OMB
No. 1110-0042 Expires
on 10-31-2010
Under
the Paperwork Reduction Act, a person is not required to respond to
a collection of information unless it displays a valid OMB control
number. We try to create forms and instructions that are accurate,
can be easily understood, and which impose the least possible burden
to you to provide us with information. The estimated average time
to complete the survey is two minutes. If you have comments
regarding the accuracy of this estimate or suggestions for making
this form more simple, write to the AGMU, CJIS Division, FBI, 1000
Custer Hollow Road, Clarksburg, WV 26306.
FEDERAL BUREAU OF INVESTIGATION
CRIMINAL JUSTICE INFORMATION SERVICES (CJIS) DIVISION
2004 CUSTOMER SATISFACTION SURVEY
LAW ENFORCEMENT ONLINE (LEO)
How often do you use LEO?
□ Daily □ More than once a week (but not daily) □ Once or less per week □ Rarely
Have you had any problems accessing LEO?
□ Yes □ No
If yes, please describe.
What LEO features do you use most often? (Mark all that apply.)
□ E-mail □ Newsbrief □ Newsgroups □ Chat □ Special Interest Groups (SIGs)
□ Other (Please specify.)
How do you rate the level of information/content available on LEO?
□ Excellent □ Good □ Adequate □ Fair □ Poor
What SIGs do you find most beneficial? (Please specify.)
Have you had any problems using LEO’s features?
□ Yes □ No
If yes, please describe.
Have you called the LEO Help Desk?
□ Yes □ No, I’ve never had a problem. (Go to question 10) □ No, I wasn’t aware there was one.
(Go to question 10)
How would you rate the level of assistance you received?
□ Excellent □ Good □ Adequate □ Fair □ Poor
How would you describe the extent to which LEO meets your needs as a user?
□ Excellent □ Good □ Adequate □ Fair □ Poor
(over)
Provide any recommendations that would improve LEO’s usefulness and effectiveness to the criminal justice/public safety communities. Please be as specific as possible.
Provide suggestions on how the LEO Program might provide improved customer service to the criminal justice community.
Please tell us about yourself. This information is optional and will not be used to identify a specific respondent. We may use the provided information for follow-up or clarification.
Name: _____________________________________________
Position/Title: _______________________________________
Agency Name: ______________________________________
Telephone Number: __________________________________
Thank you for your time in answering these questions.
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| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |