THIS INFORMATION
COLLECTION IS APPROVED SUBJECT TO THE FOLLOWING LIMITATION: THE
STATEMENT "NOT A COMPLAINT FORM" MUST BE DELETED. A STATEMENT MUST
BE ADDED IN BOLD TYPE AT THE BOTTOM OF THE QUESTIONNAIRE BRIEFLY
EXPLAINING THAT THIS FORM IS INTENDED AS A SURVEY ONLY, AND THAT
THE PROCEDURES FOR FILING A COMPLAINT ARE EXPLAINED IN THE
ACCOMPANYING BOOKLET. THIS SURVEY IS APPROVED THROUGH 5/31/84 ONLY.
IF IT IS RESUBMITTED FOR OMB APPROVAL, THE JUSTIFICATION STATEMENT
MUST INCLUDE (1) AN ANALYSIS OF THE DATA WHICH THE ICC HAS
PREVIOUSLY COLLECTED, AND (2) A BRIEF DISCUSSION OF WHETHER THE ICC
DEVOTES SUFFICIENT STAFF AND COMPUTER RESOURCES TO RECORDING AND
REVIEWING CONSUMER RESPONSES TO THIS SURVEY TO WARRANT CONTINUED
COLLECTION OF THIS DATA.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.