Approved
consistent with clarifications in VA memos of 11-15-00 and
12-18-00. Approval is for one year at which time the VHA
computerized toolkit will be available for OMB review. In the mean
time, VHA shall ensure that individual customer satisfaction
surveys are routed through the Office of Quality and Performance
prior to submission to OMB.
Inventory as of this Action
Requested
Previously Approved
01/31/2002
01/31/2002
12/31/2000
22,500
0
58,800
22,500
0
21,200
0
0
0
The information gathered will be used
to determine where and to what extent services are satisfactory,
and where and to what extent they need improvement.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.