The DoD Commissary Agency has
developed the Customer Service Evaluation System (CSES) as a
management tool to evaluate customer satisfaction in each
commissary worldwide. This management tool uses a survey
"Commissary Customer Service Survey," DeCA form 60-28, which is
designed to query commissary patrons on perceived customer
satisfaction. The results will be distributed to each commisssary
for guidance to effectively serve patrons' needs and also to
operate a more efficient and cost-effective system.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.