FSR 217 USDA NRRS Recreation.gov
Customer Satisfaction Measure of Government Websites
FSR 217 USDA NRRS Recreation.gov questionnaire.xls
FSR 216 VA MyHealtheVet, FSR 217 USDA NRRS Recreation.gov, FSR 218 TREAS IRS
OMB: 1505-0186
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1505-0186 can be found here:
Document [xlsx]
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Custom Qsts
Overview
Model QstsCustom Qsts
Sheet 1: Model Qsts
Sheet 2: Custom Qsts
| PROPOSED CUSTOM QUESTIONS Recreation.Gov Custom questions complement the model questions and allow for additional data analysis |
|||||
| Question Text | Answer Choices (limited to 50 characters) |
Type drop-down menu check boxes radio buttons open-ended |
Required Y/N |
Select one or all that apply | |
| How frequently do you visit Recreation.gov? | First time Daily or more often About once a week About once a month Less than once a month, but more than once a year Once a year or less |
Drop-down menu | Y | select one | |
| How did you first find out about the Recreation.gov website? | A search engine A link from another web site On the phone with the National Recreation Reservation Center At a park or campground Friends or family An advertisement (newspaper, magazine, poster) Don't know Other (please specify information source:) |
Radio buttons | Y | select one | |
| Did/do you intend to make a campground reservation on the site today? | Yes No Not sure |
Drop-down menu | Y | select one | |
| Did you accomplish what you wanted to on Recreation.gov today? | Yes No Not yet, I'm still in the process |
Drop-down menu | Y | select one | |
| If you did not accomplish what you wanted to, please specify what you were trying to do or find. | Open-ended | N | |||
| If you did not accomplish what you wanted to, what will you do next? | Continue looking on Recreation.gov Come back to Recreation.gov later E-mail Recreation.gov Call the National Recreation Reservation Center Look elsewhere online Give up Other (please specify): |
Radio buttons | N | select one | |
| Please describe your experience with navigation on this web site. | I had no difficulty browsing on this site Too many links or navigational choices Links did not take me where I expected I experienced broken links, error messages, or other technical difficulties I was able to navigate to the general area, but could not find the specific content I needed Other navigational issue (please specify): |
check boxes | Y | select all that apply | |
| If you used the web site's search feature today, please describe your experience. | I had no difficulty searching on this site Too many results Too few results Returned no results/received error message Results were not pertinent to my search terms Other search issue (please specify): |
check boxes | N | select all that apply | |
| Please rate the accuracy of the reservation system. | (1 = Poor, 10 = Excellent, Don't know) | Radio buttons | N | select one | |
| Please rate the security of the reservation system. | (1 = Poor, 10 = Excellent, Don't know) | Radio buttons | N | select one | |
| How old are you? | Under 18 18 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65 or older |
Drop-down menu | N | select one | |
| Is English your primary language? | Yes No |
Drop-down menu | N | select one | |
| What is the highest level of education you have completed? | Some high school or less Graduated high school Some college Trade/technical/vocational training Graduated from college Post-graduate work or degree |
Drop-down menu | N | select one | |
| What racial group do you most identify with? | American Indian or Alaskan Native Asian Black or African-American White Native Hawaiian or other Pacific Islander Hispanic or Latino Other |
Drop-down menu | N | select one | |
| Which of the following categories best describes your total household income last year? | Below $25,000 $25,000 - $49,999 $50,000 - $74,999 $75,000 - $99,999 $100,000 - $124,999 $125,000 or over |
Drop-down menu | N | select one | |
| What is your gender? | Female Male |
Drop-down menu | N | select one | |
| If you could suggest one improvement to the Recreation.gov web site, what would it be? | Open-ended | N | |||
| File Type | application/vnd.ms-excel |
| Author | Professional Services |
| Last Modified By | FCG |
| File Modified | 2007-10-10 |
| File Created | 2001-08-03 |
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