VA Voluntary Customer Surveys to Implement E.O. 12862

ICR 200701-2900-007

OMB: 2900-0569

Federal Form Document

Forms and Documents
Document
Name
Status
Supplementary Document
2007-01-11
Supplementary Document
2007-01-11
Supplementary Document
2007-01-11
Supporting Statement B
2007-01-11
Supporting Statement A
2007-01-11
IC Document Collections
ICR Details
2900-0569 200701-2900-007
Historical Active 200311-2900-003
VA 2900-0569
VA Voluntary Customer Surveys to Implement E.O. 12862
Extension without change of a currently approved collection   No
Regular
Approved without change 02/16/2007
Retrieve Notice of Action (NOA) 01/11/2007
Approved consistent with the following terms of clearance: OMB approves this generic clearance for purposes of customer satisfaction and qualitative assessments - program evaluations will not be conducted through this clearance, VA shall maintain a tally of the burden used by each package under this clearance, and the Dept. shall seek and must receive OMB approval for all packages under this generic prior to initiating information collection. This process should generally take approximately 10 days.
  Inventory as of this Action Requested Previously Approved
02/28/2010 36 Months From Approved 02/28/2007
95,260 0 131,587
19,505 0 22,912
0 0 0

Voluntary customer surveys will continue to be used to implement E.O. 12862. The VA will gather the necessary information to determine the kind and quality of services our customers want and their level of satisfaction with existing services. The information will continue to be used to focus the planning and problem solving efforts to customer service issues valued by veterans and their families.

EO: EO 12862 Name/Subject of EO: Setting Customer Standards
   PL: Pub.L. 103 - 62 1 Name of Law: Government Performance and Results Act of 1993 (GPRA)
  
None

Not associated with rulemaking

  71 FR 211 11/01/2006
72 FR 4 01/08/2007
No

1
IC Title Form No. Form Name
VA Voluntary Customer Surveys to Implement E.O. 12862

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 95,260 131,587 0 -36,327 0 0
Annual Time Burden (Hours) 19,505 22,912 0 0 -3,407 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
We project a decrease in the number of burden hours in this request for generic approval from that requested in our previous submission in 2003. Three years ago, we projected 22,692 hours in 2004, 23,022 hours in 2005, and 23,022 hours in 2006 or a yearly average of 22,912. As mentioned above, we are now estimating 19,505 hours per year for 2007 through 2009 or an average of 19,505 hours per annum. This represents an annual decrease of 3,407 hours when comparing the two submissions.

$0
Yes Part B of Supporting Statement
No
Uncollected
Uncollected
Uncollected
Uncollected
Denise McLamb 202-565-8374 denise.mclamb@mail.va.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
01/11/2007


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