NESDIS Office of Satellite Data Processing and Distribut

NATIONAL ICE CENTER
NAVAL ICE CENTER
4251 Suitland Road, NSOF
Suitland, MD 20746
Commercial: (301) 394-3100
DSN: 290-xxxx
Fax: (301) 394-3200
E-mail: (Email address)@natice.noaa.gov
Internet site: http://www.natice.noaa.gov

CUSTOMER FEEDBACK FORM
The National Ice Center (NIC)/Naval Ice Center (NAVICE) is committed to
providing our customers with the highest quality ice analyses, outlooks,
forecasts, and mission planning products. Through the course of the last year we
have made some rather significant changes, including installing new analysis
systems and making changes to our product suite.
We would now like to give our customers an opportunity to respond to these
changes and provide us with the feedback necessary to ensure our products
continue to meet your needs. Please take a few minutes to respond to the
following survey. All customers are encouraged to contact NIC
(liaison@natice.noaa.gov, or 301-394-3149) to provide further suggestions that
will make our products(s) and/or service(s) more useful. Thank you, in advance,
for your assistance. Please respond to this survey no later than 31 December
2007.

1.

What products/services have you most recently obtained?

East Arctic 30 Day

East Arctic Outlook

West Arctic Outlook

Arctic “Egg Charts”

Daily Ice Edge

Daily Marginal Ice Zone

Arctic Hemispheric

Great Lakes NAV Text

Great Lakes ASCII

Great Lakes District 9 Brief

Great Lakes 15 Day Outlook

Great Lakes 30 Day Outlook

Great Lakes Concentration

Chesapeake Bay/Delaware Bay

Ross Sea Outlook

Antarctic Iceberg Database

Antarctic “Egg Charts”

Antarctic Hemispheric

SPAROS

FLAP

Metadata

Climatology Briefs

NAIS 30 Day Forecast

Other: __________________________________________________________________________

2.

What is your affiliation?

U.S. Navy

State/local government

University student

NOAA

Student/teacher K-12

Business/industry

U.S. Coast Guard

Other research institution

International ______________

Other Federal Government

University faculty/staff

Other ____________________

Updated : 30-Jun-08

3.

How frequently do you request products/services from NIC?

Frequently (daily)

Regularly (weekly)

Infrequently (monthly)

Rarely

4.

Circle the number that indicates your degree of satisfaction.

Satisfied

Extremely
satisfied

Not
applicable
or no
opinion

3

4

5

N/A

2

3

4

5

N/A

1

2

3

4

5

N/A

1

2

3

4

5

N/A

1

2

3

4

5

N/A

Degree that product/service met
your
needs

1

2

3

4

5

N/A

Format of data received

1

2

3

4

5

N/A

Documentation of data received

1

2

3

4

5

N/A

Accessibility of data desired

1

2

3

4

5

N/A

Overall satisfaction with service
received

1

2

3

4

5

N/A

Not at
all
satisfied

Not
satisfied

Neither
satisfied
nor
dissatisfied

1

2

Quality of data received

1

Timeliness of response to request

Quality of product/service
received

Courtesy of staff who dealt with
you
Expertise of staff in dealing
with
your needs

5. What suggestions do you have as to how NIC can improve its products or
services?
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Updated : 30-Jun-08

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6.

Will you use our products/services again?

Yes

No

If you do not use our products/services anymore, why not?
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
7.

What will be the primary use of the product/service?

Federal Government

Operational/Mission Support

Education

Business

Scientific research

Personal

Legal

Other ______________________________

Your name and contact information is requested, but not necessary for your
comments to be considered.
Name: ___________________________________________________________________________
Address:
Email:

_______________________________________________________________________

_________________________________________________________________________

Phone #:

_______________________________________________________________________

Paperwork Reduction Act Information: In accordance with Executive Order 12862, the National Performance
Review, and good management practices, the National/Naval Ice Center (NIC) seeks to determine whether their
customers are satisfied with the services and/or products they are receiving and whether they have suggestions as to how
the services/products may be improved or made more useful. The information will be used to improve NIC’s
products and services. Responses to this survey are completely voluntary. No confidentiality can be provided for
responses, but you need not supply your name or contact information. Public reporting burden for this collection of
information is estimated to average 3 minutes per response. Send comments regarding this burden estimate or
any other aspect of this collection of information, including suggestions for reducing this burden, to Sarah Brabson,
CIO-PPA1, Station 9826, 1315 East-West Highway, Silver Spring, MD 20910.
Notwithstanding any other provision of the law, no person is required to respond to, nor shall any person be subject
to a penalty for failure to comply with, a collection of information subject to the requirements of the Paperwork
Reduction Act, unless that collection of information displays a currently valid OMB Control Number.

Updated : 30-Jun-08