Form FSR 236 FSR 236 Peace Corps questionnaire

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Overview

Model Qsts
Custom Qsts

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Sheet 1: Model Qsts

	Peace Corps Satisfaction Measures: Proposed ForeSee Results Model Questions Model questions utilize the ACSI methodology to determine scores and impacts and are measured on a 10 point scale
	ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	Elements may be chosen based on your site's objectives. All questions under each element are required. Element questions are partitioned among surveys (each respondent will see only about 30-40% of these questions).			Satisfaction questions are required. Satisfaction questions appear on all surveys.			Future behaviors may be modified based on your site's objectives. Future behavior questions appear on all surveys.
	Content (1=Poor, 10=Excellent, Don't Know)			Satisfaction (1=Poor, 10=Excellent)			Return (1=Not Very Likely, 10=Very Likely)
1	Please rate the accuracy of information on this site.		1	What is your overall satisfaction with this site?		1	How likely are you to <b>return to this site</b>?
2	Please rate the quality of information on this site.		2	How well does this site meet your expectations?
3	Please rate the freshness of content on this site.		3	How does this site compare to your idea of an ideal website?			Recommend (1=Not Very Likely, 10=Very Likely)
	Functionality (1=Poor, 10=Excellent, Don't Know)					2	How likely are you to recommend this site to someone else</b>?
4	Please rate the usefulness of the information provided on this site.
5	Please rate the convenience of the services on this site.						Volunteer (1=Not Very Likely, 10=Very Likely)
6	Please rate the ability to accomplish what you wanted to on this site.					3	How likely are you to apply to the Peace Corps as a volunteer?
	Look and Feel (1=Poor, 10=Excellent, Don't Know)
7	Please rate the ease of reading this site.
8	Please rate the clarity of site organization.
9	Please rate the clean layout of this site.
	Navigation (1=Poor, 10=Excellent, Don't Know)
10	Please rate the degree to which the number of steps it took to get where you want is acceptable.
11	Please rate the ability to find information you want on this site.
12	Please rate the clarity of site map/directory.
13	Please rate the ease of navigation on this site.
	Search (1=Poor, 10=Excellent, Don't Know)
14	Please rate the usefulness of search results on this site.
15	Please rate how this site provides comprehensive search results.
16	Please rate the organization of search results on this site.
17	Please rate how the search feature helps you to narrow the results to find the information you want.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
18	Please rate the speed of loading the page on this site.
19	Please rate the consistency of speed on this site.
20	Please rate the reliability of site performance on this site.

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Sheet 2: Custom Qsts

Survey Questions Section 2: Custom Specific Questions
CUSTOM QUESTION	POSSIBLE ANSWER CHOICES
	(limit to 50 characters each)	Type	Required Y/N	Select one or multi
What is your primary reason for visiting this site today - to find information on or about:	Get General Peace Corps Information	Radio - one up vertical	Y	single
	Considering Volunteering
	Starting/Continuing My Application Process
	To Check the Status of my application
	To Make a Donation
	To Find Educator Resources
	To Find RPCV Resources
	To Search Staff Job opportunities
	Other, please specify:
Please select the main area of interest for this visit. To learn more about: (NOTE to DOT: Skip logic if one selects "Get General Peace Corps Info"	The Peace Corps as an organization
	Host country information
	Who qualifies to be a volunteer
	Learn more about the volunteer experience
	Other, please specify
If you did not find what you were looking for, what will you do next?	Nothing,  I found /completed what I wanted	Radio - one up vertical	Y	single
	Nothing, although I did not find/complete what I wanted
	Call the Peace Corps
	Email Peace Corps
	Return to the site later and try again
	Other, please specify:
Which best describes you?	Current applicant	Radio - one up vertical	Y	single
	Potential Applicant
	PCV (Peace Corps Volunteer)
	RPCV (Returning Peace Corps Volunteer)
	Educator
	Family or friend of Volunteer/applicant
	Press/Media Outlet
	Other, please specify:
How frequently do you visit this site?	First time	Radio - one up vertical	Y	single
	Frequently (about once a week or more often)
	Infrequently (about once a month or less often)
Did your experience on the site match your expectations of what the PC is about?	Yes	Radio - one up vertical	N	single
	No (please explain):
Please indicate your age range:	Under 18	Radio - one up vertical	N
	18-22
	23-35
	36-50
	Over 50
	Prefer not to answer
Please select your gender:	Male	Radio	N
	Female
Are you a US Citizen?	Yes	Radio	N
	No
If you could identify one improvement to the Web site, what would that improvement be?	open - ended responses	Text AREA	N	open