The purpose of the ICE is to provide
the Defense community with an on-line customer feedback system.
Members of the public who respond on these automated comment cards
are authorized customers and have been provided a service through
DOD customer service organizations. They have the opportunity to
give automated feedback to the service provider on the qulity of
their experience and their satisfaction level. They also have the
opportunity to provide any comments that might be beneficial in
improving the process and in turn the service to the customer. This
is a management tool for improving customer service.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.