Master Plan Customer Surveys and Focus Group Surveys

Appendix C – Approved Focus Group Example

2006 Electronic Access Conference Evaluation

The Department of Education’s Office of Federal Student Aid (FSA) wants to make the Electronic Access Conference a positive experience for you. Please take a moment to tell us about your conference experience.

1. Did the conference meet your expectations?

• Definitely

• Somewhat

• Not at all

2. What made you decide to attend the 2006 EACs (check all that apply)?

General Session speakers

Session content

Conference location

Peer recommendation

Past knowledge of EACs

Professional development

3. How useful did you find the following conference services?

Very Valuable Somewhat Valuable Not Valuable

Registration Booth/Information Desk

PC Lab

Cyber Café

E-mail Kiosks

4. What are some of the topics you would like to have addressed at a future conference?________________________________________________________________________________________________________________________________________________________________________

5. As a result of this conference, I am likely to…_________________________________________________

_________________________________________________________________________________________

6. What changes would you like to see in future conferences?_______________________________________

_________________________________________________________________________________________

7. Overall Conference Rating:

Excellent Very Good Good Fair Poor

Meeting facility

Conference check-in/registration on-site

Relevance of content to your needs

Overall conference quality

Overall relevance (‘take home value’)

Conference program/agenda

8. “I would like to say….”_____________________________________________________________________

____________________________________________________________________________________________________________________________________________________________________________________