Form NTSB Form CIO-5001 NTSB Form CIO-5001 NSTB Online Customer Satisfaction Survey
NTSB Online Customer Satisfaction Survey
NTSB Form CIO-5001
NTSB Online Customer Satisfaction Survey
OMB: 3147-0023
NTSB Online Customer Satisfaction Survey
**Note: Completion time about 10 minutes
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OMB Number XXXX-XXXX We need your feedback to improve the Internet services of the National Transportation Safety Board! Please answer the questions below. This questionnaire does not collect personal information and we request that, as you fill in boxes below, you do not submit such information as name, address, and e-mail address. Thank you for your readiness to help us both serve you better and maintain your privacy!
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Note: |
Please do not use this survey to make inquiries. We use this survey for data gathering only. Because we access the data only at certain times, we may not see your inquiry for several weeks. Submit inquiries at http://www.ntsb.gov/Info/sources.htm |
CUSTOMER SATISFACTION
In general, how satisfied are you with the information content?
-
Use the scale provided to rate your experiences with our web site as defined by the categories listed below.
1
2
3
4
5
NA
Very Satisfied
Satisfied
Neither
Dissatisfied
Very Dissatisfied
Don't Use
Category
1
2
3
4
5
NA
relevance to your needs
o
o
o
o
o
o
timeliness
o
o
o
o
o
o
usefulness of search results
o
o
o
o
o
o
If you'd like to give us some specific examples of areas where you like or don't like the information content, please do so below.
In general, how satisfied are you with the way the information is presented?
-
Use the scale provided to rate your experiences with our web site as defined by the categories listed below.
1
2
3
4
5
NA
Very Satisfied
Satisfied
Neither
Dissatisfied
Very Dissatisfied
Don't Use
Category
1
2
3
4
5
NA
clarity of the writing (readability, ease of interpretation)
o
o
o
o
o
o
clarity of the tables and charts
o
o
o
o
o
o
quality of graphics
o
o
o
o
o
o
If you'd like to give us some specific examples of areas where you like or don't like the way information is presented, please do so below.
In general, how satisfied are you with the way the information is organized?
-
Use the scale provided to rate your experiences with our web site as defined by the categories listed below.
1
2
3
4
5
NA
Very Satisfied
Satisfied
Neither
Dissatisfied
Very Dissatisfied
Don't Use
Category
1
2
3
4
5
NA
ease of finding information sought
o
o
o
o
o
o
ease of finding new material
o
o
o
o
o
o
menus and categories (clarity, ease of use)
o
o
o
o
o
o
links (relevance, usefulness)
o
o
o
o
o
o
If you'd like to give us some specific examples of what you like or don't like about how the site is organized, please do so below.
Our goal is to provide useful information and services. How useful do you find:
-
Use the following key in rating your experiences with our web site as defined by the categories listed below.
1
2
3
4
5
NA
Very Satisfied
Satisfied
Neither
Dissatisfied
Very Dissatisfied
Don't Use
Category
1
2
3
4
5
NA
accident information
o
o
o
o
o
o
victims’ family assistance information
o
o
o
o
o
o
press releases and advisories
o
o
o
o
o
o
updates on budget, legislation, and activities
o
o
o
o
o
o
speeches and testimony
o
o
o
o
o
o
research findings, reports, and statistics
o
o
o
o
o
o
safety studies and special reports
o
o
o
o
o
o
safety recommendations and advocacy
o
o
o
o
o
o
Board meetings, hearings, forums and symposia
o
o
o
o
o
o
briefs, opinions, orders, legislation, regulations
o
o
o
o
o
o
full-text publications
o
o
o
o
o
o
audio and video files
o
o
o
o
o
o
If you'd like to give us some specific examples of what you like or don't like about how the site is organized, please do so below.
LOOKING AHEAD
In the future, I would like to … (Please check any that apply)
Receive:
Information on investigation status
Notification of factual reports
Notification of regulatory changes
Notification of probable cause findings
Fill out online or at a NTSB Office a:
Pilot Operating Accident Report (6120.1)
Other (please specify): ______________
Do you have any other suggestion to improve or develop further the NTSB Web site? (Please be as specific as possible)
USER PROFILE
I am a… (Please check any that apply)
survivor or family member of a transportation disaster victim
transportation program administrator, manager, or analyst
policy maker or legislator
researcher, professor, or student in a transportation-related engineering field
member of the media, writer or reporter
librarian
other (please specify) ______________
I visit the National Transportation Safety Board Web site…
frequently (daily or once a week)
occasionally (once a month or once every six months)
rarely (less than once every six months)
Public Burden Information
According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB control number. The valid OMB control number of this information collection is [XXX-XXXX].
The time required to complete this information collection is estimated to average 10 minutes, including the time to review instructions, search existing data sources, to gather the data needed, and to complete and review the information collection.
To let us know of:
Your concerns regarding the status of your individual submission of this form
Your comments about the accuracy of the time estimate or suggestions for improving this form
Please write directly to National Transportation Safety Board, Office of the Chief Information Officer, Information Products Division, CIO-30, 490 L'Enfant Plaza SW, Washington, DC 20594.
Online
NTSB Internet Customer Survey
Page
| File Type | application/msword |
| File Title | **Note: Completion time about 10 minutes |
| Author | forc |
| Last Modified By | romk |
| File Modified | 2007-11-16 |
| File Created | 2007-11-16 |
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