OMB
No. 1110-0042 Expires
on 10-31-2010
Under
the Paperwork Reduction Act, a person is not required to respond to
a collection of information unless it displays a valid OMB control
number. We try to create forms and instructions that are accurate,
can be easily understood, and which impose the least possible burden
to you to provide us with information. The estimated average time
to complete the survey is two minutes. If you have comments
regarding the accuracy of this estimate or suggestions for making
this form more simple, write to the AGMU, CJIS Division, FBI, 1000
Custer Hollow Road, Clarksburg, WV 26306.
FEDERAL BUREAU OF INVESTIGATION
CRIMINAL JUSTICE INFORMATION SERVICES (CJIS) DIVISION
2004 CUSTOMER SATISFACTION SURVEY
NATIONAL INSTANT CRIMINAL BACKGROUND CHECK SYSTEM (NICS)
POINT OF CONTACT AND PARTIAL POINT OF CONTACT STATES
Do you ever contact the FBI NICS Section for customer service?
□ Yes □ No
If so, how often?
□ Daily □ Weekly □ Monthly □ Every few months □ Semi-annually
Were your questions answered or material supplied as requested?
□ Yes □ No
Comments.
In your experience using the FBI NICS, does the system availability meet your expectations?
□ Yes □ No
Please explain.
Do you access the Law Enforcement Online (LEO) for updated FBI NICS information?
□ Yes □ No
If yes, is it helpful?
□ Yes □ No
If no, please explain.
Provide suggestions you have to enhance LEO.
Overall, how would your agency rate the level of customer service provided by the FBI NICS Section?
□ Excellent □ Good □ Adequate □ Fair □ Poor
(over)
Provide suggestions/recommendations that may enhance the FBI NICS Section's service. Please be specific.
Explain any exceptional or unfavorable experiences your agency has had with any particular aspect of the FBI NICS Section.
Provide comments/suggestions on how the CJIS Division might provide improved customer service to you.
8. Please tell us about yourself. This information is optional and will not be used to identify a specific respondent. We may use the provided information for follow-up or clarification.
Your State: ________________________________________________
Your Name: ________________________________________________
Position/Title: ______________________________________________
Agency Telephone Number:____________________________________
Agency Fax Number: _________________________________________
Agency e-mail address: _______________________________________
Thank you for your time in answering these questions.
| File Type | application/octet-stream |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |