E-Gov Post-Entitlement Survey

E-gov Postentitlement Survey Prenotice Letter – PE Segment

[NAME]

[ADDR1]

[ADDR2]

[ADDR3]

Dear [NAME]:

The Social Security Administration strives to provide you with the best service possible. Our records show that you recently reported a change of information to us. We are conducting a survey to ask how well that process went and to find out how you prefer to do business with us in the future.

A few days from now, an interviewer from [contractor], an opinion research company, will be calling to ask you to take part in our survey. Please be assured that [contractor] is bound by law to keep your answers completely confidential. Your survey responses will be given only to my staff here at Social Security and will not be used for any other purpose. Your responses cannot affect your Social Security benefits in any way. (See the back of this letter for information about the privacy of survey information and the length of time it will take to complete the survey.)

The telephone number we have for you is [### ###-####]. If this number is incorrect or if there is another number that is more convenient for you, please contact [contractor] toll-free on [#‑###‑###‑####] to give them that number.

If you want information about the survey, you can call my staff here at Social Security toll-free at 1‑888‑772‑2010. Please leave a message with your name and telephone number (including the area code) and your call will be returned. If you have a question about your benefits, please call Social Security’s toll-free information line at 1‑800‑772‑1213. (Neither my staff nor the interviewers at [contractor] can answer questions about your benefits.)

The survey will only take about 15 minutes to complete and it can be scheduled at your convenience. While your participation is voluntary, we hope you will take the time to be in the survey because your opinion matters. Your answers and comments will help Social Security serve you better.

Sincerely,

Kelly Croft

SSA, Chief Quality Officer

PRIVACY ACT STATEMENT

The Social Security Administration is authorized to collect the information for this survey under Executive Order 12862, “Setting Customer Service Standards”. Your response to these questions is strictly voluntary. The information you provide will be used to help us improve the service that we give you. Your response will not be disclosed to any other government or private agency.

PAPERWORK REDUCTION ACT STATEMENT

This information collection meets the requirements of 44 U.S.C. § 3507, as amended by Section 2 of the Paperwork Reduction Act of 1995. You do not need to answer these questions unless we have a valid Office of Management and Budget control number: The OMB control number for this survey is 0960-0526. We estimate that it will take about 15 minutes to complete the actual phone survey. This includes the time it will take to listen to the questions and give your responses. You may send comments on our time estimate above to: Social Security Administration, 1338 Annex Building, Baltimore, MD 21235-0001. Send only comments relating to our time estimate to this address.