Electronic Funds Transfer (EFT) Market Research Study

Forms and Documents

Document Name	Status
EFT Telephone Consumer Survey Form	New
EFT Call Center and Web Site Survey Form	New
EFT Customer Survey - Navy Cash Form and Instruction	New
1510-0074 Supporting Statement Part B.doc Supporting Statement B	2006-10-24
1510-0074 Supporting Statement Part A.DOC Supporting Statement A	2006-10-24

IC Document Collections

IC ID	Document Title	Status
45790	EFT Telephone Consumer Survey Form	New
45736	EFT Call Center and Web Site Survey Form	New
181946	SSA & SSI Check Recipient Survey Instruction	New
181854	EFT Telephone Consumer Survey - Quanitative Survey Other-Survey	New
180865	Direct Express Debit Card Survey Other-Telephone Survey	New
179554	EFT Customer Survey - Navy Cash Form and Instruction	New

ICR Details

OMB Control No: 1510-0074	ICR Reference No: 200610-1510-001
Status: Historical Active	Previous ICR Reference No: 200511-1510-001
Agency/Subagency: TREAS/FMS	Agency Tracking No:
Title: Electronic Funds Transfer (EFT) Market Research Study
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 12/28/2006
	Date Received in OIRA: 10/24/2006
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	12/31/2009	36 Months From Approved	12/31/2006
Responses	6,500	0	2,515
Time Burden (Hours)	2,500	0	764
Cost Burden (Dollars)	0	0	0

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Abstract: This is a generic clearance to conduct customer satisfaction surveys. The need for these surveys arises from Congressional directive that accompanied legislation enacted in 1996, as part of the Debt Collection Improvement Act (Pub. L. No. 104-134), expanding the scope of check recipients required to use direct deposit to receive Federal benefit payments (see 31 U.S.C. 3332). Congress directed Treasury to “study the socioeconomic and demographic characteristics of those who currently do not have Direct Deposit and determine how best to increase usage among all groups.”

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Authorizing Statute(s): US Code: 31 USC 3332 Name of Law: Debt Collections Improvement Act
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	71 FR 44766	08/07/2006
30-day Notice:	Federal Register Citation:	Citation Date:
	71 FR 62150	10/23/2006
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 6

IC Title	Form No.	Form Name
EFT Call Center and Web Site Survey	N/A	Call Center and Website Survey
EFT Customer Survey - Navy Cash	N/A	Navy Cash Merchant Survey
Direct Express Debit Card Survey
EFT Telephone Consumer Survey - Quanitative Survey
EFT Telephone Consumer Survey	N/A	Telephone Consumer Survey
SSA & SSI Check Recipient Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	6,500	2,515	0	0	3,985	0
Annual Time Burden (Hours)	2,500	764	0	0	1,736	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: We are increasing the number of respondents to 6,500 and total number of burden hours to 2,500. By surveying additional recipients, FMS hopes to obtain more reliable results for use in better targeting key markets and honing its messages to Federal benefit check recipients. The original estimate of respondents and burden hours was based on a single survey and we anticipate conducting several one-time surveys over the next three years.

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 10/24/2006

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