Under
the Paperwork Reduction Act, a person is not required to respond to
a collection of information unless it displays a valid OMB control
number. We try to create forms and instructions that are accurate,
can be easily understood, and which impose the least possible burden
to you to provide us with information. The estimated average time
to complete the survey is two minutes. If you have comments
regarding the accuracy of this estimate or suggestions for making
this form more simple, write to the AGMU, CJIS Division, FBI, 1000
Custer Hollow Road, Clarksburg, WV 26306.
OMB
No. 11100-0042 Expires
on 10-31-2010
FEDERAL BUREAU OF INVESTIGATION
CRIMINAL JUSTICE INFORMATION SERVICES (CJIS) DIVISION
2004 CUSTOMER SATISFACTION SURVEY
NATIONAL CRIME INFORMATION CENTER (NCIC)
How often does your agency use the NCIC?
□ Continuously □ Once per minute □ Once per hour □ Once per day □ Less than once per day
How would your agency rate the NCIC response times?
□ Excellent □ Good □ Adequate □ Fair □ Poor
How would your agency rate the NCIC system availability?
□ Excellent □ Good □ Adequate □ Fair □ Poor
Has your agency called the CJIS Help Desk?
□ Yes □ No
If no, please explain. (Then go to question 6.)
How would your agency rate the level of assistance you received?
□ Excellent □ Good □ Adequate □ Fair □ Poor
How would your agency describe the extent to which the NCIC meets your agency's needs as a user?
□ Excellent □ Good □ Adequate □ Fair □ Poor
How would you rate the amount of operational hits you have received due to the plus or minus one-year variance in the search on date of birth?
□ Never □ Minimal □ Average □ Above average □ Excessive
How would you rate the amount of false positive wanted person hits you receive (i.e., hits that turn out to be the wrong person)?
□ Never □ Minimal □ Average □ Above average □ Excessive
How often do you receive hits that are the right person, but the entering agency is unwilling to extradite?
□ Never □ Minimal □ Average □ Above average □ Excessive
If your agency has received NCIC training from CJIS, how would you describe that training?
□ Excellent □ Good □ Adequate □ Fair □ Poor
(over)
Please describe any additional NCIC training that CJIS Division staff could provide from which your agency could benefit.
In your most recent audit, describe the extent to which the data quality review assisted your agency in identifying record keeping procedures that may result in discrepancies.
□ Excellent □ Good □ Adequate □ Fair □ Poor □ Not applicable
Please tell us about yourself. This information is optional and will not be used to identify a specific respondent. We may use the provided information for follow-up or clarification.
ORI: _________________________________________
Name: ________________________________________
Position/Title: __________________________________
Telephone Number: ______________________________
Thank you for your time in answering these questions.
| File Type | application/octet-stream |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |