Occasional Qualitative Surveys

Forms and Documents

Document Name	Status
Form 7200-20 Customer Service Survey Form and Instruction	New
Form 6800-09 Occasional Qualitative Surveys - FDIC Assuming Institution Customer Satisfaction Program Form and Instruction	New
Form 8200/02 2009 Money Smart Survey Form and Instruction	New
Form 2008-02 Occasional Qualitative Surveys Form and Instruction	New
Form 6422/08 Consumer Satisfaction Questionnaire Form and Instruction	New
Money Smart Survey for 2006 Form	New
Minority Depository Institution Questionnaire Form	New
SPST0127-dir.DOC Supporting Statement A	2006-12-27

IC Document Collections

IC ID	Document Title	Status
192605	Customer Service Survey Form and Instruction	New
191749	Occasional Qualitative Surveys - FDIC Assuming Institution Customer Satisfaction Program Form and Instruction	New
191364	2009 Money Smart Survey Form and Instruction	New
187055	Occasional Qualitative Surveys Form and Instruction	New
184657	FDIC 75th Anniversary Campaign Other-Focus Group Guide and Screeners	New
180993	Consumer Satisfaction Questionnaire Form and Instruction	New
180243	Money Smart Survey for 2006 Form	New
178979	Minority Depository Institution Questionnaire Form	New

ICR Details

OMB Control No: 3064-0127	ICR Reference No: 200612-3064-004
Status: Historical Active	Previous ICR Reference No: 200606-3064-003
Agency/Subagency: FDIC	Agency Tracking No:
Title: Occasional Qualitative Surveys
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 03/12/2007
	Date Received in OIRA: 01/03/2007
Terms of Clearance: 1. This generic IC is for occasional qualitative surveys to yield anecdotal information about the particular experiences and opinions of members of the public, primarily staff at respondent banks or bank customers. Information in these surveys will be anecdotal in nature, that is, no probability samples are expected and results are not expected to be representative of respondents not sampled. Such surveys will not produce statistically valid and reliable data. 2. Requests for specific occasional surveys under the generic IC should answer the following questions: what is the purpose of the survey; what methodology will be used (e.g., how will it be conducted); who are the target respondents; what is the burden estimate (# of respondents, hour burden per response, total burden); and how will the results be analyzed and used. A copy of the survey instrument will be included with each request. 3. FDIC states that the results of these occasional qualitative surveys will be used only qualitatively to help improve the way FDIC relates to its clients, to develop agendas for regulatory or statutory change, in some cases to gather anecdotal information (particular cases) about how particular policies or programs are working or perceived, and generally to develop "hunches" or hypotheses to be explored quantitatively by statistically reliable methods. Because the data collected through these occasional qualitative surveys are not generalizable to a larger population, the respondents do not represent any larger class, no quantitative findings are to be published. 4. Requests for specific collections under this generic clearance will be submitted through the generic-clearance capability of ROCIS. Complete requests will be reviewed in ten working days. Proceed on a request only after an affirmative response.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	03/31/2010	36 Months From Approved	05/31/2007
Responses	12,750	0	8,500
Time Burden (Hours)	12,750	0	8,500
Cost Burden (Dollars)	0	0	0

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Abstract: This is a generic collection covering the FDIC's use of qualitative surveys to gather anecdotal information about regulatory burden, bank customer satisfaction, problems or successes in the bank supervisory process, and similar concerns.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	71 FR 46229	08/11/2006
30-day Notice:	Federal Register Citation:	Citation Date:
	71 FR 77397	12/26/2006
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 8

IC Title	Form No.	Form Name
Money Smart Survey for 2006	none	2006 Money Smart Survey Questions
Minority Depository Institution Questionnaire	none	Minority Depository Institution Questionnaire
Occasional Qualitative Surveys - FDIC Assuming Institution Customer Satisfaction Program	6800-10, 6800-09	Assuming Institution (AI) Post Closing (7-10 Day) Service eSurvey ,   30-45 Day Post-Closing Strategic Executive Level Questions
2009 Money Smart Survey	8200/02	2009 Money Smart Survey
Consumer Satisfaction Questionnaire	6422/08	Consumer Satisfaction Questionnaire
FDIC 75th Anniversary Campaign
Occasional Qualitative Surveys	2008-02	2007 Money Smart Survey
Customer Service Survey	7200-20	Customer Service Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	12,750	8,500	0	0	4,250	0
Annual Time Burden (Hours)	12,750	8,500	0	0	4,250	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The entire increase of 4,250 hours is an adjustment due to an increase in the average number of surveys conducted each year from 10 to 15.

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 01/03/2007

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