This collection
is approved as a reinstatement with change. The expiration of this
collection was due to an error in OMB process- ing and will not be
counted as a violation under the PRA. This new format for the VHA
customer satisfaction surveys is approved for 13 months. VA will
track all surveys developed using this pool of questions during
that time and will include them with the resubmission of this
package. Upon resubmission, OMB will evaluate whether this new
format is working within the intent of the PRA._Furthermore, any
additional questions used in the customer satisfaction surveys will
need to be approved by OMB
Inventory as of this Action
Requested
Previously Approved
06/30/2003
06/30/2003
338,780
0
0
75,069
0
0
0
0
0
Information gathered will be used to
develop customer service standards and measure specific performance
to determine where and to what extent they need
improvement.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.