Customer Service Evaluation Survey

ICR 199807-0704-004

OMB: 0704-0380

Federal Form Document

Forms and Documents
Document
Name
Status
No forms / supporting documents in this ICR. Check IC Document Collections.
IC Document Collections
IC ID
Document
Title
Status
5431 Migrated
ICR Details
0704-0380 199807-0704-004
Historical Active 199506-0704-002
DOD/DODDEP
Customer Service Evaluation Survey
Revision of a currently approved collection   No
Regular
Approved without change 09/29/1998
Retrieve Notice of Action (NOA) 07/31/1998
  Inventory as of this Action Requested Previously Approved
09/30/2001 09/30/2001 09/30/1998
42,175 0 39,341
2,811 0 2,623
0 0 0

The DoD Commissary Agency has developed the Customer Service Evaluation System (CSES) as a management tool to evaluate customer satisfaction in each commissary worldwide. This management tool uses a survey "Commissary Customer Service Survey," DeCA form 60-28, which is designed to query commissary patrons on perceived customer satisfaction. The results will be distributed to each commisssary for guidance to effectively serve patrons' needs and also to operate a more efficient and cost-effective system.

None
None


No

1
IC Title Form No. Form Name
Customer Service Evaluation Survey 60-28

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 42,175 39,341 0 2,834 0 0
Annual Time Burden (Hours) 2,811 2,623 0 188 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
No

$0
Yes Part B of Supporting Statement
No
Uncollected
Uncollected
Uncollected
Uncollected

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
07/31/1998


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