National Contract Center Customer Evaluation Survey

Forms and Documents

Document Name	Status
Supporting statement Part B.pdf Supporting Statement B	2006-09-18
3090-0278-Justification-Dec 2006.pdf Supporting Statement A	2006-12-27

IC Document Collections

IC ID	Document Title	Status
45227	E-Mail Satisfaction Survey Other-E-mail survey	New
32469	National Contract Center Customer Evaluation Telephone Survey Other-Telephone survey	Modified

ICR Details

OMB Control No: 3090-0278	ICR Reference No: 200609-3090-002
Status: Historical Active	Previous ICR Reference No: 200305-3090-001
Agency/Subagency: GSA	Agency Tracking No:
Title: National Contract Center Customer Evaluation Survey
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 12/27/2006
	Date Received in OIRA: 09/21/2006
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	12/31/2009	36 Months From Approved	12/31/2006
Responses	2,200	0	2,250
Time Burden (Hours)	119	0	112
Cost Burden (Dollars)	0	0	0

---

Abstract: The National Contact Center provides information about Federal Government agencies, programs, services and related issues to the American Public. The purpose of these surveys is to assess the public's satisfaction with the service and assist in increasing the efficiency in responding to the public's need for information.

---

Authorizing Statute(s): US Code: 40 USC 304 Name of Law: null
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	71 FR 18331	04/11/2006
30-day Notice:	Federal Register Citation:	Citation Date:
	71 FR 48547	08/21/2006
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 2

IC Title	Form No.	Form Name
National Contract Center Customer Evaluation Telephone Survey
E-Mail Satisfaction Survey

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	2,200	2,250	0	-50	0	0
Annual Time Burden (Hours)	119	112	0	7	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: There is a program change in the annual reporting and recordkeeping hour burden due to several factors. The number of respondents line was reduced to 2,200, versus 2,250 in 2003. We reduced the number of phone call respondents from 2,250 surveys to 1,300 surveys. We know, from recent survey results, that the participation rate will be lower than what we had projected in 2003. However, we added an e-mail survey. We estimate 900 respondents to that survey, for a total of 2,200 respondents. The annual hours line was increased to 119 (from 112) because the e-mail surveys will take approximately 4 minutes versus the 3 minutes of the phone surveys. So, the phone surveys will only amount to a burden of 65 hours (versus 2003’s burden of 2,250), but the e-mail surveys will add a burden of 54 hours, bringing the total to 119 hours.

---

Annual Cost to Federal Government: $434

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/21/2006

---