sign the certification below and promptly return only this page of the questionnaire to the Commission)

YES

(Read the instruction booklet carefully, complete all parts of the questionnaire, and return the entire
questionnaire to the Commission so as to be received by the date indicated above)

CERTIFICATION
I certify that the information herein supplied in response to this questionnaire is complete and correct to the best of my knowledge and belief and
understand that the information submitted is subject to audit and verification by the Commission.
By submitting this certification I also grant consent for the Commission, and its employees and contract personnel, to use the information
provided in this questionnaire and throughout these investigations in any other import-injury investigations conducted by the Commission on the
same or similar merchandise.
I acknowledge that information submitted in this questionnaire response and throughout these investigations may be used by the Commission, its
employees, and contract personnel who are acting in the capacity of Commission employees, for developing or maintaining the records of these
investigations or related proceedings for which this information is submitted, or in internal audits and investigations relating to the programs and
operations of the Commission pursuant to 5 U.S.C. Appendix 3. I understand that all contract personnel will sign non-disclosure agreements.

Name of Authorized Official

Title of Authorized Official
Phone: (

Date

)

Signature

E-mail address
Fax (

)

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U.S. Purchasers’ Questionnaire - Certain Coated Paper

Page 2

PART I.—GENERAL INFORMATION
The questions in this questionnaire have been reviewed with market participants to ensure that issues of
concern are adequately addressed and that data requests are sufficient, meaningful, and as limited as
possible. Public reporting burden for this questionnaire is estimated to average 25 hours per response,
including the time for reviewing instructions, searching existing data sources, gathering the data needed,
and completing and reviewing the questionnaire. Send comments regarding the accuracy of this burden
estimate or any other aspect of this collection of information, including suggestions for reducing the
burden, to the Office of Investigations, U.S. International Trade Commission, 500 E Street, SW,
Washington, DC 20436.
I-1a.

Please report below the actual number of hours required and the cost to your firm of preparing the
reply to this questionnaire and completing the form.
hours

dollars

I-1b.

We are interested in any comments you may have for improving this questionnaire in general or
the clarity of specific questions. Please attach such comments to your response or send them to
the above address.

I-2.

Provide the name and address of establishment(s) covered by this questionnaire (see page 3 of the
instruction booklet for reporting guidelines). If your firm is publicly traded, please specify the
stock exchange and trading symbol.

I-3.

Is your firm owned, in whole or in part, by any other firm?
No

Firm name

Yes--List the following information

Address

Extent of
ownership

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U.S. Purchasers’ Questionnaire - Certain Coated Paper

Page 3

PART I.--GENERAL INFORMATION--Continued
I-4.

Does your firm have any related firms, either domestic or foreign, which are engaged in
importing certain coated paper from China or Indonesia into the United States or which are
engaged in exporting certain coated paper from China or Indonesia to the United States?
No

Firm name

I-5.

Yes--List the following information

Address

Affiliation / Extent of
Ownership

Does your firm have any related firms, either domestic or foreign, which are engaged in the
production of certain coated paper?
No

Firm name

Yes--List the following information

Address

Affiliation / Extent of
Ownership

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U.S. Purchasers’ Questionnaire - Certain Coated Paper

Page 4

PART III.--MARKET CHARACTERISTICS AND PURCHASING PRACTICES
II-1.

Who should be contacted regarding the requested purchase information?
Company contact:
Name and title
Please indicate the means by which you may be contacted by the staff of the U.S. International
Trade Commission regarding the confidential information submitted in response to this request.
E-mail address

II-2.

Phone number

(

)

Fax number

(

)

Report, as indicated below, your firm’s purchases (either directly or through a sales agent or
broker) and inventories of certain coated paper. Report based on delivery date, not order date.
(Quantity in short tons, value in $1,000)
Item
2007
2008
Purchases of certain coated paper
produced in the United States:
Quantity
Value
End-of-period inventories of certain
coated paper produced in the
United States (Quantity):
Purchases of certain coated paper
produced in China:
Quantity
Value
End-of-period inventories of certain
coated paper produced in China
(Quantity):
Purchases of certain coated paper
produced in Indonesia:
Quantity
Value
End-of-period inventories of certain
coated paper produced in Indonesia
(Quantity):
Purchases of certain coated paper
produced in all other countries1
Quantity
Value
End-of-period inventories of certain
coated paper produced in all other
countries (Quantity):
1

Please identify these other countries:

2009

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Page 5

PART II.--PURCHASES--Continued
II-3.

II-4.

(a)

Please characterize your firm’s level of inventories during normal business operations.

(b)

How has the level of your firm’s inventories changed since 2007?

(a)

If the relative shares of your firm’s total purchases of certain coated paper from
different sources (both domestic and foreign) have changed since 2007, please list the
country, state whether the relative share from that country has increased or decreased,
and state the reason.
Country

(b)

Increase/decrease

Reason

If there have been other changes in your firm’s sourcing patterns since 2007, such as the
use of different suppliers, please describe these changes and explain the reasons for the
changes.

II-5. If your firm has purchased certain coated paper from only one country, please explain the reasons
for doing so.

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U.S. Purchasers’ Questionnaire - Certain Coated Paper

Page 6

PART II.--PURCHASES--Continued
II-6.

Supplier identification.--Please identify below the names and addresses of your firm’s FIVE
largest suppliers for certain coated paper since 2007. Please also provide the name and telephone
number of a contact person and the share of the quantity of your firm’s total shipments of certain
coated paper that each of these suppliers accounted for in 2009.
Supplier’s
name

No.
1

2

3

4

5

Street address (not P.O.
box), city, state, and zip
code

Contact person

Share of
Telephone number
2009
or e-mail address purchases
(%)

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U.S. Purchasers’ Questionnaire - Certain Coated Paper

Page 7

PART III.--MARKET CHARACTERISTICS AND PURCHASING PRACTICES
III-1.

Who should be contacted regarding the requested information on market characteristics and
purchasing practices?
Company contact:
Name and title
Please indicate the means by which you may be contacted by the staff of the U.S. International
Trade Commission regarding the confidential information submitted in response to this request.
E-mail address

III-2.

Phone number

(

)

Fax number

(

)

Which of the following best describes your firm as a purchaser of certain coated paper (check all
that apply, noting the specific end uses if known)?
END USER—Commercial printer using certain coated paper (please describe final
product:
__________________________________________________________

III-3.

)

END USER—Publisher using certain coated paper (please describe final product:
__

)

DISTRIBUTOR (

)

Other (

)

(a) If your firm is a distributor of certain coated paper, what are the major types of consumers to
which you sell certain coated paper?

(b) Do you compete for sales to your customers with the manufacturers or importers from which
you purchase certain coated paper?

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U.S. Purchasers’ Questionnaire - Certain Coated Paper

Page 8

PART III.— MARKET CHARACTERISTICS AND PURCHASING PRACTICES --Continued

III-4.

If your firm is a distributor of certain coated paper, do you participate in paper-directed-buy
(PDB) programs (see definition in Instructions) with the end-use customers (i.e., customers of
printers) of certain coated paper?
N/A

No

Yes—Please provide responses to the following questions:

(a) Provide the names of the paper sources (i.e., U.S. mills and/or import suppliers) that you use
in these programs and how long your contracts are with each of them, if any.

(b) Report the names of the end-use customers that participated in these programs with your firm
in 2009 and 2010 and how long your contracts are with each of them, if any.

(c) Are there any restrictions on the paper sources (i.e., U.S. mills and/or import suppliers) that
you can use in these programs? Please identify these restrictions below (e.g., contractual
relationship with current paper source, country of origin of paper source, unwillingness or
inability of supplier to engage in such programs, transportation costs or other logistical concerns,
etc.) and how difficult it would be to overcome these restrictions. Please be as specific as
possible.

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U.S. Purchasers’ Questionnaire - Certain Coated Paper

Page 9

PART III.— MARKET CHARACTERISTICS AND PURCHASING PRACTICES --Continued

III-4.

(d) Please identify which paper sources (i.e., U.S. mills and/or import suppliers) your firm
contacted before choosing a paper source for your PDB programs.

(e) What factors did your firm consider when choosing the paper source for your PDB programs?

(f) Describe the reasons why your firm chooses to participate in PDB programs. Please include
in your response any benefits your firm receives from participating in such programs (e.g., cost
savings, price stability, favorable contract terms, etc.).

III-5.

If your firm is a printer that uses certain coated paper, do you participate in PDB programs (see
definition in Instructions) with your customers, your distributors, U.S. mills, or importers?
N/A

No

Yes—Please provide responses to the following questions:

(a) Provide the names of end-use customers that participated in these programs with your firm in
2009 and 2010 and how long your contracts are with each of them, if any.

(b) Provide the names of the distributors, U.S. mills, and importers that participated in these
programs with your firm in 2009 and how long your contracts are with each of them, if any.

Business Proprietary
U.S. Purchasers’ Questionnaire - Certain Coated Paper

Page 10

PART III.— MARKET CHARACTERISTICS AND PURCHASING PRACTICES --Continued
III-5.

(c) Are there any restrictions on the paper sources (i.e., U.S. mills and/or import suppliers) that
you can use in these programs? Please identify these restrictions below (e.g., contractual
relationship with current paper source, country of origin of paper source, unwillingness of
supplier to engage in such programs, transportation costs or other logistical concerns, etc.) and
how difficult it would be to overcome these restrictions. Please be as specific as possible.

(d) Please identify which paper sources (i.e., U.S. mills, distributors, and/or import suppliers)
your firm contacted before choosing a paper source for your PDB programs.

(e) What factors did your firm consider when choosing the paper source (i.e., U.S. mills,
distributors, and/or import suppliers) for your PDB programs?

(f) Describe the reasons why your firm chooses to participate in PDB programs. Please include
in your response any benefits your firm receives from participating in such programs (e.g., cost
savings, price stability, favorable contract terms, etc.).

Business Proprietary
U.S. Purchasers’ Questionnaire - Certain Coated Paper

Page 11

PART III.— MARKET CHARACTERISTICS AND PURCHASING PRACTICES --Continued
III-6.

If your firm is an end user of certain coated paper, list in order of quantity of certain coated paper
consumed, the top 3 products for which your firm purchases certain coated paper as a component
part or input. Please indicate what percentage of the total cost is accounted for by certain coated
paper.
Product you produce

III-7.

Percent of cost accounted for by certain
coated paper

(a) How has the demand for your firm’s final products incorporating certain coated paper changed
since January 1, 2007?
Increased

No change

Decreased

(b) Has this had any effect on your firm’s demand for certain coated paper?

(c) How has the recession affected demand for certain coated paper? Please also specify the
time periods involved and the effect on prices.

III-8.

(a)

Can other products be substituted for certain coated paper?
No
(i)
(ii)
(iii)

Yes--Please list these substitute products in order of importance.

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U.S. Purchasers’ Questionnaire - Certain Coated Paper

Page 12

PART III.— MARKET CHARACTERISTICS AND PURCHASING PRACTICES --Continued
III-8.

(b)

For each possible substitute for certain coated paper, please give examples of applications
and end uses for which they are substitutes.

(c)

Have changes in the prices of these products affected the price for certain coated paper?
No

III-9.

Yes--To what degree do changes in their prices affect the price for
certain coated paper? Does this effect have a time lag? If so, how long
is the time lag for each substitute certain coated paper? Does this vary
by type of certain coated paper or final end use?

Have you actually switched your purchases of certain coated paper to any of the substitutes listed
above in question III-8 (a) since 2007 (e.g., digital or on-line media)?
No

Yes—Please describe below the extent to which such a switch to
substitute products may be permanent or temporary.

III-10. Are you aware whether the certain coated paper you are purchasing is U.S.-produced or
imported?
Always

Usually

Sometimes

Never

III-11. Do you know the manufacturer of the certain coated paper that you purchase?
Always

Usually

Sometimes

Never

III-12. To your knowledge, are your customers aware of and/or interested in the country of origin of the
goods you supply them?
Always

Usually

Sometimes

Never

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U.S. Purchasers’ Questionnaire - Certain Coated Paper

Page 13

PART III.— MARKET CHARACTERISTICS AND PURCHASING PRACTICES --Continued
III-13. Is buying certain coated paper that are produced in the United States an important factor in your
firm’s purchases of certain coated paper (please check ALL that apply)?
No
Yes--Purchases of domestic certain coated paper are required by law or regulation (for
example, government purchases under “Buy American” provisions). This involves
percent of your purchases of certain coated paper.
Yes--Purchases of domestic certain coated paper are not required by law or regulation, but are
requested by your customers. This involves
percent of your purchases of certain
coated paper.
Yes--Purchases of domestic certain coated paper are required for other reasons (please specify
these reasons below). This involves
percent of your purchases of certain coated
paper.

III-14. Conditions of competition.-(a)

Is the certain coated paper market subject to business cycles or conditions of competition
(such as seasonality) distinctive to certain coated paper?
No

(b)

Yes--Please explain and provide estimates of the duration of any such
cycle.

Has the emergence of new markets for certain coated paper since 2007 affected the
business cycles or conditions of competition distinctive to certain coated paper?
No

Yes--Please explain any such changes.

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U.S. Purchasers’ Questionnaire - Certain Coated Paper

Page 14

PART III.— MARKET CHARACTERISTICS AND PURCHASING PRACTICES --Continued
III-15. Have you made significant changes in your purchasing patterns (e.g., frequency) since 2007?
No

Yes-- Please describe.

III-16. How many suppliers do you generally contact before making a purchase?

III-17. Have you changed suppliers since 2007?
No

Yes--Please list the suppliers, indicate whether each firm was added or
dropped as a supplier, and give the reasons for the change.

III-18. Are you aware of any new suppliers, either foreign or domestic, that have entered the market
since 2007?
No

Yes--Please identify the firms.

III-19. Have any suppliers, either foreign or domestic, refused or been unable to offer you the supply you
requested since 2007?
No

Yes--Please identify below the firms; the time periods involved; and the
reason the firm provided for its inability to supply your firm.

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U.S. Purchasers’ Questionnaire - Certain Coated Paper

Page 15

PART III.— MARKET CHARACTERISTICS AND PURCHASING PRACTICES --Continued
III-20. Do you require your suppliers to become certified or prequalified with respect to the quality,
chemistry, strength, or other performance characteristic of the certain coated paper they sell to
your firm?
No

Yes--

percent of purchases in 2009

Yes--All purchases

Please provide a general description of the certification or qualification process and the time
required.

III-21. Briefly describe the factors that you consider when qualifying a new supplier (e.g., quality of
product, reliability of supplier, etc.) and estimate the time it takes to certify or qualify a new
supplier.

III-22. Since 2007, have any domestic or foreign producers failed in their attempts to certify or qualify
their certain coated paper with your firm or have any producers lost their approved status?
No

Yes--Please identify these firms, the countries where they are located, and the
reasons why they failed the certification/qualification process.

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U.S. Purchasers’ Questionnaire - Certain Coated Paper

Page 16

PART III.— MARKET CHARACTERISTICS AND PURCHASING PRACTICES --Continued
III-23. (a)

For the factors listed below, please rate each in terms of its importance in your purchase
decision for certain coated paper.
Very
important

Availability .......................................
Delivery terms .................................
Delivery time ...................................
Discounts offered ............................
Extension of credit...........................
Price ................................................
Minimum qty requirements..............
Packaging .......................................
Product consistency ........................
Quality meets industry standards....
Quality exceeds industry standards
Product range..................................
Reliability of supply .........................
Technical support/service ...............
U.S. transportation costs.................
Willingness or ability of supplier to
engage in paper-directed-buy
programs .........................................
Other (specify):
........
........
........

Somewhat
important

Not
important

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U.S. Purchasers’ Questionnaire - Certain Coated Paper

Page 17

PART III.— MARKET CHARACTERISTICS AND PURCHASING PRACTICES --Continued
III-23. (b)

Please list, in order of their importance, the three major factors generally considered by
your firm in deciding from whom to purchase certain coated paper for any one order
(examples include current availability, extension of credit, prearranged contracts, price,
quality exceeding specifications or industry standards, range of supplier’s certain coated
paper line, traditional supplier, etc.).
(i)
(ii)
(iii)
Other factors or comments:

III-24. What characteristics does your firm consider when determining the quality of certain coated
paper?

III-25. If you purchased certain coated paper from one source although comparable certain coated paper
were available from another source at a lower price, please explain your reasons for doing so
(please specify by country, including the United States and both subject and nonsubject foreign
countries). Possibilities might include transaction characteristics such as length of time to fill
orders, minimum order size, reliability of supply, etc.

III-26. How often does your firm purchase the certain coated paper that is offered at the lowest price?
Always

Usually

Sometimes

Never

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U.S. Purchasers’ Questionnaire - Certain Coated Paper

Page 18

PART III.— MARKET CHARACTERISTICS AND PURCHASING PRACTICES --Continued
III-27. Do you believe there have been price leaders in the certain coated paper market since 2007? If
so, please list the names of any firms you considered price leaders in the certain coated paper
market since 2007. A price leader is defined as (1) one or more firms that initiate a price change,
either upward or downward, that is followed by other firms, or (2) one or more firms that have a
significant impact on prices. A price leader does not necessarily have to be the lowest priced
supplier. For those firms identified as a price leader, please specify the time period in which a
price change was communicated, whether the price change was upward or downward, and
whether it covered a specific geographic region or a specific certain coated paper type.

III-28. Please describe how the above firm(s) exhibited price leadership.

Business Proprietary
U.S. Purchasers’ Questionnaire - Certain Coated Paper

Page 19

PART IV.—CERTAIN COATED PAPER COMPARISONS
IV-1.

Who should be contacted regarding the requested information on certain coated paper
comparisons?
Company contact:
Name and title
Please indicate the means by which you may be contacted by the staff of the U.S. International
Trade Commission regarding the confidential information submitted in response to this request.
E-mail address

IV-2.

Phone number

(

)

Fax number

(

)

Please indicate the countries of origin for certain coated paper for which your firm has actual
marketing/pricing knowledge.
United States
China
Indonesia
Other countries (Please specify:

)

Business Proprietary
U.S. Purchasers’ Questionnaire - Certain Coated Paper

Page 20

PART IV.— CERTAIN COATED PAPER COMPARISONS --Continued
IV-3.

Is certain coated paper produced in the United States and in other countries interchangeable (i.e.,
can they physically be used in the same applications)? Please indicate below, using “A” to
indicate that the certain coated paper from a specified country-pair is always interchangeable, “F”
to indicate that the certain coated paper is frequently interchangeable, “S” to indicate that the
certain coated paper is sometimes interchangeable, “N” to indicate that the certain coated paper is
never interchangeable, and “0” to indicate no familiarity with certain coated paper from a
specified country-pair.1
Country-pair

China

Indonesia

Other countries

United States
China
Indonesia
Other countries
1

For any country-pair producing certain coated paper which is sometimes or never interchangeable,
please explain the factors that limit or preclude interchangeable use:

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U.S. Purchasers’ Questionnaire - Certain Coated Paper

Page 21

PART IV.— CERTAIN COATED PAPER COMPARISONS --Continued
IV-4.

Do you or your customers ever specifically order certain coated paper from one country in
particular over other possible sources of supply?
No

IV-5.

Yes--Please identify all relevant countries (including the United States and
both subject and nonsubject foreign countries) from which you or your
customers prefer to order, and indicate why certain coated paper from these
countries are preferred over certain coated paper from other countries
(please note the specific certain coated paper in your response).

Are certain grades/types/sizes/varieties of certain coated paper available from only a single source
(domestic or foreign, including both subject and nonsubject countries)?
No

Yes--Please identify the source and the grade/type/size.

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Page 22

PART IV.— CERTAIN COATED PAPER COMPARISONS --Continued
For the factors listed below, please rate how certain coated paper produced in each
country you identified in your response to question IV-2 compare with certain coated
paper produced in each of the other countries you identified (including the United
States, China, and Indonesia). Please type an “X” for each quality in each comparison
indicating whether the certain coated paper from the first source is superior,
comparable, or inferior compared with the certain coated paper from the second source.

Inferior

Comparable

Certain coated
paper from China
compared to
certain coated
paper from
Indonesia

Superior

Certain coated
paper from
the United States
compared to
certain coated
paper from
Indonesia

Inferior

Inferior

Comparable

Quality

Superior

Certain coated
paper from
the United States
compared to
certain coated
paper from
China

Comparable

(a)

Superior

IV-6.

Availability ...............................................
Delivery terms .........................................
Delivery time ...........................................
Discounts offered ....................................
Extension of credit...................................
Price1 .......................................................
Minimum quantity requirements..............
Packaging................................................
Certain coated paper consistency...........
Quality meets industry standards............
Quality exceeds industry standards ........
Certain coated paper range ....................
Reliability of supply .................................
Technical support/service .......................
U.S. transportation costs1 .......................
Willingness or ability of supplier to
engage in paper-directed-buy programs.
Other (specify):

1

A rating of superior on price and U.S. transportation costs indicates that the first country generally has
lower prices/U.S. transportation costs than the second country.

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U.S. Purchasers’ Questionnaire - Certain Coated Paper

Page 23

PART IV.— CERTAIN COATED PAPER COMPARISONS --Continued
For the factors listed below, please rate how certain coated paper produced in each
country you identified in your response to question IV-2 compare with certain coated
paper produced in each of the other countries you identified (including the United
States, China, and Indonesia). Please type an “X” for each quality in each comparison
indicating whether the certain coated paper from the first source is superior,
comparable, or inferior compared with the certain coated paper from the second source.

Availability ...............................................
Delivery terms .........................................
Delivery time ...........................................
Discounts offered ....................................
Extension of credit...................................
Price1 .......................................................
Minimum quantity requirements..............
Packaging................................................
Certain coated paper consistency...........
Quality meets industry standards............
Quality exceeds industry standards ........
Certain coated paper range ....................
Reliability of supply .................................
Technical support/service .......................
U.S. transportation costs1 .......................
Willingness or ability of supplier to
engage in paper-directed-buy programs.
Other (specify):

1

A rating of superior on price and U.S. transportation costs indicates that the first country generally has lower prices/U.S.
transportation costs than the second country.

Inferior

Comparable

compared to
certain coated
paper from

Superior

compared to
certain coated
paper from

Inferior

compared to
certain coated
paper from

Comparable

Certain coated
paper from

Superior

Certain coated
paper from

Inferior

Quality

Certain coated
paper from

Comparable

(b)

Superior

IV-6.

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U.S. Purchasers’ Questionnaire - Certain Coated Paper

Page 24

PART IV.— CERTAIN COATED PAPER COMPARISONS --Continued
IV-7.

(a)

How often does domestically produced certain coated paper meet minimum quality
specifications for your uses or your customers’ uses?
Always

(b)

Usually

Sometimes

Rarely or never

How often does imported subject certain coated paper meet minimum quality
specifications for your uses or your customers’ uses?

Source

Always

Usually

Sometimes

Rarely or
never

China
Indonesia

(c)

How often does imported nonsubject certain coated paper (i.e., certain coated paper from
countries other than China and/or Indonesia) meet minimum quality specifications for
your uses or your customers’ uses?
Source

Always

COUNTRY (specify:

)

COUNTRY (specify:

)

Usually

Sometimes

Rarely or
never


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