VA Voluntary Customer Surveys to Implement E.O. 12862

Forms and Documents

Document Name	Status

No forms / supporting documents in this ICR. Check IC Document Collections.

IC Document Collections

IC ID	Document Title	Status
28763	VA Voluntary Customer Surveys to Implement E.O. 12862	Migrated

ICR Details

OMB Control No: 2900-0569	ICR Reference No: 200009-2900-007
Status: Historical Active	Previous ICR Reference No: 199708-2900-008
Agency/Subagency: VA	Agency Tracking No:
Title: VA Voluntary Customer Surveys to Implement E.O. 12862
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 12/05/2000
	Date Received in OIRA: 09/26/2000
Terms of Clearance: Approved consistent with clarification in VA memo of 11-15-00. VA shall continue to submit individual customer satisfaction surveys to OMB and OMB will review these submissions and respond to VA within 10 working days of receipt. VA will alsokeep a tally to ensure that the annual burden of customer satisfaction surveys does not exceed the amount approved in this generic clearance.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	01/31/2004	01/31/2004	12/31/2000
Responses	195,966	0	75,031
Time Burden (Hours)	26,810	0	75,031
Cost Burden (Dollars)	0	0	0

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Abstract: Voluntary customer surveys will continue to be used to implement E.O. 12862. The VA will gather the necessary information to determine the kind and quality of services our customers want and their level of satisfaction with existing services. The information will continue to be used to focus the planning and problem solving efforts to customer service issues valued by veterans and their families.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:

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Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
VA Voluntary Customer Surveys to Implement E.O. 12862

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	195,966	75,031	0	0	120,935	0
Annual Time Burden (Hours)	26,810	75,031	0	0	-48,221	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/26/2000

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