The purpose of the attached survey is
to collect feedback from U.S. businesses that receive advocacy
services from the U.S. Commercial Service. In providing these
services, the U.S. Commercial Service advocates on behalf of a U.S.
company that is bidding on a project or government contract, trying
to recover payment or goods, or facing a barrier to market
entry.
EO: EO
12862 Name/Subject of EO: Setting Customer Service Standards
Since the original submission,
the CS has streamlined its quality assurance surveys by decreasing
the number of questions asked of respondents to reduce the time per
response from 10 minutes to 5 minutes. The quality assurance
surveys were also renamed comment cards to encourage more
qualitative feedback from our clients.
Joseph Carter 202-482-3342
joseph.carter@mail.doc.gov
No
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.