Consistent with
previous terms of clearance, the data collected using this customer
satisfaction survey shall not be used to make generalizations about
the customer population. This ICR is approved on the understanding
that a web-based version of the survey will be posted on the
agency's website within 10 days of OMB approval, as stated in the
supporting statement. When next re-printing the paper-based form,
the agency will change the burden estimate in the PRA blurb to be
consistent with what has been written in the supporting
statement.
Inventory as of this Action
Requested
Previously Approved
02/28/2010
36 Months From Approved
02/28/2007
5,112
0
12,000
153
0
2,000
0
0
0
This customer satisfaction survey
implements Executive Order 12862, "Setting Customer Service
Standards," which requires agencies and departments to "survey
their customers to determine the kind and quality of services they
want."
The current survey has been
revised since the last data collections activities. Additionally,
the most recent request mode data indicates that the overwhelming
number of requests for information come via e-mail or the web.
Thus, adjustments have been made to reflect that the survey will be
disseminated via e-mail and the web, with mail and telephone
interviews representing less than 1 percent of the anticipated
responses.
$0
No
No
Uncollected
Uncollected
Uncollected
Uncollected
Saleda Perryman
No
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.