User Satisfaction with Access to Government Information and Services at Public Libraries and Public Access Computing Centers

ICR 200703-3137-001

OMB: 3137-0070

Federal Form Document

Forms and Documents
Document
Name
Status
Supplementary Document
2006-12-20
Supplementary Document
2006-06-05
Supplementary Document
2007-03-09
Supporting Statement B
0000-00-00
Supporting Statement A
0000-00-00
ICR Details
3137-0070 200703-3137-001
Historical Active
IMLS
User Satisfaction with Access to Government Information and Services at Public Libraries and Public Access Computing Centers
New collection (Request for a new OMB Control Number)   No
Regular
Approved with change 06/08/2007
Retrieve Notice of Action (NOA) 03/16/2007
OMB understands that IMLS is still considering which of two probability based methods—“youngest birthday” or “Rizzo, Brick and Inho (2004)—it prefers to replace the submitted “youngest male/oldest female” screening method for its telephone survey, and agrees that either probability-based method is acceptable. We concur with IMLS’s proposal to submit to OMB, upon completion, the full results of its nonresponse bias analysis study for the RDD survey. We also concur with IMLS’s proposal to characterize the results of its RDD study as estimating the experiences of seekers of government information for only “life crucial events,” as defined by IMLS. This characterization is important to ensure no confusion over the scope of the study, which is not intended to measure all uses of government information. We finally concur with IMLS’s plan to publish confidence intervals for all results, and to avoid publishing table cells with sizes less than five.
  Inventory as of this Action Requested Previously Approved
06/30/2010 36 Months From Approved
5,650 0 0
1,621 0 0
40,479 0 0

The E-Government Act of 2002 called for the promotion of access to the Internet to provide increased opportunities for citizen participation in government, and an interagency committee issued a report looking at disparities in Internet access across a demographic spectrum. Few studies, however, have looked at the kinds of assistance (training, tutorials, classes, reference services) that users are receiving when looking for federal, state, and local government information and services, whether via the Internet or through traditional means (walk-in, mail, telephone), and whether users are satisfied with the assistance that they are receiving from public libraries and public access computing centers. In order to address this critical information gap and to enhance the quality of library services nationwide, the Institute of Museum and Library Services (IMLS) has undertaken a study to better understand how users are accessing federal, state, and local government information and services and what kinds of assistance public libraries and other public access computing centers are offering to users seeking government information and services. IMLS is conducting a research study on how the part of the population with limited access to Internet resources (individuals who do not have broadband access from home, work, or school; who choose to access government services and information from locations other than home, work, or school; or who do so through traditional means of access) accesses federal, state and local government services and information, and whether such users are satisfied with the information and services they are able to access. Additionally, the study examines the ways that public libraries and public access computing centers provide assistance (e.g., reference services, tutorials, classes, training) to users seeking federal, state, and local government information and services.

None
None

Not associated with rulemaking

  71 FR 70 04/12/2006
72 FR 51 03/16/2007
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 5,650 0 0 5,650 0 0
Annual Time Burden (Hours) 1,621 0 0 1,621 0 0
Annual Cost Burden (Dollars) 40,479 0 0 40,479 0 0
Yes
Miscellaneous Actions
No
This increase in burden is the result of the Institute's response to the E-Government Act of 2002, which called for the promotion of access to the Internet to provide increased opportunities for citizen participation in government. An interagency committeewhich included IMLS, issued a report looking at disparities in Internet access across a demographic spectrum. Few studies, however, have looked at the kinds of assistance (training, tutorials, classes, reference services) that users are receiving when looking for federal, state, and local government information and services, whether via the Internet or through traditional means (walk-in, mail, telephone), and whether users are satisfied with the assistance that they are receiving from public libraries and public access computing centers. In order to address this critical information gap and to enhance the quality of library services nationwide, the Institute of Museum and Library Services (IMLS) has undertaken a study to better understand how users are accessing federal, state, and local government information and services and what kinds of assistance public libraries and other public access computing centers are offering to users seeking government information and services. IMLS is conducting a research study on how the part of the population with limited access to Internet resources (individuals who do not have broadband access from home, work, or school; who choose to access government services and information from locations other than home, work, or school; or who do so through traditional means of access) accesses federal, state and local government services and information, and whether such users are satisfied with the information and services they are able to access. Additionally, the study examines the ways that public libraries and public access computing centers provide assistance (e.g., reference services, tutorials, classes, training) to users seeking federal, state, and local government information and services.

$0
Yes Part B of Supporting Statement
No
Uncollected
Uncollected
Uncollected
Uncollected
Barbara Smith 202-653-4688 bsmith@imls.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
03/16/2007


© 2024 OMB.report | Privacy Policy